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Chicken Licken - Customer Feedback and Analysis

Shown below are the statistics for Chicken Licken based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (28) 10%
Complaint (249) 90%
Customer Compliment Complaint
1. DavidH0112
2. Pnjiva02
3. byron12302
4. id02
5. DivashenN02
Customer Feedback to Supplier Responses (last 12 months): 20 reports
Chart
Over the moon Over the moon (5) 25%
Quite Impressed Quite Impressed (5) 25%
Indifferent Indifferent (3) 15%
Not Impressed Not Impressed (2) 10%
Utterly Disgusted Utterly Disgusted (5) 25%
Nature of complaints (last 12 months): 249 reports - Chicken Licken
Bad Attitude (73) 29% Bad Attitude
Billing/Accounts (6) 2% Billing/Accounts
Booking Query (1) 0% Booking Query
Breach of Contract (1) 0% Breach of Contract
Competitions (1) 0% Competitions
Damaged Goods (7) 3% Damaged Goods
Expiry Date (3) 1% Expiry Date
Feedback/Response (7) 3% Feedback/Response
Hygiene (18) 7% Hygiene
Chart
Late/No Delivery Late/No Delivery (27) 11%
Other Other (90) 36%
Out of Stock Out of Stock (11) 4%
Passing the Buck Passing the Buck (1) 0%
Pricing/Barcodes Pricing/Barcodes (1) 0%
Repairs/Servicing Repairs/Servicing (2) 1%
Nature of complaints (last 12 months): 7326 reports - Fast Food Industry Analysis
Bad Attitude (1504) 21% Bad Attitude
Billing/Accounts (159) 2% Billing/Accounts
Booking Query (11) 0% Booking Query
Breach of Contract (41) 1% Breach of Contract
Call Centre!! (17) 0% Call Centre!!
Competitions (23) 0% Competitions
Damaged Goods (202) 3% Damaged Goods
Expiry Date (63) 1% Expiry Date
Feedback/Response (301) 4% Feedback/Response
Chart
Hygiene Hygiene (392) 5%
Late/No Delivery Late/No Delivery (668) 9%
Other Other (3386) 46%
Out of Stock Out of Stock (378) 5%
Passing the Buck Passing the Buck (62) 1%
Pricing/Barcodes Pricing/Barcodes (69) 1%
Repairs/Servicing Repairs/Servicing (42) 1%
Spam Spam (8) 0%

Please note: All Reports & Stats fall away after 12 months

 
Wed 20 August 2014
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