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Damelin - Customer Feedback and Analysis

Shown below are the statistics for Damelin based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (1) 1%
Complaint (70) 99%
Customer Compliment Complaint
1. ZTerblanch02
2. duncansteenkamp02
3. phillips derby02
4. linama02
5. 101Customer02
Nature of complaints (last 12 months): 70 reports - Damelin
Bad Attitude (8) 11% Bad Attitude
Billing/Accounts (14) 20% Billing/Accounts
Booking Query (1) 1% Booking Query
Breach of Contract (6) 9% Breach of Contract
Call Centre!! (1) 1% Call Centre!!
Expiry Date (2) 3% Expiry Date
Feedback/Response (13) 19% Feedback/Response
Late/No Delivery (5) 7% Late/No Delivery
Other (19) 27% Other
Chart
Passing the Buck Passing the Buck (1) 1%
Nature of complaints (last 12 months): 2818 reports - Education Industry Analysis
Bad Attitude (205) 7% Bad Attitude
Billing/Accounts (420) 15% Billing/Accounts
Booking Query (11) 0% Booking Query
Breach of Contract (119) 4% Breach of Contract
Call Centre!! (60) 2% Call Centre!!
Competitions (4) 0% Competitions
Damaged Goods (7) 0% Damaged Goods
Expiry Date (7) 0% Expiry Date
Feedback/Response (553) 20% Feedback/Response
Chart
Hygiene Hygiene (5) 0%
Late/No Delivery Late/No Delivery (208) 7%
Other Other (1147) 41%
Out of Stock Out of Stock (3) 0%
Passing the Buck Passing the Buck (43) 2%
Pricing/Barcodes Pricing/Barcodes (2) 0%
Repairs/Servicing Repairs/Servicing (9) 0%
Spam Spam (15) 1%

Please note: All Reports & Stats fall away after 12 months

 
Mon 22 September 2014
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