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Chicken Licken - Customer Feedback and Analysis

Shown below are the statistics for Chicken Licken based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (29) 8%
Complaint (322) 92%
Customer Compliment Complaint
1. Rudzi_N12
2. service judge03
3. bmosia02
4. Nishan Dass11
5. unamnjaba02
Customer Feedback to Supplier Responses (last 12 months): 17 reports
Chart
Over the moon Over the moon (3) 18%
Quite Impressed Quite Impressed (6) 35%
Indifferent Indifferent (0) 0%
Not Impressed Not Impressed (3) 18%
Utterly Disgusted Utterly Disgusted (5) 29%
Nature of complaints (last 12 months): 322 reports - Chicken Licken
Bad Attitude (112) 35% Bad Attitude
Billing/Accounts (2) 1% Billing/Accounts
Breach of Contract (1) 0% Breach of Contract
Damaged Goods (15) 5% Damaged Goods
Expiry Date (8) 2% Expiry Date
Feedback/Response (6) 2% Feedback/Response
Hygiene (25) 8% Hygiene
Late/No Delivery (31) 10% Late/No Delivery
Other (110) 34% Other
Chart
Out of Stock Out of Stock (5) 2%
Passing the Buck Passing the Buck (3) 1%
Pricing/Barcodes Pricing/Barcodes (3) 1%
Repairs/Servicing Repairs/Servicing (1) 0%
Nature of complaints (last 12 months): 7291 reports - Fast Food Industry Analysis
Bad Attitude (1545) 21% Bad Attitude
Billing/Accounts (152) 2% Billing/Accounts
Booking Query (20) 0% Booking Query
Breach of Contract (49) 1% Breach of Contract
Call Centre!! (45) 1% Call Centre!!
Competitions (51) 1% Competitions
Damaged Goods (246) 3% Damaged Goods
Expiry Date (73) 1% Expiry Date
Feedback/Response (262) 4% Feedback/Response
Chart
Hygiene Hygiene (379) 5%
Late/No Delivery Late/No Delivery (908) 12%
Other Other (3076) 42%
Out of Stock Out of Stock (287) 4%
Passing the Buck Passing the Buck (79) 1%
Pricing/Barcodes Pricing/Barcodes (51) 1%
Repairs/Servicing Repairs/Servicing (50) 1%
Spam Spam (18) 0%

Please note: All Reports & Stats fall away after 12 months

 
Thu 11 February 2016
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