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Damelin - Customer Feedback and Analysis

Shown below are the statistics for Damelin based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (1) 1%
Complaint (74) 99%
Customer Compliment Complaint
1. ZTerblanch02
2. 101Customer02
3. phillips derby02
4. linama02
5. Annerie198502
Nature of complaints (last 12 months): 74 reports - Damelin
Bad Attitude (8) 11% Bad Attitude
Billing/Accounts (17) 23% Billing/Accounts
Booking Query (1) 1% Booking Query
Breach of Contract (5) 7% Breach of Contract
Call Centre!! (1) 1% Call Centre!!
Expiry Date (1) 1% Expiry Date
Feedback/Response (16) 22% Feedback/Response
Late/No Delivery (6) 8% Late/No Delivery
Other (18) 24% Other
Chart
Passing the Buck Passing the Buck (1) 1%
Nature of complaints (last 12 months): 2815 reports - Education Industry Analysis
Bad Attitude (212) 8% Bad Attitude
Billing/Accounts (425) 15% Billing/Accounts
Booking Query (12) 0% Booking Query
Breach of Contract (113) 4% Breach of Contract
Call Centre!! (62) 2% Call Centre!!
Competitions (4) 0% Competitions
Damaged Goods (7) 0% Damaged Goods
Expiry Date (6) 0% Expiry Date
Feedback/Response (540) 19% Feedback/Response
Chart
Hygiene Hygiene (6) 0%
Late/No Delivery Late/No Delivery (211) 7%
Other Other (1148) 41%
Out of Stock Out of Stock (3) 0%
Passing the Buck Passing the Buck (43) 2%
Pricing/Barcodes Pricing/Barcodes (1) 0%
Repairs/Servicing Repairs/Servicing (8) 0%
Spam Spam (14) 0%

Please note: All Reports & Stats fall away after 12 months

 
Tue 21 October 2014
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