Cell C Complaint
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications | ||
| BRANCH / AREA | south africa | COUNTRY | South Africa | ||
| TIME / DATE | 10:37 Thu 12 Jul | PERSON RESPONSIBLE | Cell C | ||
| CUSTOMER | khwezi | View all reports by user |
 0
2
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 12 Jul | ||||
| HEADLINE | The GET IT service |
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| Cell C sold this service to me about three months ago, this was supposedly the make your life easier and get discounts everywhere service without even lifting a finger, I bought into it I was promised that a PA will be assigned to me who will assist me in all my purchases...needless to say three months down the line no details of a PA have been forwarded to me no correspondence what so ever, am now stuck with a service I can't use, haven't used however still paying for it. When I finally get around to cancelling this service I was told there is a 30 day notice meaning I still have to pay for this disservice!!! Cell C is a painful reminder of what is wrong with the South African economy....an economy that is totally inefficient and takes its people for granted...remember the Boulevard of brocken dreams......great companies have succumbed due to this incompetence. | |||||
| SUPPLIER'S RESPONSE | Cell C | Time and Date | 11:42:22 | Thu 12 Jul 12 | ||
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Hello khwezi, Thank you for your posting. We acknowledge that the abovementioned incident has caused you much frustration, and thank you for affording us an opportunity to rectify the matter. Please note that our consultant Jillian will be in contact with you shortly to address all your concerns. Thanks, Cell C|NA |
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| UPDATED RESPONSE | Cell C | Time and Date | 14:45:30 | Thu 12 Jul 12 | ||
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Hello khwezi, Thank you for making us aware of your problem. As discussed with Jillian your subscription will be cancelled and you will receive an sms notification confirming that it has been cancelled. Once again we apologize for the fact that you have had to resort to this level of interaction to address your concerns. Regards Cell C|CM |
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