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Chicken Licken - Customer Feedback and Analysis

Shown below are the statistics for Chicken Licken based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (26) 10%
Complaint (238) 90%
Customer Compliment Complaint
1. DavidH0112
2. Luluski11
3. id02
4. Pnjiva02
5. byron12302
Customer Feedback to Supplier Responses (last 12 months): 17 reports
Chart
Over the moon Over the moon (3) 18%
Quite Impressed Quite Impressed (5) 29%
Indifferent Indifferent (3) 18%
Not Impressed Not Impressed (1) 6%
Utterly Disgusted Utterly Disgusted (5) 29%
Nature of complaints (last 12 months): 238 reports - Chicken Licken
Bad Attitude (71) 30% Bad Attitude
Billing/Accounts (6) 3% Billing/Accounts
Booking Query (1) 0% Booking Query
Breach of Contract (2) 1% Breach of Contract
Competitions (1) 0% Competitions
Damaged Goods (7) 3% Damaged Goods
Expiry Date (2) 1% Expiry Date
Feedback/Response (7) 3% Feedback/Response
Hygiene (16) 7% Hygiene
Chart
Late/No Delivery Late/No Delivery (24) 10%
Other Other (87) 37%
Out of Stock Out of Stock (10) 4%
Passing the Buck Passing the Buck (1) 0%
Pricing/Barcodes Pricing/Barcodes (1) 0%
Repairs/Servicing Repairs/Servicing (2) 1%
Nature of complaints (last 12 months): 7342 reports - Fast Food Industry Analysis
Bad Attitude (1512) 21% Bad Attitude
Billing/Accounts (168) 2% Billing/Accounts
Booking Query (11) 0% Booking Query
Breach of Contract (44) 1% Breach of Contract
Call Centre!! (19) 0% Call Centre!!
Competitions (17) 0% Competitions
Damaged Goods (207) 3% Damaged Goods
Expiry Date (59) 1% Expiry Date
Feedback/Response (302) 4% Feedback/Response
Chart
Hygiene Hygiene (399) 5%
Late/No Delivery Late/No Delivery (660) 9%
Other Other (3390) 46%
Out of Stock Out of Stock (375) 5%
Passing the Buck Passing the Buck (62) 1%
Pricing/Barcodes Pricing/Barcodes (69) 1%
Repairs/Servicing Repairs/Servicing (42) 1%
Spam Spam (6) 0%

Please note: All Reports & Stats fall away after 12 months

 
Tue 22 July 2014
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