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Adidas - Customer Feedback and Analysis

Shown below are the statistics for Adidas based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (7) 16%
Complaint (38) 84%
Customer Compliment Complaint
1. Richhello02
2. rueshannon02
3. lisaconnellan01
4. junaid beukes01
5. J.Li01
Customer Feedback to Supplier Responses (last 12 months): 3 reports
Chart
Over the moon Over the moon (1) 33%
Quite Impressed Quite Impressed (1) 33%
Indifferent Indifferent (0) 0%
Not Impressed Not Impressed (0) 0%
Utterly Disgusted Utterly Disgusted (1) 33%
Nature of complaints (last 12 months): 38 reports - Adidas
Bad Attitude (5) 13% Bad Attitude
Billing/Accounts (2) 5% Billing/Accounts
Damaged Goods (5) 13% Damaged Goods
Feedback/Response (5) 13% Feedback/Response
Late/No Delivery (1) 3% Late/No Delivery
Other (15) 39% Other
Passing the Buck (1) 3% Passing the Buck
Pricing/Barcodes (2) 5% Pricing/Barcodes
Repairs/Servicing (2) 5% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 40541 reports - Retail Industry Analysis
Bad Attitude (5393) 13% Bad Attitude
Billing/Accounts (4357) 11% Billing/Accounts
Booking Query (55) 0% Booking Query
Breach of Contract (736) 2% Breach of Contract
Call Centre!! (734) 2% Call Centre!!
Competitions (100) 0% Competitions
Damaged Goods (3380) 8% Damaged Goods
Expiry Date (445) 1% Expiry Date
Feedback/Response (2535) 6% Feedback/Response
Chart
Hygiene Hygiene (352) 1%
Late/No Delivery Late/No Delivery (3567) 9%
Other Other (13464) 33%
Out of Stock Out of Stock (1113) 3%
Passing the Buck Passing the Buck (731) 2%
Pricing/Barcodes Pricing/Barcodes (1116) 3%
Repairs/Servicing Repairs/Servicing (2166) 5%
Spam Spam (297) 1%

Please note: All Reports & Stats fall away after 12 months

 
Sat 13 February 2016
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