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Adidas - Customer Feedback and Analysis

Shown below are the statistics for Adidas based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (4) 20%
Complaint (16) 80%
Customer Compliment Complaint
1. Ty3211
2. WaseemSalie10
3. Lacretzia01
4. Zinhlendaba01
5. Honeybee2001
Nature of complaints (last 12 months): 16 reports - Adidas
Bad Attitude (1) 6% Bad Attitude
Breach of Contract (1) 6% Breach of Contract
Damaged Goods (5) 31% Damaged Goods
Other (5) 31% Other
Out of Stock (1) 6% Out of Stock
Pricing/Barcodes (2) 13% Pricing/Barcodes
Repairs/Servicing (1) 6% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 41311 reports - Retail Industry Analysis
Bad Attitude (5265) 13% Bad Attitude
Billing/Accounts (4399) 11% Billing/Accounts
Booking Query (65) 0% Booking Query
Breach of Contract (661) 2% Breach of Contract
Call Centre!! (639) 2% Call Centre!!
Competitions (57) 0% Competitions
Damaged Goods (3343) 8% Damaged Goods
Expiry Date (430) 1% Expiry Date
Feedback/Response (2403) 6% Feedback/Response
Chart
Hygiene Hygiene (444) 1%
Late/No Delivery Late/No Delivery (3167) 8%
Other Other (14909) 36%
Out of Stock Out of Stock (1131) 3%
Passing the Buck Passing the Buck (761) 2%
Pricing/Barcodes Pricing/Barcodes (1201) 3%
Repairs/Servicing Repairs/Servicing (2157) 5%
Spam Spam (279) 1%

Please note: All Reports & Stats fall away after 12 months

 
Sat 25 October 2014
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