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Adidas - Customer Feedback and Analysis

Shown below are the statistics for Adidas based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (4) 20%
Complaint (16) 80%
Customer Compliment Complaint
1. Ty3211
2. janeencb01
3. Lamar0601
4. D. S.01
5. Eddie101
Nature of complaints (last 12 months): 16 reports - Adidas
Bad Attitude (3) 19% Bad Attitude
Breach of Contract (1) 6% Breach of Contract
Damaged Goods (3) 19% Damaged Goods
Late/No Delivery (1) 6% Late/No Delivery
Other (5) 31% Other
Out of Stock (1) 6% Out of Stock
Pricing/Barcodes (1) 6% Pricing/Barcodes
Repairs/Servicing (1) 6% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 40955 reports - Retail Industry Analysis
Bad Attitude (5360) 13% Bad Attitude
Billing/Accounts (4444) 11% Billing/Accounts
Booking Query (61) 0% Booking Query
Breach of Contract (661) 2% Breach of Contract
Call Centre!! (636) 2% Call Centre!!
Competitions (60) 0% Competitions
Damaged Goods (3318) 8% Damaged Goods
Expiry Date (419) 1% Expiry Date
Feedback/Response (2308) 6% Feedback/Response
Chart
Hygiene Hygiene (457) 1%
Late/No Delivery Late/No Delivery (2918) 7%
Other Other (14931) 36%
Out of Stock Out of Stock (1133) 3%
Passing the Buck Passing the Buck (707) 2%
Pricing/Barcodes Pricing/Barcodes (1177) 3%
Repairs/Servicing Repairs/Servicing (2124) 5%
Spam Spam (241) 1%

Please note: All Reports & Stats fall away after 12 months

 
Wed 23 July 2014
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