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 First National Bank Conversion

SUPPLIER

First National Bank

INDUSTRY Banking
BRANCH / AREA Mokopane COUNTRY South Africa
TIME / DATE 14:13 Fri 21 Jun PERSON RESPONSIBLE sales person / fnb
CUSTOMER TROUBLES IN LIFE View all reports by user
PROBLEM

No communication betwe...

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INCIDENT Fri 21 Jun
HEADLINE

Bad Service Mokopane & not answering phones

I contacted fnb on their website asking why my mothers acc cannot be changed from smart to mzansi as she is a pensioner and have requested this at x2 previously at fnb with no avail. I received a mail with reference no 28014300 requesting my mother to take her id to fnb. She did that and sat for 2 and 1/2 hours just to be told that they cannot give her Mzansi but offered her an account for which sounded to mom (pensioner) like a R11-00 per month account. The lady was unable to communicate properly with my mother. I phoned FNB Mokopane to try and figure this out at no 015-4915852/5 as per fnb website. No answer!!! on both numbers and a few phone calls. Is there somebody out there who can please contact me to sort this out!!!
SUPPLIER'S RESPONSE First National Bank Time and Date 15:38:19 | Fri 21 Jun 13
Hello TROUBLES IN LIFE,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to Banking Channels who will contact you and provide feedback.

Your complaint reference is 301548

Kind Regards
Complaints Resolution
Tracey Sonickson
CUSTOMER'S FEEDBACK TROUBLES IN LIFE Time and Date 10:20:52 | Thu 18 Jul 13
Quite Impressed: Thank you to Wilna Smit from Mokopane Branch who went out of her way to help with mom's account even helping Product House to rectify their Website and Pricing Manuals!!!  Wilna jy's n ster en ek hoop jy kry die erkenning.  DANKIE

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