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Auto-mate - Customer Feedback and Analysis

Shown below are the statistics for Auto-mate based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment (4) 17%
Complaint (20) 83%
Customer Compliment Complaint
1. darrylm7102
2. abtmani11
3. Luard02
4. ameetrana01
5. Puli20601
Customer Feedback to Supplier Responses (last 12 months): 3 reports
Chart
 Over the moon Over the moon (1) 33%
Quite Impressed Quite Impressed (0) 0%
Indifferent Indifferent (0) 0%
Not Impressed Not Impressed (1) 33%
Utterly Disgusted Utterly Disgusted (1) 33%
Nature of complaints (last 12 months): 20 reports - Auto-mate
Bad Attitude (2) 10% Bad Attitude
Breach of Contract (1) 5% Breach of Contract
Feedback/Response (2) 10% Feedback/Response
Late/No Delivery (2) 10% Late/No Delivery
Other (4) 20% Other
Passing the Buck (1) 5% Passing the Buck
Repairs/Servicing (8) 40% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 13926 reports - Motor Industry Analysis
Bad Attitude (827) 6% Bad Attitude
Billing/Accounts (255) 2% Billing/Accounts
Booking Query (41) 0% Booking Query
Breach of Contract (422) 3% Breach of Contract
Call Centre!! (41) 0% Call Centre!!
Competitions (7) 0% Competitions
Damaged Goods (924) 7% Damaged Goods
Expiry Date (12) 0% Expiry Date
Feedback/Response (814) 6% Feedback/Response
Chart
 Hygiene Hygiene (3) 0%
Late/No Delivery Late/No Delivery (547) 4%
Other Other (5497) 39%
Out of Stock Out of Stock (148) 1%
Passing the Buck Passing the Buck (365) 3%
Pricing/Barcodes Pricing/Barcodes (92) 1%
Repairs/Servicing Repairs/Servicing (3883) 28%
Spam Spam (48) 0%
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Please note: All Reports & Stats fall away after 12 months

 
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