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Damelin - Customer Feedback and Analysis

Shown below are the statistics for Damelin based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (1) 1%
Complaint (74) 99%
Customer Compliment Complaint
1. linama02
2. seemamaharaj02
3. ZTerblanch02
4. Annerie198502
5. NakitaM02
Nature of complaints (last 12 months): 74 reports - Damelin
Bad Attitude (1) 1% Bad Attitude
Billing/Accounts (17) 23% Billing/Accounts
Breach of Contract (5) 7% Breach of Contract
Call Centre!! (3) 4% Call Centre!!
Expiry Date (1) 1% Expiry Date
Feedback/Response (13) 18% Feedback/Response
Late/No Delivery (12) 16% Late/No Delivery
Other (18) 24% Other
Passing the Buck (4) 5% Passing the Buck
Chart
Nature of complaints (last 12 months): 2614 reports - Education Industry Analysis
Bad Attitude (175) 7% Bad Attitude
Billing/Accounts (415) 16% Billing/Accounts
Booking Query (14) 1% Booking Query
Breach of Contract (127) 5% Breach of Contract
Call Centre!! (61) 2% Call Centre!!
Competitions (1) 0% Competitions
Damaged Goods (4) 0% Damaged Goods
Expiry Date (5) 0% Expiry Date
Feedback/Response (445) 17% Feedback/Response
Chart
Hygiene Hygiene (7) 0%
Late/No Delivery Late/No Delivery (303) 12%
Other Other (976) 37%
Out of Stock Out of Stock (11) 0%
Passing the Buck Passing the Buck (42) 2%
Pricing/Barcodes Pricing/Barcodes (4) 0%
Repairs/Servicing Repairs/Servicing (6) 0%
Spam Spam (18) 1%

Please note: All Reports & Stats fall away after 12 months

 
Tue 07 July 2015
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