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Cinnabon - Customer Feedback and Analysis

Shown below are the statistics for Cinnabon based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (5) 33%
Complaint (10) 67%
Customer Compliment Complaint
1. tshepia10
2. DRYASHELL01
3. Dpmjas01
4. Thiraksha01
5. Luvana01
Customer Feedback to Supplier Responses (last 12 months): 2 reports
Chart
Over the moon Over the moon (1) 50%
Quite Impressed Quite Impressed (1) 50%
Indifferent Indifferent (0) 0%
Not Impressed Not Impressed (0) 0%
Utterly Disgusted Utterly Disgusted (0) 0%
Nature of complaints (last 12 months): 10 reports - Cinnabon
Bad Attitude (4) 40% Bad Attitude
Damaged Goods (1) 10% Damaged Goods
Other (4) 40% Other
Out of Stock (1) 10% Out of Stock
Chart
Nature of complaints (last 12 months): 13491 reports - Other Industry Analysis
Bad Attitude (1208) 9% Bad Attitude
Billing/Accounts (1890) 14% Billing/Accounts
Booking Query (87) 1% Booking Query
Breach of Contract (533) 4% Breach of Contract
Call Centre!! (207) 2% Call Centre!!
Competitions (36) 0% Competitions
Damaged Goods (714) 5% Damaged Goods
Expiry Date (31) 0% Expiry Date
Feedback/Response (755) 6% Feedback/Response
Chart
Hygiene Hygiene (87) 1%
Late/No Delivery Late/No Delivery (1482) 11%
Other Other (5274) 39%
Out of Stock Out of Stock (72) 1%
Passing the Buck Passing the Buck (199) 1%
Pricing/Barcodes Pricing/Barcodes (101) 1%
Repairs/Servicing Repairs/Servicing (645) 5%
Spam Spam (170) 1%

Please note: All Reports & Stats fall away after 12 months

 
Mon 21 April 2014
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