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Chicken Licken - Customer Feedback and Analysis

Shown below are the statistics for Chicken Licken based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (23) 8%
Complaint (270) 92%
Customer Compliment Complaint
1. khaytt03
2. Nishan Dass11
3. Barbie Eldos02
4. Siya Masuku02
5. TumiTumz11
Customer Feedback to Supplier Responses (last 12 months): 17 reports
Chart
Over the moon Over the moon (3) 18%
Quite Impressed Quite Impressed (3) 18%
Indifferent Indifferent (2) 12%
Not Impressed Not Impressed (2) 12%
Utterly Disgusted Utterly Disgusted (7) 41%
Nature of complaints (last 12 months): 270 reports - Chicken Licken
Bad Attitude (85) 31% Bad Attitude
Billing/Accounts (4) 1% Billing/Accounts
Breach of Contract (2) 1% Breach of Contract
Damaged Goods (16) 6% Damaged Goods
Expiry Date (6) 2% Expiry Date
Feedback/Response (9) 3% Feedback/Response
Hygiene (23) 9% Hygiene
Late/No Delivery (26) 10% Late/No Delivery
Other (90) 33% Other
Chart
Out of Stock Out of Stock (7) 3%
Passing the Buck Passing the Buck (2) 1%
Nature of complaints (last 12 months): 7449 reports - Fast Food Industry Analysis
Bad Attitude (1531) 21% Bad Attitude
Billing/Accounts (156) 2% Billing/Accounts
Booking Query (11) 0% Booking Query
Breach of Contract (47) 1% Breach of Contract
Call Centre!! (36) 0% Call Centre!!
Competitions (56) 1% Competitions
Damaged Goods (244) 3% Damaged Goods
Expiry Date (76) 1% Expiry Date
Feedback/Response (299) 4% Feedback/Response
Chart
Hygiene Hygiene (403) 5%
Late/No Delivery Late/No Delivery (821) 11%
Other Other (3263) 44%
Out of Stock Out of Stock (311) 4%
Passing the Buck Passing the Buck (74) 1%
Pricing/Barcodes Pricing/Barcodes (66) 1%
Repairs/Servicing Repairs/Servicing (46) 1%
Spam Spam (9) 0%

Please note: All Reports & Stats fall away after 12 months

 
Mon 03 August 2015
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