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Adidas - Customer Feedback and Analysis

Shown below are the statistics for Adidas based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (4) 21%
Complaint (15) 79%
Customer Compliment Complaint
1. Ty3211
2. J Nunes10
3. Catherine M01
4. Honeybee2001
5. jolenenaz01
Nature of complaints (last 12 months): 15 reports - Adidas
Bad Attitude (1) 7% Bad Attitude
Breach of Contract (1) 7% Breach of Contract
Damaged Goods (5) 33% Damaged Goods
Other (5) 33% Other
Out of Stock (1) 7% Out of Stock
Pricing/Barcodes (1) 7% Pricing/Barcodes
Repairs/Servicing (1) 7% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 41318 reports - Retail Industry Analysis
Bad Attitude (5267) 13% Bad Attitude
Billing/Accounts (4410) 11% Billing/Accounts
Booking Query (65) 0% Booking Query
Breach of Contract (663) 2% Breach of Contract
Call Centre!! (641) 2% Call Centre!!
Competitions (59) 0% Competitions
Damaged Goods (3335) 8% Damaged Goods
Expiry Date (435) 1% Expiry Date
Feedback/Response (2403) 6% Feedback/Response
Chart
Hygiene Hygiene (441) 1%
Late/No Delivery Late/No Delivery (3163) 8%
Other Other (14909) 36%
Out of Stock Out of Stock (1132) 3%
Passing the Buck Passing the Buck (761) 2%
Pricing/Barcodes Pricing/Barcodes (1197) 3%
Repairs/Servicing Repairs/Servicing (2163) 5%
Spam Spam (274) 1%

Please note: All Reports & Stats fall away after 12 months

 
Tue 21 October 2014
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