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 Beta Secure Complaint

SUPPLIER

Beta Secure

INDUSTRY Computers
BRANCH / AREA Pretoria COUNTRY United States
TIME / DATE 10:30 Wed 18 Sep PERSON RESPONSIBLE Greg
CUSTOMER DLHughes View all reports by user
PROBLEM

Supposedly repair Wind...

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INCIDENT Mon 12 Aug
HEADLINE

BEWARE BETASECURE IS A ****!!!

I received a phonecall from BETASECURE asking me if I am the owner of a computer and if so that they had been authorised by Microsoft to contact all computer owners in SA, as there is a problem with Windows 7 and on behalf of Microsoft, they were sorting out the problem. They then gave me the serial number of my computer and gave me instructions to type on my computer so that I can see all the supposed errors for myself! Unfortunately, I fell for the ****. I allowed them access, by remote control, to my computer and they "repaired" the "supposed" errors. They then convinced me to take a 3 Years Plan, by which they would be on call 24/7 to assist me with any future problems on my computer and they charged USD379.00 to my credit card. A couple of days later when I turned my computer on, I had a black screen, so I sent a request for assistance to BETA SECURE and within 24 hours they called me on my landline to assist me, or so I thought. Thereafter my computer started giving me one problem after the other and I decided to call in a local computer and laptop technician. He told me that he had just delivered a computer that he had to reformat for a client who had a similar experience.

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Fri 18 April 2014
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