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Damelin - Customer Feedback and Analysis

Shown below are the statistics for Damelin based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (2) 3%
Complaint (73) 97%
Customer Compliment Complaint
1. phillips derby02
2. linama02
3. 101Customer02
4. duncansteenkamp02
5. JULIEB1201
Nature of complaints (last 12 months): 73 reports - Damelin
Bad Attitude (9) 12% Bad Attitude
Billing/Accounts (16) 22% Billing/Accounts
Booking Query (1) 1% Booking Query
Breach of Contract (5) 7% Breach of Contract
Call Centre!! (1) 1% Call Centre!!
Expiry Date (1) 1% Expiry Date
Feedback/Response (17) 23% Feedback/Response
Late/No Delivery (4) 5% Late/No Delivery
Other (18) 25% Other
Chart
Passing the Buck Passing the Buck (1) 1%
Nature of complaints (last 12 months): 3022 reports - Education Industry Analysis
Bad Attitude (200) 7% Bad Attitude
Billing/Accounts (501) 17% Billing/Accounts
Booking Query (13) 0% Booking Query
Breach of Contract (124) 4% Breach of Contract
Call Centre!! (64) 2% Call Centre!!
Competitions (4) 0% Competitions
Damaged Goods (7) 0% Damaged Goods
Expiry Date (9) 0% Expiry Date
Feedback/Response (592) 20% Feedback/Response
Chart
Hygiene Hygiene (4) 0%
Late/No Delivery Late/No Delivery (216) 7%
Other Other (1202) 40%
Out of Stock Out of Stock (3) 0%
Passing the Buck Passing the Buck (48) 2%
Pricing/Barcodes Pricing/Barcodes (2) 0%
Repairs/Servicing Repairs/Servicing (11) 0%
Spam Spam (22) 1%

Please note: All Reports & Stats fall away after 12 months

 
Thu 31 July 2014
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