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Damelin - Customer Feedback and Analysis

Shown below are the statistics for Damelin based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (1) 1%
Complaint (90) 99%
Customer Compliment Complaint
1. seemamaharaj02
2. Annerie198502
3. NakitaM02
4. LJAC00102
5. Mvdm0601
Nature of complaints (last 12 months): 90 reports - Damelin
Bad Attitude (1) 1% Bad Attitude
Billing/Accounts (22) 24% Billing/Accounts
Breach of Contract (6) 7% Breach of Contract
Call Centre!! (3) 3% Call Centre!!
Expiry Date (1) 1% Expiry Date
Feedback/Response (15) 17% Feedback/Response
Late/No Delivery (15) 17% Late/No Delivery
Other (20) 22% Other
Out of Stock (1) 1% Out of Stock
Chart
Passing the Buck Passing the Buck (6) 7%
Nature of complaints (last 12 months): 2529 reports - Education Industry Analysis
Bad Attitude (166) 7% Bad Attitude
Billing/Accounts (401) 16% Billing/Accounts
Booking Query (15) 1% Booking Query
Breach of Contract (134) 5% Breach of Contract
Call Centre!! (61) 2% Call Centre!!
Competitions (1) 0% Competitions
Damaged Goods (4) 0% Damaged Goods
Expiry Date (4) 0% Expiry Date
Feedback/Response (453) 18% Feedback/Response
Chart
Hygiene Hygiene (5) 0%
Late/No Delivery Late/No Delivery (317) 13%
Other Other (884) 35%
Out of Stock Out of Stock (14) 1%
Passing the Buck Passing the Buck (43) 2%
Pricing/Barcodes Pricing/Barcodes (3) 0%
Repairs/Servicing Repairs/Servicing (5) 0%
Spam Spam (19) 1%

Please note: All Reports & Stats fall away after 12 months

 
Sat 29 August 2015
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