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Cinnabon - Customer Feedback and Analysis

Shown below are the statistics for Cinnabon based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (5) 33%
Complaint (10) 67%
Customer Compliment Complaint
1. chareen01
2. Luvana01
3. hpetersen01
4. nixi_8801
5. Marlene David10
Nature of complaints (last 12 months): 10 reports - Cinnabon
Bad Attitude (4) 40% Bad Attitude
Damaged Goods (1) 10% Damaged Goods
Other (4) 40% Other
Out of Stock (1) 10% Out of Stock
Chart
Nature of complaints (last 12 months): 13473 reports - Other Industry Analysis
Bad Attitude (1202) 9% Bad Attitude
Billing/Accounts (1913) 14% Billing/Accounts
Booking Query (94) 1% Booking Query
Breach of Contract (552) 4% Breach of Contract
Call Centre!! (244) 2% Call Centre!!
Competitions (32) 0% Competitions
Damaged Goods (722) 5% Damaged Goods
Expiry Date (34) 0% Expiry Date
Feedback/Response (735) 5% Feedback/Response
Chart
Hygiene Hygiene (89) 1%
Late/No Delivery Late/No Delivery (1432) 11%
Other Other (5223) 39%
Out of Stock Out of Stock (75) 1%
Passing the Buck Passing the Buck (200) 1%
Pricing/Barcodes Pricing/Barcodes (101) 1%
Repairs/Servicing Repairs/Servicing (673) 5%
Spam Spam (152) 1%

Please note: All Reports & Stats fall away after 12 months

 
Tue 29 July 2014
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