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Damelin - Customer Feedback and Analysis

Shown below are the statistics for Damelin based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (2) 3%
Complaint (77) 97%
Customer Compliment Complaint
1. duncansteenkamp02
2. 101Customer02
3. phillips derby02
4. linama02
5. mashudus01
Nature of complaints (last 12 months): 77 reports - Damelin
Bad Attitude (9) 12% Bad Attitude
Billing/Accounts (17) 22% Billing/Accounts
Booking Query (1) 1% Booking Query
Breach of Contract (5) 6% Breach of Contract
Call Centre!! (1) 1% Call Centre!!
Expiry Date (2) 3% Expiry Date
Feedback/Response (17) 22% Feedback/Response
Late/No Delivery (4) 5% Late/No Delivery
Other (20) 26% Other
Chart
Passing the Buck Passing the Buck (1) 1%
Nature of complaints (last 12 months): 3054 reports - Education Industry Analysis
Bad Attitude (201) 7% Bad Attitude
Billing/Accounts (501) 16% Billing/Accounts
Booking Query (12) 0% Booking Query
Breach of Contract (124) 4% Breach of Contract
Call Centre!! (66) 2% Call Centre!!
Competitions (4) 0% Competitions
Damaged Goods (7) 0% Damaged Goods
Expiry Date (10) 0% Expiry Date
Feedback/Response (607) 20% Feedback/Response
Chart
Hygiene Hygiene (3) 0%
Late/No Delivery Late/No Delivery (221) 7%
Other Other (1211) 40%
Out of Stock Out of Stock (4) 0%
Passing the Buck Passing the Buck (49) 2%
Pricing/Barcodes Pricing/Barcodes (1) 0%
Repairs/Servicing Repairs/Servicing (11) 0%
Spam Spam (22) 1%

Please note: All Reports & Stats fall away after 12 months

 
Tue 22 July 2014
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