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Adidas - Customer Feedback and Analysis

Shown below are the statistics for Adidas based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (4) 19%
Complaint (17) 81%
Customer Compliment Complaint
1. Ty3211
2. J Nunes10
3. Honeybee2001
4. jolenenaz01
5. philjoubert10
Nature of complaints (last 12 months): 17 reports - Adidas
Bad Attitude (2) 12% Bad Attitude
Breach of Contract (1) 6% Breach of Contract
Damaged Goods (4) 24% Damaged Goods
Late/No Delivery (1) 6% Late/No Delivery
Other (6) 35% Other
Out of Stock (1) 6% Out of Stock
Pricing/Barcodes (1) 6% Pricing/Barcodes
Repairs/Servicing (1) 6% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 41144 reports - Retail Industry Analysis
Bad Attitude (5348) 13% Bad Attitude
Billing/Accounts (4443) 11% Billing/Accounts
Booking Query (62) 0% Booking Query
Breach of Contract (661) 2% Breach of Contract
Call Centre!! (631) 2% Call Centre!!
Competitions (64) 0% Competitions
Damaged Goods (3306) 8% Damaged Goods
Expiry Date (425) 1% Expiry Date
Feedback/Response (2337) 6% Feedback/Response
Chart
Hygiene Hygiene (459) 1%
Late/No Delivery Late/No Delivery (2978) 7%
Other Other (14963) 36%
Out of Stock Out of Stock (1142) 3%
Passing the Buck Passing the Buck (737) 2%
Pricing/Barcodes Pricing/Barcodes (1204) 3%
Repairs/Servicing Repairs/Servicing (2120) 5%
Spam Spam (264) 1%

Please note: All Reports & Stats fall away after 12 months

 
Sat 23 August 2014
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