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Adidas - Customer Feedback and Analysis

Shown below are the statistics for Adidas based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (4) 22%
Complaint (14) 78%
Customer Compliment Complaint
1. Ty3211
2. D.Erasmus01
3. marijke7701
4. ArlenedeWa01
5. Marcelvz01
Nature of complaints (last 12 months): 14 reports - Adidas
Bad Attitude (1) 7% Bad Attitude
Breach of Contract (1) 7% Breach of Contract
Damaged Goods (4) 29% Damaged Goods
Other (5) 36% Other
Out of Stock (1) 7% Out of Stock
Pricing/Barcodes (1) 7% Pricing/Barcodes
Repairs/Servicing (1) 7% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 41152 reports - Retail Industry Analysis
Bad Attitude (5301) 13% Bad Attitude
Billing/Accounts (4437) 11% Billing/Accounts
Booking Query (63) 0% Booking Query
Breach of Contract (653) 2% Breach of Contract
Call Centre!! (631) 2% Call Centre!!
Competitions (59) 0% Competitions
Damaged Goods (3322) 8% Damaged Goods
Expiry Date (429) 1% Expiry Date
Feedback/Response (2365) 6% Feedback/Response
Chart
Hygiene Hygiene (452) 1%
Late/No Delivery Late/No Delivery (3045) 7%
Other Other (14904) 36%
Out of Stock Out of Stock (1137) 3%
Passing the Buck Passing the Buck (755) 2%
Pricing/Barcodes Pricing/Barcodes (1182) 3%
Repairs/Servicing Repairs/Servicing (2144) 5%
Spam Spam (273) 1%

Please note: All Reports & Stats fall away after 12 months

 
Fri 19 September 2014
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