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Damelin - Customer Feedback and Analysis

Shown below are the statistics for Damelin based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (1) 1%
Complaint (73) 99%
Customer Compliment Complaint
1. ZTerblanch03
2. linama02
3. Annerie198502
4. NakitaM02
5. LJAC00102
Nature of complaints (last 12 months): 73 reports - Damelin
Bad Attitude (1) 1% Bad Attitude
Billing/Accounts (17) 23% Billing/Accounts
Breach of Contract (3) 4% Breach of Contract
Call Centre!! (2) 3% Call Centre!!
Expiry Date (1) 1% Expiry Date
Feedback/Response (15) 21% Feedback/Response
Late/No Delivery (12) 16% Late/No Delivery
Other (18) 25% Other
Passing the Buck (4) 5% Passing the Buck
Chart
Nature of complaints (last 12 months): 2639 reports - Education Industry Analysis
Bad Attitude (181) 7% Bad Attitude
Billing/Accounts (418) 16% Billing/Accounts
Booking Query (14) 1% Booking Query
Breach of Contract (120) 5% Breach of Contract
Call Centre!! (54) 2% Call Centre!!
Competitions (3) 0% Competitions
Damaged Goods (4) 0% Damaged Goods
Expiry Date (5) 0% Expiry Date
Feedback/Response (451) 17% Feedback/Response
Chart
Hygiene Hygiene (7) 0%
Late/No Delivery Late/No Delivery (288) 11%
Other Other (1015) 38%
Out of Stock Out of Stock (9) 0%
Passing the Buck Passing the Buck (41) 2%
Pricing/Barcodes Pricing/Barcodes (4) 0%
Repairs/Servicing Repairs/Servicing (7) 0%
Spam Spam (18) 1%

Please note: All Reports & Stats fall away after 12 months

 
Thu 28 May 2015
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