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Adidas - Customer Feedback and Analysis

Shown below are the statistics for Adidas based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (7) 28%
Complaint (18) 72%
Customer Compliment Complaint
1. Ty3211
2. jolenenaz01
3. dillonpi01
4. Guvs01
5. Chawime10
Nature of complaints (last 12 months): 18 reports - Adidas
Bad Attitude (1) 6% Bad Attitude
Billing/Accounts (1) 6% Billing/Accounts
Damaged Goods (5) 28% Damaged Goods
Feedback/Response (1) 6% Feedback/Response
Late/No Delivery (1) 6% Late/No Delivery
Other (5) 28% Other
Pricing/Barcodes (2) 11% Pricing/Barcodes
Repairs/Servicing (2) 11% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 41587 reports - Retail Industry Analysis
Bad Attitude (5314) 13% Bad Attitude
Billing/Accounts (4300) 10% Billing/Accounts
Booking Query (65) 0% Booking Query
Breach of Contract (722) 2% Breach of Contract
Call Centre!! (640) 2% Call Centre!!
Competitions (88) 0% Competitions
Damaged Goods (3362) 8% Damaged Goods
Expiry Date (452) 1% Expiry Date
Feedback/Response (2564) 6% Feedback/Response
Chart
Hygiene Hygiene (358) 1%
Late/No Delivery Late/No Delivery (3464) 8%
Other Other (14697) 35%
Out of Stock Out of Stock (1169) 3%
Passing the Buck Passing the Buck (811) 2%
Pricing/Barcodes Pricing/Barcodes (1142) 3%
Repairs/Servicing Repairs/Servicing (2176) 5%
Spam Spam (263) 1%

Please note: All Reports & Stats fall away after 12 months

 
Sun 26 April 2015
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