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Damelin - Customer Feedback and Analysis

Shown below are the statistics for Damelin based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (1) 1%
Complaint (73) 99%
Customer Compliment Complaint
1. ZTerblanch02
2. phillips derby02
3. linama02
4. 101Customer02
5. duncansteenkamp02
Nature of complaints (last 12 months): 73 reports - Damelin
Bad Attitude (9) 12% Bad Attitude
Billing/Accounts (16) 22% Billing/Accounts
Booking Query (1) 1% Booking Query
Breach of Contract (6) 8% Breach of Contract
Call Centre!! (1) 1% Call Centre!!
Expiry Date (1) 1% Expiry Date
Feedback/Response (16) 22% Feedback/Response
Late/No Delivery (4) 5% Late/No Delivery
Other (18) 25% Other
Chart
Passing the Buck Passing the Buck (1) 1%
Nature of complaints (last 12 months): 2951 reports - Education Industry Analysis
Bad Attitude (200) 7% Bad Attitude
Billing/Accounts (476) 16% Billing/Accounts
Booking Query (12) 0% Booking Query
Breach of Contract (124) 4% Breach of Contract
Call Centre!! (60) 2% Call Centre!!
Competitions (4) 0% Competitions
Damaged Goods (7) 0% Damaged Goods
Expiry Date (8) 0% Expiry Date
Feedback/Response (578) 20% Feedback/Response
Chart
Hygiene Hygiene (5) 0%
Late/No Delivery Late/No Delivery (215) 7%
Other Other (1184) 40%
Out of Stock Out of Stock (2) 0%
Passing the Buck Passing the Buck (43) 1%
Pricing/Barcodes Pricing/Barcodes (2) 0%
Repairs/Servicing Repairs/Servicing (11) 0%
Spam Spam (20) 1%

Please note: All Reports & Stats fall away after 12 months

 
Thu 21 August 2014
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