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Damelin - Customer Feedback and Analysis

Shown below are the statistics for Damelin based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (1) 1%
Complaint (81) 99%
Customer Compliment Complaint
1. seemamaharaj02
2. ZTerblanch02
3. Annerie198502
4. NakitaM02
5. LJAC00102
Nature of complaints (last 12 months): 81 reports - Damelin
Bad Attitude (1) 1% Bad Attitude
Billing/Accounts (19) 23% Billing/Accounts
Breach of Contract (6) 7% Breach of Contract
Call Centre!! (3) 4% Call Centre!!
Expiry Date (1) 1% Expiry Date
Feedback/Response (15) 19% Feedback/Response
Late/No Delivery (13) 16% Late/No Delivery
Other (17) 21% Other
Out of Stock (1) 1% Out of Stock
Chart
Passing the Buck Passing the Buck (5) 6%
Nature of complaints (last 12 months): 2592 reports - Education Industry Analysis
Bad Attitude (177) 7% Bad Attitude
Billing/Accounts (418) 16% Billing/Accounts
Booking Query (14) 1% Booking Query
Breach of Contract (130) 5% Breach of Contract
Call Centre!! (59) 2% Call Centre!!
Competitions (1) 0% Competitions
Damaged Goods (4) 0% Damaged Goods
Expiry Date (5) 0% Expiry Date
Feedback/Response (449) 17% Feedback/Response
Chart
Hygiene Hygiene (6) 0%
Late/No Delivery Late/No Delivery (311) 12%
Other Other (933) 36%
Out of Stock Out of Stock (12) 0%
Passing the Buck Passing the Buck (44) 2%
Pricing/Barcodes Pricing/Barcodes (3) 0%
Repairs/Servicing Repairs/Servicing (7) 0%
Spam Spam (19) 1%

Please note: All Reports & Stats fall away after 12 months

 
Wed 29 July 2015
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