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Cinnabon - Customer Feedback and Analysis

Shown below are the statistics for Cinnabon based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (4) 27%
Complaint (11) 73%
Customer Compliment Complaint
1. Marlene David10
2. hdejager01
3. Tasneemv01
4. timothylizel10
5. yazeedster10
Nature of complaints (last 12 months): 11 reports - Cinnabon
Bad Attitude (5) 45% Bad Attitude
Damaged Goods (1) 9% Damaged Goods
Other (4) 36% Other
Out of Stock (1) 9% Out of Stock
Chart
Nature of complaints (last 12 months): 13495 reports - Other Industry Analysis
Bad Attitude (1191) 9% Bad Attitude
Billing/Accounts (1922) 14% Billing/Accounts
Booking Query (95) 1% Booking Query
Breach of Contract (558) 4% Breach of Contract
Call Centre!! (278) 2% Call Centre!!
Competitions (37) 0% Competitions
Damaged Goods (707) 5% Damaged Goods
Expiry Date (35) 0% Expiry Date
Feedback/Response (735) 5% Feedback/Response
Chart
Hygiene Hygiene (87) 1%
Late/No Delivery Late/No Delivery (1480) 11%
Other Other (5175) 38%
Out of Stock Out of Stock (80) 1%
Passing the Buck Passing the Buck (201) 1%
Pricing/Barcodes Pricing/Barcodes (96) 1%
Repairs/Servicing Repairs/Servicing (666) 5%
Spam Spam (152) 1%

Please note: All Reports & Stats fall away after 12 months

 
Tue 02 September 2014
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