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 Brooks and Luyt Complaint


Brooks and Luyt

BRANCH / AREA Head Office COUNTRY South Africa
TIME / DATE 19:53 Fri 13 Sep PERSON RESPONSIBLE Monolique Van Wyk
CUSTOMER mic123 View all reports by user

Harassment of Brooks L...

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A friend of mine has received several emails messages and statements (Brooks Luyt Attorneys - Monolique Van Wyk) all with interest being charged on a credit card for FNB. They are referring to a current credit card which this person does not have. We have called them and emailed them on several occasions to Monolique Van Wyk, she ignores these questions and sends harassing emails saying she is acting on behalf of First Rand Bank for a FNB credit card and refuses to send the FNB credit card statements. Monolique Van Wyk has sent more than three " legal documents via email to state that If the person does not pay an IMMEDIATE ACTIVATION PAYMENT??? she will be issued with a warrant of execution at the address that the person is residing at, this is not even the persons property. Is Monolique Van Wyk at Brooks Luyt Attorneys allowed to make such threats? Are they legally allowed to make such threats. Please also may I have assistance on the prescribed act, what recourse do customers have in this regard. Attorneys are threatening several times a day, without addressing questions given to Brooks Luyt.
SUPPLIER'S RESPONSE Brooks and Luyt Time and Date 07:30:44 | Tue 17 Sep 13
Hello mic123,

Good day

We refer to the complaint received from Complainant regarding the Complainant's friend's account.

Our attorney overseeing the portfolio attempted to contact the Complainant telephonically on 16 September 2013 but the number provided does not exist. We subsequently sent an email to the Complainant requesting an alternative number to be contacted on.

As soon as we receive the alternative number we will contact the Complainant to discuss the matter in an attempt to resolve any issues and concerns the Complainant has.


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