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Chicken Licken - Customer Feedback and Analysis

Shown below are the statistics for Chicken Licken based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (27) 10%
Complaint (248) 90%
Customer Compliment Complaint
1. Barbie Eldos12
2. id03
3. itlady02
4. sebox02
5. khaytt02
Customer Feedback to Supplier Responses (last 12 months): 16 reports
Chart
Over the moon Over the moon (3) 19%
Quite Impressed Quite Impressed (5) 31%
Indifferent Indifferent (1) 6%
Not Impressed Not Impressed (2) 13%
Utterly Disgusted Utterly Disgusted (5) 31%
Nature of complaints (last 12 months): 248 reports - Chicken Licken
Bad Attitude (77) 31% Bad Attitude
Billing/Accounts (6) 2% Billing/Accounts
Booking Query (1) 0% Booking Query
Breach of Contract (2) 1% Breach of Contract
Damaged Goods (7) 3% Damaged Goods
Expiry Date (8) 3% Expiry Date
Feedback/Response (10) 4% Feedback/Response
Hygiene (22) 9% Hygiene
Late/No Delivery (25) 10% Late/No Delivery
Chart
Other Other (78) 31%
Out of Stock Out of Stock (8) 3%
Passing the Buck Passing the Buck (2) 1%
Repairs/Servicing Repairs/Servicing (2) 1%
Nature of complaints (last 12 months): 7454 reports - Fast Food Industry Analysis
Bad Attitude (1567) 21% Bad Attitude
Billing/Accounts (164) 2% Billing/Accounts
Booking Query (9) 0% Booking Query
Breach of Contract (46) 1% Breach of Contract
Call Centre!! (18) 0% Call Centre!!
Competitions (24) 0% Competitions
Damaged Goods (236) 3% Damaged Goods
Expiry Date (75) 1% Expiry Date
Feedback/Response (314) 4% Feedback/Response
Chart
Hygiene Hygiene (400) 5%
Late/No Delivery Late/No Delivery (736) 10%
Other Other (3322) 45%
Out of Stock Out of Stock (330) 4%
Passing the Buck Passing the Buck (74) 1%
Pricing/Barcodes Pricing/Barcodes (83) 1%
Repairs/Servicing Repairs/Servicing (47) 1%
Spam Spam (9) 0%

Please note: All Reports & Stats fall away after 12 months

 
Mon 30 March 2015
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