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Chicken Licken - Customer Feedback and Analysis

Shown below are the statistics for Chicken Licken based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (28) 10%
Complaint (244) 90%
Customer Compliment Complaint
1. id03
2. mbuzi12
3. naledit20
4. DeacanRamos11
5. sebox02
Customer Feedback to Supplier Responses (last 12 months): 17 reports
Chart
Over the moon Over the moon (6) 35%
Quite Impressed Quite Impressed (3) 18%
Indifferent Indifferent (2) 12%
Not Impressed Not Impressed (2) 12%
Utterly Disgusted Utterly Disgusted (4) 24%
Nature of complaints (last 12 months): 244 reports - Chicken Licken
Bad Attitude (73) 30% Bad Attitude
Billing/Accounts (7) 3% Billing/Accounts
Booking Query (1) 0% Booking Query
Breach of Contract (1) 0% Breach of Contract
Competitions (1) 0% Competitions
Damaged Goods (7) 3% Damaged Goods
Expiry Date (6) 2% Expiry Date
Feedback/Response (8) 3% Feedback/Response
Hygiene (22) 9% Hygiene
Chart
Late/No Delivery Late/No Delivery (20) 8%
Other Other (84) 34%
Out of Stock Out of Stock (11) 5%
Passing the Buck Passing the Buck (1) 0%
Repairs/Servicing Repairs/Servicing (2) 1%
Nature of complaints (last 12 months): 7423 reports - Fast Food Industry Analysis
Bad Attitude (1566) 21% Bad Attitude
Billing/Accounts (164) 2% Billing/Accounts
Booking Query (8) 0% Booking Query
Breach of Contract (43) 1% Breach of Contract
Call Centre!! (17) 0% Call Centre!!
Competitions (27) 0% Competitions
Damaged Goods (210) 3% Damaged Goods
Expiry Date (66) 1% Expiry Date
Feedback/Response (298) 4% Feedback/Response
Chart
Hygiene Hygiene (405) 5%
Late/No Delivery Late/No Delivery (717) 10%
Other Other (3361) 45%
Out of Stock Out of Stock (342) 5%
Passing the Buck Passing the Buck (69) 1%
Pricing/Barcodes Pricing/Barcodes (75) 1%
Repairs/Servicing Repairs/Servicing (44) 1%
Spam Spam (11) 0%

Please note: All Reports & Stats fall away after 12 months

 
Sun 21 December 2014
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