|BRANCH / AREA||Gauteng||COUNTRY||South Africa|
|TIME / DATE||14:59 Fri 7 Jun||PERSON RESPONSIBLE||Security Guard - Sell...|
|CUSTOMER||buti||View all reports by user||
Damaged my car
|INCIDENT||Tue 4 Jun|
A Fidelity Security Guard damaged my car
A Fidelity Security guard by the name of Sello Mosia closed a gate while I was driving in a complex (Midlands Estate in Midrand) to visit a friend resulting in my car getting a dent three days ago (04June2013), I asked for his supervisor and he gave a number of the person (Mr Van Wyk) who hangs up when I call. I then contacted the Fidelity Securities head office (05 June 13) and they have asked me to send them an email detailing the incident, I was then told they will investigate and get back to me, I called the lady by the name Jenine (Fidelity Security's customer relations) this morning 09:18am and she said she will get back to me when she gets back at the office. Until now I have not heard from them.
Can anybody please help
|SUPPLIER'S RESPONSE||Fidelity Security Services||Time and Date||14:55:51 | Tue 11 Jun 13|
Good Day Sir,
We herewith confirm receipt of your query and will investigate and provide feedback soonest.
Fidelity Security Services (Pty) Ltd
|UPDATED RESPONSE||Fidelity Security Services||Time and Date||15:55:33 | Thu 10 Oct 13|
We have escalated your matter to the relevant department for feedback.
|CUSTOMER'S FEEDBACK||buti||Time and Date||13:55:04 | Thu 10 Oct 13|
The last time I heard from the Fidelity gentlemen that called me, he told me he had fired and it is the responsibility of the body corporate to fix my car not Fidelity Security CO. I since waited the call from the body corporate rep since he promised to refer the matter to them.
and to answer you question no the matter was not dealt with to my satisfaction.
Relevant content (Last 5 Damaged my car Problems)
No reports have been found that match your search criteria.