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Cinnabon - Customer Feedback and Analysis

Shown below are the statistics for Cinnabon based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (5) 31%
Complaint (11) 69%
Customer Compliment Complaint
1. timothylizel10
2. yazeedster10
3. Rabia Khan01
4. WieseM01
5. tshepia10
Nature of complaints (last 12 months): 11 reports - Cinnabon
Bad Attitude (5) 45% Bad Attitude
Damaged Goods (1) 9% Damaged Goods
Other (4) 36% Other
Out of Stock (1) 9% Out of Stock
Chart
Nature of complaints (last 12 months): 13501 reports - Other Industry Analysis
Bad Attitude (1201) 9% Bad Attitude
Billing/Accounts (1917) 14% Billing/Accounts
Booking Query (91) 1% Booking Query
Breach of Contract (554) 4% Breach of Contract
Call Centre!! (259) 2% Call Centre!!
Competitions (31) 0% Competitions
Damaged Goods (714) 5% Damaged Goods
Expiry Date (35) 0% Expiry Date
Feedback/Response (732) 5% Feedback/Response
Chart
Hygiene Hygiene (88) 1%
Late/No Delivery Late/No Delivery (1451) 11%
Other Other (5219) 39%
Out of Stock Out of Stock (79) 1%
Passing the Buck Passing the Buck (201) 1%
Pricing/Barcodes Pricing/Barcodes (98) 1%
Repairs/Servicing Repairs/Servicing (678) 5%
Spam Spam (153) 1%

Please note: All Reports & Stats fall away after 12 months

 
Wed 20 August 2014
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