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Chicken Licken - Customer Feedback and Analysis

Shown below are the statistics for Chicken Licken based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (26) 10%
Complaint (241) 90%
Customer Compliment Complaint
1. DavidH0112
2. DivashenN02
3. naledit20
4. mbuzi11
5. id02
Customer Feedback to Supplier Responses (last 12 months): 18 reports
Chart
Over the moon Over the moon (3) 17%
Quite Impressed Quite Impressed (5) 28%
Indifferent Indifferent (3) 17%
Not Impressed Not Impressed (2) 11%
Utterly Disgusted Utterly Disgusted (5) 28%
Nature of complaints (last 12 months): 241 reports - Chicken Licken
Bad Attitude (71) 29% Bad Attitude
Billing/Accounts (6) 2% Billing/Accounts
Booking Query (1) 0% Booking Query
Breach of Contract (1) 0% Breach of Contract
Competitions (1) 0% Competitions
Damaged Goods (7) 3% Damaged Goods
Expiry Date (3) 1% Expiry Date
Feedback/Response (7) 3% Feedback/Response
Hygiene (17) 7% Hygiene
Chart
Late/No Delivery Late/No Delivery (26) 11%
Other Other (87) 36%
Out of Stock Out of Stock (10) 4%
Passing the Buck Passing the Buck (1) 0%
Pricing/Barcodes Pricing/Barcodes (1) 0%
Repairs/Servicing Repairs/Servicing (2) 1%
Nature of complaints (last 12 months): 7314 reports - Fast Food Industry Analysis
Bad Attitude (1509) 21% Bad Attitude
Billing/Accounts (165) 2% Billing/Accounts
Booking Query (10) 0% Booking Query
Breach of Contract (41) 1% Breach of Contract
Call Centre!! (18) 0% Call Centre!!
Competitions (18) 0% Competitions
Damaged Goods (207) 3% Damaged Goods
Expiry Date (62) 1% Expiry Date
Feedback/Response (300) 4% Feedback/Response
Chart
Hygiene Hygiene (386) 5%
Late/No Delivery Late/No Delivery (662) 9%
Other Other (3372) 46%
Out of Stock Out of Stock (382) 5%
Passing the Buck Passing the Buck (64) 1%
Pricing/Barcodes Pricing/Barcodes (70) 1%
Repairs/Servicing Repairs/Servicing (41) 1%
Spam Spam (7) 0%

Please note: All Reports & Stats fall away after 12 months

 
Wed 30 July 2014
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