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Damelin - Customer Feedback and Analysis

Shown below are the statistics for Damelin based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (1) 1%
Complaint (71) 99%
Customer Compliment Complaint
1. ZTerblanch02
2. phillips derby02
3. linama02
4. Annerie198502
5. LJAC00102
Nature of complaints (last 12 months): 71 reports - Damelin
Bad Attitude (5) 7% Bad Attitude
Billing/Accounts (18) 25% Billing/Accounts
Booking Query (1) 1% Booking Query
Breach of Contract (3) 4% Breach of Contract
Call Centre!! (1) 1% Call Centre!!
Expiry Date (1) 1% Expiry Date
Feedback/Response (18) 25% Feedback/Response
Late/No Delivery (8) 11% Late/No Delivery
Other (15) 21% Other
Chart
Passing the Buck Passing the Buck (1) 1%
Nature of complaints (last 12 months): 2585 reports - Education Industry Analysis
Bad Attitude (184) 7% Bad Attitude
Billing/Accounts (411) 16% Billing/Accounts
Booking Query (14) 1% Booking Query
Breach of Contract (115) 4% Breach of Contract
Call Centre!! (53) 2% Call Centre!!
Competitions (3) 0% Competitions
Damaged Goods (6) 0% Damaged Goods
Expiry Date (5) 0% Expiry Date
Feedback/Response (473) 18% Feedback/Response
Chart
Hygiene Hygiene (5) 0%
Late/No Delivery Late/No Delivery (221) 9%
Other Other (1029) 40%
Out of Stock Out of Stock (4) 0%
Passing the Buck Passing the Buck (37) 1%
Pricing/Barcodes Pricing/Barcodes (1) 0%
Repairs/Servicing Repairs/Servicing (8) 0%
Spam Spam (16) 1%

Please note: All Reports & Stats fall away after 12 months

 
Mon 02 February 2015
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