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Chicken Licken - Customer Feedback and Analysis

Shown below are the statistics for Chicken Licken based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (30) 11%
Complaint (232) 89%
Customer Compliment Complaint
1. id02
2. naledit20
3. Luluski11
4. mbuzi11
5. Pnjiva02
Customer Feedback to Supplier Responses (last 12 months): 21 reports
Chart
Over the moon Over the moon (6) 29%
Quite Impressed Quite Impressed (4) 19%
Indifferent Indifferent (2) 10%
Not Impressed Not Impressed (2) 10%
Utterly Disgusted Utterly Disgusted (7) 33%
Nature of complaints (last 12 months): 232 reports - Chicken Licken
Bad Attitude (68) 29% Bad Attitude
Billing/Accounts (7) 3% Billing/Accounts
Booking Query (1) 0% Booking Query
Breach of Contract (1) 0% Breach of Contract
Competitions (1) 0% Competitions
Damaged Goods (6) 3% Damaged Goods
Expiry Date (3) 1% Expiry Date
Feedback/Response (8) 3% Feedback/Response
Hygiene (16) 7% Hygiene
Chart
Late/No Delivery Late/No Delivery (27) 12%
Other Other (80) 34%
Out of Stock Out of Stock (10) 4%
Passing the Buck Passing the Buck (1) 0%
Pricing/Barcodes Pricing/Barcodes (1) 0%
Repairs/Servicing Repairs/Servicing (2) 1%
Nature of complaints (last 12 months): 7283 reports - Fast Food Industry Analysis
Bad Attitude (1506) 21% Bad Attitude
Billing/Accounts (161) 2% Billing/Accounts
Booking Query (12) 0% Booking Query
Breach of Contract (40) 1% Breach of Contract
Call Centre!! (15) 0% Call Centre!!
Competitions (25) 0% Competitions
Damaged Goods (206) 3% Damaged Goods
Expiry Date (58) 1% Expiry Date
Feedback/Response (298) 4% Feedback/Response
Chart
Hygiene Hygiene (383) 5%
Late/No Delivery Late/No Delivery (675) 9%
Other Other (3362) 46%
Out of Stock Out of Stock (356) 5%
Passing the Buck Passing the Buck (68) 1%
Pricing/Barcodes Pricing/Barcodes (67) 1%
Repairs/Servicing Repairs/Servicing (42) 1%
Spam Spam (9) 0%

Please note: All Reports & Stats fall away after 12 months

 
Thu 18 September 2014
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