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Cinnabon - Customer Feedback and Analysis

Shown below are the statistics for Cinnabon based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (2) 17%
Complaint (10) 83%
Customer Compliment Complaint
1. Marlene David10
2. hdejager01
3. Tasneemv01
4. Adell12301
5. yazeedster10
Nature of complaints (last 12 months): 10 reports - Cinnabon
Bad Attitude (3) 30% Bad Attitude
Damaged Goods (2) 20% Damaged Goods
Other (4) 40% Other
Out of Stock (1) 10% Out of Stock
Chart
Nature of complaints (last 12 months): 13737 reports - Other Industry Analysis
Bad Attitude (1163) 8% Bad Attitude
Billing/Accounts (1958) 14% Billing/Accounts
Booking Query (91) 1% Booking Query
Breach of Contract (555) 4% Breach of Contract
Call Centre!! (302) 2% Call Centre!!
Competitions (44) 0% Competitions
Damaged Goods (698) 5% Damaged Goods
Expiry Date (32) 0% Expiry Date
Feedback/Response (758) 6% Feedback/Response
Chart
Hygiene Hygiene (80) 1%
Late/No Delivery Late/No Delivery (1713) 12%
Other Other (5092) 37%
Out of Stock Out of Stock (76) 1%
Passing the Buck Passing the Buck (213) 2%
Pricing/Barcodes Pricing/Barcodes (103) 1%
Repairs/Servicing Repairs/Servicing (703) 5%
Spam Spam (156) 1%

Please note: All Reports & Stats fall away after 12 months

 
Sat 29 November 2014
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