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Damelin - Customer Feedback and Analysis

Shown below are the statistics for Damelin based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (5) 6%
Complaint (82) 94%
Customer Compliment Complaint
1. louislategan8402
2. duncansteenkamp02
3. siscah102
4. 101Customer02
5. phillips derby02
Nature of complaints (last 12 months): 82 reports - Damelin
Bad Attitude (11) 13% Bad Attitude
Billing/Accounts (22) 27% Billing/Accounts
Booking Query (1) 1% Booking Query
Breach of Contract (5) 6% Breach of Contract
Expiry Date (2) 2% Expiry Date
Feedback/Response (16) 20% Feedback/Response
Late/No Delivery (4) 5% Late/No Delivery
Other (19) 23% Other
Passing the Buck (2) 2% Passing the Buck
Chart
Nature of complaints (last 12 months): 3395 reports - Education Industry Analysis
Bad Attitude (223) 7% Bad Attitude
Billing/Accounts (563) 17% Billing/Accounts
Booking Query (16) 0% Booking Query
Breach of Contract (133) 4% Breach of Contract
Call Centre!! (76) 2% Call Centre!!
Competitions (3) 0% Competitions
Damaged Goods (5) 0% Damaged Goods
Expiry Date (11) 0% Expiry Date
Feedback/Response (704) 21% Feedback/Response
Chart
Hygiene Hygiene (3) 0%
Late/No Delivery Late/No Delivery (234) 7%
Other Other (1317) 39%
Out of Stock Out of Stock (6) 0%
Passing the Buck Passing the Buck (61) 2%
Pricing/Barcodes Pricing/Barcodes (1) 0%
Repairs/Servicing Repairs/Servicing (16) 0%
Spam Spam (23) 1%

Please note: All Reports & Stats fall away after 12 months

 
Thu 24 April 2014
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