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Damelin - Customer Feedback and Analysis

Shown below are the statistics for Damelin based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment (4) 6%
Complaint (60) 94%
Customer Compliment Complaint
1. KimDe02
2. safiyyah02
3. cfkruger0102
4. siscah102
5. terrible service01
Nature of complaints (last 12 months): 60 reports - Damelin
Bad Attitude (4) 7% Bad Attitude
Billing/Accounts (22) 37% Billing/Accounts
Breach of Contract (6) 10% Breach of Contract
Call Centre!! (1) 2% Call Centre!!
Feedback/Response (12) 20% Feedback/Response
Late/No Delivery (3) 5% Late/No Delivery
Other (11) 18% Other
Passing the Buck (1) 2% Passing the Buck
Chart
Nature of complaints (last 12 months): 4310 reports - Education Industry Analysis
Bad Attitude (242) 6% Bad Attitude
Billing/Accounts (697) 16% Billing/Accounts
Booking Query (17) 0% Booking Query
Breach of Contract (124) 3% Breach of Contract
Call Centre!! (94) 2% Call Centre!!
Competitions (3) 0% Competitions
Damaged Goods (4) 0% Damaged Goods
Expiry Date (8) 0% Expiry Date
Feedback/Response (974) 23% Feedback/Response
Chart
 Hygiene Hygiene (3) 0%
Late/No Delivery Late/No Delivery (242) 6%
Other Other (1760) 41%
Out of Stock Out of Stock (15) 0%
Passing the Buck Passing the Buck (72) 2%
Pricing/Barcodes Pricing/Barcodes (4) 0%
Repairs/Servicing Repairs/Servicing (11) 0%
Spam Spam (40) 1%
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Please note: All Reports & Stats fall away after 12 months

 
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