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Chicken Licken - Customer Feedback and Analysis

Shown below are the statistics for Chicken Licken based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (31) 11%
Complaint (240) 89%
Customer Compliment Complaint
1. id03
2. KeaTM02
3. DivashenN02
4. phatsom11
5. naledit20
Customer Feedback to Supplier Responses (last 12 months): 22 reports
Chart
Over the moon Over the moon (7) 32%
Quite Impressed Quite Impressed (4) 18%
Indifferent Indifferent (2) 9%
Not Impressed Not Impressed (2) 9%
Utterly Disgusted Utterly Disgusted (7) 32%
Nature of complaints (last 12 months): 240 reports - Chicken Licken
Bad Attitude (70) 29% Bad Attitude
Billing/Accounts (6) 3% Billing/Accounts
Booking Query (1) 0% Booking Query
Breach of Contract (2) 1% Breach of Contract
Competitions (1) 0% Competitions
Damaged Goods (7) 3% Damaged Goods
Expiry Date (4) 2% Expiry Date
Feedback/Response (10) 4% Feedback/Response
Hygiene (20) 8% Hygiene
Chart
Late/No Delivery Late/No Delivery (22) 9%
Other Other (84) 35%
Out of Stock Out of Stock (10) 4%
Passing the Buck Passing the Buck (1) 0%
Repairs/Servicing Repairs/Servicing (2) 1%
Nature of complaints (last 12 months): 7228 reports - Fast Food Industry Analysis
Bad Attitude (1512) 21% Bad Attitude
Billing/Accounts (151) 2% Billing/Accounts
Booking Query (12) 0% Booking Query
Breach of Contract (42) 1% Breach of Contract
Call Centre!! (17) 0% Call Centre!!
Competitions (24) 0% Competitions
Damaged Goods (198) 3% Damaged Goods
Expiry Date (58) 1% Expiry Date
Feedback/Response (290) 4% Feedback/Response
Chart
Hygiene Hygiene (384) 5%
Late/No Delivery Late/No Delivery (662) 9%
Other Other (3335) 46%
Out of Stock Out of Stock (354) 5%
Passing the Buck Passing the Buck (68) 1%
Pricing/Barcodes Pricing/Barcodes (68) 1%
Repairs/Servicing Repairs/Servicing (44) 1%
Spam Spam (9) 0%

Please note: All Reports & Stats fall away after 12 months

 
Sun 26 October 2014
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