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Chicken Licken - Customer Feedback and Analysis

Shown below are the statistics for Chicken Licken based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (29) 11%
Complaint (238) 89%
Customer Compliment Complaint
1. id03
2. naledit20
3. DeacanRamos11
4. sebox02
5. khaytt02
Customer Feedback to Supplier Responses (last 12 months): 20 reports
Chart
Over the moon Over the moon (6) 30%
Quite Impressed Quite Impressed (3) 15%
Indifferent Indifferent (2) 10%
Not Impressed Not Impressed (2) 10%
Utterly Disgusted Utterly Disgusted (7) 35%
Nature of complaints (last 12 months): 238 reports - Chicken Licken
Bad Attitude (70) 29% Bad Attitude
Billing/Accounts (6) 3% Billing/Accounts
Booking Query (1) 0% Booking Query
Breach of Contract (2) 1% Breach of Contract
Competitions (1) 0% Competitions
Damaged Goods (7) 3% Damaged Goods
Expiry Date (5) 2% Expiry Date
Feedback/Response (8) 3% Feedback/Response
Hygiene (20) 8% Hygiene
Chart
Late/No Delivery Late/No Delivery (22) 9%
Other Other (83) 35%
Out of Stock Out of Stock (10) 4%
Passing the Buck Passing the Buck (1) 0%
Repairs/Servicing Repairs/Servicing (2) 1%
Nature of complaints (last 12 months): 7273 reports - Fast Food Industry Analysis
Bad Attitude (1531) 21% Bad Attitude
Billing/Accounts (156) 2% Billing/Accounts
Booking Query (10) 0% Booking Query
Breach of Contract (44) 1% Breach of Contract
Call Centre!! (16) 0% Call Centre!!
Competitions (24) 0% Competitions
Damaged Goods (208) 3% Damaged Goods
Expiry Date (60) 1% Expiry Date
Feedback/Response (291) 4% Feedback/Response
Chart
Hygiene Hygiene (393) 5%
Late/No Delivery Late/No Delivery (679) 9%
Other Other (3320) 46%
Out of Stock Out of Stock (348) 5%
Passing the Buck Passing the Buck (69) 1%
Pricing/Barcodes Pricing/Barcodes (72) 1%
Repairs/Servicing Repairs/Servicing (42) 1%
Spam Spam (10) 0%

Please note: All Reports & Stats fall away after 12 months

 
Wed 26 November 2014
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