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Adidas - Customer Feedback and Analysis

Shown below are the statistics for Adidas based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (8) 30%
Complaint (19) 70%
Customer Compliment Complaint
1. Ty3211
2. shameema01
3. Chawime10
4. royalex01
5. marijke7701
Nature of complaints (last 12 months): 19 reports - Adidas
Bad Attitude (1) 5% Bad Attitude
Billing/Accounts (1) 5% Billing/Accounts
Damaged Goods (5) 26% Damaged Goods
Feedback/Response (1) 5% Feedback/Response
Late/No Delivery (1) 5% Late/No Delivery
Other (6) 32% Other
Pricing/Barcodes (2) 11% Pricing/Barcodes
Repairs/Servicing (2) 11% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 41754 reports - Retail Industry Analysis
Bad Attitude (5310) 13% Bad Attitude
Billing/Accounts (4342) 10% Billing/Accounts
Booking Query (73) 0% Booking Query
Breach of Contract (716) 2% Breach of Contract
Call Centre!! (630) 2% Call Centre!!
Competitions (83) 0% Competitions
Damaged Goods (3373) 8% Damaged Goods
Expiry Date (438) 1% Expiry Date
Feedback/Response (2574) 6% Feedback/Response
Chart
Hygiene Hygiene (369) 1%
Late/No Delivery Late/No Delivery (3432) 8%
Other Other (14856) 36%
Out of Stock Out of Stock (1172) 3%
Passing the Buck Passing the Buck (799) 2%
Pricing/Barcodes Pricing/Barcodes (1139) 3%
Repairs/Servicing Repairs/Servicing (2175) 5%
Spam Spam (273) 1%

Please note: All Reports & Stats fall away after 12 months

 
Thu 02 April 2015
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