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Cinnabon - Customer Feedback and Analysis

Shown below are the statistics for Cinnabon based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (4) 25%
Complaint (12) 75%
Customer Compliment Complaint
1. Marlene David10
2. hdejager01
3. Tasneemv01
4. Adell12301
5. yazeedster10
Nature of complaints (last 12 months): 12 reports - Cinnabon
Bad Attitude (4) 33% Bad Attitude
Damaged Goods (2) 17% Damaged Goods
Other (5) 42% Other
Out of Stock (1) 8% Out of Stock
Chart
Nature of complaints (last 12 months): 13415 reports - Other Industry Analysis
Bad Attitude (1179) 9% Bad Attitude
Billing/Accounts (1910) 14% Billing/Accounts
Booking Query (93) 1% Booking Query
Breach of Contract (539) 4% Breach of Contract
Call Centre!! (288) 2% Call Centre!!
Competitions (37) 0% Competitions
Damaged Goods (692) 5% Damaged Goods
Expiry Date (36) 0% Expiry Date
Feedback/Response (727) 5% Feedback/Response
Chart
Hygiene Hygiene (85) 1%
Late/No Delivery Late/No Delivery (1527) 11%
Other Other (5100) 38%
Out of Stock Out of Stock (79) 1%
Passing the Buck Passing the Buck (203) 2%
Pricing/Barcodes Pricing/Barcodes (97) 1%
Repairs/Servicing Repairs/Servicing (674) 5%
Spam Spam (149) 1%

Please note: All Reports & Stats fall away after 12 months

 
Sun 21 September 2014
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