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Adidas - Customer Feedback and Analysis

Shown below are the statistics for Adidas based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (6) 21%
Complaint (22) 79%
Customer Compliment Complaint
1. rueshannon02
2. Heidivanwyk01
3. WynandSmit1201
4. fedup110
5. WardaSalie210
Customer Feedback to Supplier Responses (last 12 months): 1 reports
Chart
Over the moon Over the moon (0) 0%
Quite Impressed Quite Impressed (1) 100%
Indifferent Indifferent (0) 0%
Not Impressed Not Impressed (0) 0%
Utterly Disgusted Utterly Disgusted (0) 0%
Nature of complaints (last 12 months): 22 reports - Adidas
Bad Attitude (2) 9% Bad Attitude
Billing/Accounts (1) 5% Billing/Accounts
Damaged Goods (5) 23% Damaged Goods
Feedback/Response (1) 5% Feedback/Response
Late/No Delivery (2) 9% Late/No Delivery
Other (6) 27% Other
Pricing/Barcodes (3) 14% Pricing/Barcodes
Repairs/Servicing (2) 9% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 40977 reports - Retail Industry Analysis
Bad Attitude (5412) 13% Bad Attitude
Billing/Accounts (4217) 10% Billing/Accounts
Booking Query (57) 0% Booking Query
Breach of Contract (742) 2% Breach of Contract
Call Centre!! (636) 2% Call Centre!!
Competitions (103) 0% Competitions
Damaged Goods (3425) 8% Damaged Goods
Expiry Date (467) 1% Expiry Date
Feedback/Response (2556) 6% Feedback/Response
Chart
Hygiene Hygiene (344) 1%
Late/No Delivery Late/No Delivery (3514) 9%
Other Other (14082) 34%
Out of Stock Out of Stock (1116) 3%
Passing the Buck Passing the Buck (774) 2%
Pricing/Barcodes Pricing/Barcodes (1103) 3%
Repairs/Servicing Repairs/Servicing (2166) 5%
Spam Spam (263) 1%

Please note: All Reports & Stats fall away after 12 months

 
Sat 29 August 2015
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