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Damelin - Customer Feedback and Analysis

Shown below are the statistics for Damelin based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (2) 2%
Complaint (91) 98%
Customer Compliment Complaint
1. Mthokozisis02
2. ZTerblanch02
3. seemamaharaj02
4. wellicia@1401
5. Thembisile1201
Nature of complaints (last 12 months): 91 reports - Damelin
Bad Attitude (3) 3% Bad Attitude
Billing/Accounts (17) 19% Billing/Accounts
Breach of Contract (8) 9% Breach of Contract
Call Centre!! (4) 4% Call Centre!!
Feedback/Response (16) 18% Feedback/Response
Late/No Delivery (12) 13% Late/No Delivery
Other (25) 27% Other
Out of Stock (1) 1% Out of Stock
Passing the Buck (5) 5% Passing the Buck
Chart
Nature of complaints (last 12 months): 2512 reports - Education Industry Analysis
Bad Attitude (145) 6% Bad Attitude
Billing/Accounts (379) 15% Billing/Accounts
Booking Query (9) 0% Booking Query
Breach of Contract (125) 5% Breach of Contract
Call Centre!! (62) 2% Call Centre!!
Competitions (1) 0% Competitions
Damaged Goods (7) 0% Damaged Goods
Expiry Date (8) 0% Expiry Date
Feedback/Response (488) 19% Feedback/Response
Chart
Hygiene Hygiene (4) 0%
Late/No Delivery Late/No Delivery (308) 12%
Other Other (885) 35%
Out of Stock Out of Stock (15) 1%
Passing the Buck Passing the Buck (44) 2%
Pricing/Barcodes Pricing/Barcodes (4) 0%
Repairs/Servicing Repairs/Servicing (7) 0%
Spam Spam (21) 1%

Please note: All Reports & Stats fall away after 12 months

 
Sat 06 February 2016
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