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Damelin - Customer Feedback and Analysis

Shown below are the statistics for Damelin based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (1) 1%
Complaint (72) 99%
Customer Compliment Complaint
1. ZTerblanch02
2. phillips derby02
3. linama02
4. 101Customer02
5. Annerie198502
Nature of complaints (last 12 months): 72 reports - Damelin
Bad Attitude (7) 10% Bad Attitude
Billing/Accounts (15) 21% Billing/Accounts
Booking Query (1) 1% Booking Query
Breach of Contract (5) 7% Breach of Contract
Call Centre!! (1) 1% Call Centre!!
Expiry Date (1) 1% Expiry Date
Feedback/Response (17) 24% Feedback/Response
Late/No Delivery (7) 10% Late/No Delivery
Other (17) 24% Other
Chart
Passing the Buck Passing the Buck (1) 1%
Nature of complaints (last 12 months): 2757 reports - Education Industry Analysis
Bad Attitude (205) 7% Bad Attitude
Billing/Accounts (429) 16% Billing/Accounts
Booking Query (12) 0% Booking Query
Breach of Contract (114) 4% Breach of Contract
Call Centre!! (57) 2% Call Centre!!
Competitions (3) 0% Competitions
Damaged Goods (6) 0% Damaged Goods
Expiry Date (5) 0% Expiry Date
Feedback/Response (520) 19% Feedback/Response
Chart
Hygiene Hygiene (5) 0%
Late/No Delivery Late/No Delivery (221) 8%
Other Other (1107) 40%
Out of Stock Out of Stock (4) 0%
Passing the Buck Passing the Buck (42) 2%
Pricing/Barcodes Pricing/Barcodes (1) 0%
Repairs/Servicing Repairs/Servicing (9) 0%
Spam Spam (17) 1%

Please note: All Reports & Stats fall away after 12 months

 
Mon 22 December 2014
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