Company Zone
Login here to reply to reports about your company.
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There is an annual registration, set-up and admin. fee payable by EVERY Company Who Responds to reports. The annual fee is R375.00 plus VAT (Total: R427.50 per annum). Companies are also charged an Annual Response Fee according to the number of reports made about them.
Companies with less than 4 reports pay NO Annual Response Fee.
All Companies Who Respond have access to the Customer Details (real name, email address and cell phone no.) of Customers both past and present who write Reports about them.
Your Annual Subscription includes:
- Registration and set up
- Email Notification: Immediate notification by email each time Hellopeter.com receives a report with your name in the Supplier field.
- Customer's Contact Details: Each report is submitted with a username. Companies Who Respond receive name, email and telephone number of customer.
- SMS Notification: In addition to the email notification you have the option to receive a FREE SMS on your cellphone alerting you to reports on the site (only available in South Africa).
- Supplier's Response: The right to reply. Each time a report is made about your company, you have the right to respond on the site.
- Update Response: The facility to respond in more detail to existing reports when new information comes to hand.
- Customer Feedback: Customers are asked to rate your response to their reports 36 hours after posting a report.
- Complaint Analysis
Application to become a Company Who Responds.
Each report must be acknowledged within three business hours both as a Supplier's Response on Hellopeter.com and by email/telephone directly to customer. Also, each Supplier's Response to a Complaint must be Updated within 36 hours providing resolution/solution/ final outcome.
Failure to comply will result in the Company being removed from the list of Companies Who Respond.