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Chicken Licken - Customer Feedback and Analysis

Shown below are the statistics for Chicken Licken based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (26) 10%
Complaint (241) 90%
Customer Compliment Complaint
1. DavidH0112
2. Pnjiva02
3. mpoohmie02
4. id02
5. byron12302
Customer Feedback to Supplier Responses (last 12 months): 19 reports
Chart
Over the moon Over the moon (5) 26%
Quite Impressed Quite Impressed (4) 21%
Indifferent Indifferent (3) 16%
Not Impressed Not Impressed (2) 11%
Utterly Disgusted Utterly Disgusted (5) 26%
Nature of complaints (last 12 months): 241 reports - Chicken Licken
Bad Attitude (71) 29% Bad Attitude
Billing/Accounts (7) 3% Billing/Accounts
Booking Query (1) 0% Booking Query
Breach of Contract (1) 0% Breach of Contract
Competitions (1) 0% Competitions
Damaged Goods (6) 2% Damaged Goods
Expiry Date (3) 1% Expiry Date
Feedback/Response (8) 3% Feedback/Response
Hygiene (17) 7% Hygiene
Chart
Late/No Delivery Late/No Delivery (26) 11%
Other Other (85) 35%
Out of Stock Out of Stock (11) 5%
Passing the Buck Passing the Buck (1) 0%
Pricing/Barcodes Pricing/Barcodes (1) 0%
Repairs/Servicing Repairs/Servicing (2) 1%
Nature of complaints (last 12 months): 7311 reports - Fast Food Industry Analysis
Bad Attitude (1509) 21% Bad Attitude
Billing/Accounts (161) 2% Billing/Accounts
Booking Query (12) 0% Booking Query
Breach of Contract (39) 1% Breach of Contract
Call Centre!! (17) 0% Call Centre!!
Competitions (23) 0% Competitions
Damaged Goods (203) 3% Damaged Goods
Expiry Date (60) 1% Expiry Date
Feedback/Response (302) 4% Feedback/Response
Chart
Hygiene Hygiene (388) 5%
Late/No Delivery Late/No Delivery (661) 9%
Other Other (3381) 46%
Out of Stock Out of Stock (369) 5%
Passing the Buck Passing the Buck (66) 1%
Pricing/Barcodes Pricing/Barcodes (69) 1%
Repairs/Servicing Repairs/Servicing (42) 1%
Spam Spam (9) 0%

Please note: All Reports & Stats fall away after 12 months

 
Mon 01 September 2014
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