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Adidas - Customer Feedback and Analysis

Shown below are the statistics for Adidas based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (6) 25%
Complaint (18) 75%
Customer Compliment Complaint
1. Ty3211
2. Lamar0601
3. D. S.01
4. Heidivanwyk01
5. faths01
Nature of complaints (last 12 months): 18 reports - Adidas
Breach of Contract (1) 6% Breach of Contract
Damaged Goods (5) 28% Damaged Goods
Late/No Delivery (1) 6% Late/No Delivery
Other (6) 33% Other
Out of Stock (1) 6% Out of Stock
Pricing/Barcodes (2) 11% Pricing/Barcodes
Repairs/Servicing (2) 11% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 41957 reports - Retail Industry Analysis
Bad Attitude (5302) 13% Bad Attitude
Billing/Accounts (4367) 10% Billing/Accounts
Booking Query (68) 0% Booking Query
Breach of Contract (693) 2% Breach of Contract
Call Centre!! (646) 2% Call Centre!!
Competitions (72) 0% Competitions
Damaged Goods (3384) 8% Damaged Goods
Expiry Date (436) 1% Expiry Date
Feedback/Response (2525) 6% Feedback/Response
Chart
Hygiene Hygiene (422) 1%
Late/No Delivery Late/No Delivery (3470) 8%
Other Other (15016) 36%
Out of Stock Out of Stock (1145) 3%
Passing the Buck Passing the Buck (788) 2%
Pricing/Barcodes Pricing/Barcodes (1165) 3%
Repairs/Servicing Repairs/Servicing (2179) 5%
Spam Spam (279) 1%

Please note: All Reports & Stats fall away after 12 months

 
Sun 21 December 2014
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