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Chicken Licken - Customer Feedback and Analysis

Shown below are the statistics for Chicken Licken based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (24) 10%
Complaint (225) 90%
Customer Compliment Complaint
1. Pnjiva02
2. allis02
3. DavidH0102
4. eqwabe11
5. DivashenN02
Customer Feedback to Supplier Responses (last 12 months): 13 reports
Chart
Over the moon Over the moon (3) 23%
Quite Impressed Quite Impressed (3) 23%
Indifferent Indifferent (2) 15%
Not Impressed Not Impressed (1) 8%
Utterly Disgusted Utterly Disgusted (4) 31%
Nature of complaints (last 12 months): 225 reports - Chicken Licken
Bad Attitude (58) 26% Bad Attitude
Billing/Accounts (5) 2% Billing/Accounts
Breach of Contract (3) 1% Breach of Contract
Call Centre!! (1) 0% Call Centre!!
Competitions (1) 0% Competitions
Damaged Goods (11) 5% Damaged Goods
Expiry Date (3) 1% Expiry Date
Feedback/Response (5) 2% Feedback/Response
Hygiene (15) 7% Hygiene
Chart
Late/No Delivery Late/No Delivery (22) 10%
Other Other (87) 39%
Out of Stock Out of Stock (11) 5%
Passing the Buck Passing the Buck (2) 1%
Pricing/Barcodes Pricing/Barcodes (1) 0%
Nature of complaints (last 12 months): 7390 reports - Fast Food Industry Analysis
Bad Attitude (1486) 20% Bad Attitude
Billing/Accounts (157) 2% Billing/Accounts
Booking Query (9) 0% Booking Query
Breach of Contract (45) 1% Breach of Contract
Call Centre!! (21) 0% Call Centre!!
Competitions (20) 0% Competitions
Damaged Goods (214) 3% Damaged Goods
Expiry Date (63) 1% Expiry Date
Feedback/Response (280) 4% Feedback/Response
Chart
Hygiene Hygiene (396) 5%
Late/No Delivery Late/No Delivery (676) 9%
Other Other (3474) 47%
Out of Stock Out of Stock (384) 5%
Passing the Buck Passing the Buck (55) 1%
Pricing/Barcodes Pricing/Barcodes (69) 1%
Repairs/Servicing Repairs/Servicing (36) 0%
Spam Spam (5) 0%

Please note: All Reports & Stats fall away after 12 months

 
Mon 21 April 2014
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