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Auto-mate - Customer Feedback and Analysis

Shown below are the statistics for Auto-mate based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (2) 20%
Complaint (8) 80%
Customer Compliment Complaint
1. oth2201
2. JudieB01
3. pjsaif1401
4. W Hugo10
5. freekv01
Customer Feedback to Supplier Responses (last 12 months): 3 reports
Chart
Over the moon Over the moon (1) 33%
Quite Impressed Quite Impressed (0) 0%
Indifferent Indifferent (0) 0%
Not Impressed Not Impressed (0) 0%
Utterly Disgusted Utterly Disgusted (2) 67%
Nature of complaints (last 12 months): 8 reports - Auto-mate
Billing/Accounts (2) 25% Billing/Accounts
Late/No Delivery (1) 13% Late/No Delivery
Other (0) 0% Other
Repairs/Servicing (5) 63% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 15278 reports - Motor Industry Analysis
Bad Attitude (925) 6% Bad Attitude
Billing/Accounts (342) 2% Billing/Accounts
Booking Query (39) 0% Booking Query
Breach of Contract (517) 3% Breach of Contract
Call Centre!! (49) 0% Call Centre!!
Competitions (10) 0% Competitions
Damaged Goods (1053) 7% Damaged Goods
Expiry Date (15) 0% Expiry Date
Feedback/Response (905) 6% Feedback/Response
Chart
Hygiene Hygiene (4) 0%
Late/No Delivery Late/No Delivery (551) 4%
Other Other (6036) 40%
Out of Stock Out of Stock (108) 1%
Passing the Buck Passing the Buck (367) 2%
Pricing/Barcodes Pricing/Barcodes (105) 1%
Repairs/Servicing Repairs/Servicing (4199) 27%
Spam Spam (53) 0%

Please note: All Reports & Stats fall away after 12 months

 
Mon 21 April 2014
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