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Damelin - Customer Feedback and Analysis

Shown below are the statistics for Damelin based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (1) 1%
Complaint (74) 99%
Customer Compliment Complaint
1. Annerie198502
2. ZTerblanch02
3. phillips derby02
4. linama02
5. 101Customer02
Nature of complaints (last 12 months): 74 reports - Damelin
Bad Attitude (8) 11% Bad Attitude
Billing/Accounts (16) 22% Billing/Accounts
Booking Query (1) 1% Booking Query
Breach of Contract (5) 7% Breach of Contract
Call Centre!! (1) 1% Call Centre!!
Expiry Date (1) 1% Expiry Date
Feedback/Response (17) 23% Feedback/Response
Late/No Delivery (6) 8% Late/No Delivery
Other (18) 24% Other
Chart
Passing the Buck Passing the Buck (1) 1%
Nature of complaints (last 12 months): 2813 reports - Education Industry Analysis
Bad Attitude (206) 7% Bad Attitude
Billing/Accounts (426) 15% Billing/Accounts
Booking Query (13) 0% Booking Query
Breach of Contract (112) 4% Breach of Contract
Call Centre!! (61) 2% Call Centre!!
Competitions (4) 0% Competitions
Damaged Goods (7) 0% Damaged Goods
Expiry Date (5) 0% Expiry Date
Feedback/Response (538) 19% Feedback/Response
Chart
Hygiene Hygiene (6) 0%
Late/No Delivery Late/No Delivery (211) 8%
Other Other (1152) 41%
Out of Stock Out of Stock (4) 0%
Passing the Buck Passing the Buck (41) 1%
Pricing/Barcodes Pricing/Barcodes (1) 0%
Repairs/Servicing Repairs/Servicing (9) 0%
Spam Spam (17) 1%

Please note: All Reports & Stats fall away after 12 months

 
Sat 01 November 2014
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