First National Bank Complaint
 SUPPLIER |
First National Bank |
 INDUSTRY |
Banking | ||
| BRANCH / AREA | Canal Walk | COUNTRY | South Africa | ||
| TIME / DATE | 13:19 Thu 20 Dec | PERSON RESPONSIBLE | |||
| CUSTOMER | Shr1k3 | View all reports by user |
 1
2
|
||
| PROBLEM | Billing / Accounts |
|
|||
| INCIDENT | Thu 20 Dec | ||||
| HEADLINE | ******* over by FNB |
||||
|
First National Bank has given me the worst service I have ever had the misfortune of dealing with. I am currently an unemployed student sitting with arrears in excess of R500 and counting. I have taken out no loans, I have not been using my account even. Earlier this year I gave into FNB's aggressive marketing, promising the best customer service and satisfaction. For the first bit, I was able to use my account to purchase Android apps and keep my money safe. I had always deposited money regularly and had a positive balance. I now sit here after having visited the Canal Walk branch to cancel my account without resolve. I wished to close my account so that my bank fees would not grow to such an amount that it would bite me in the *** later. Alas, my *** has been bitten and my account was not closed. Instead, the lovely lady REDUCED my monthly fees to R20 per month. Did I mention I am unemployed? I cannot afford to pay off my negative balance because your fees are exorbitant, nor am I earning a salary to pay off said monthly R20. I always thought your slogan was "How can I help you?", perhaps you can help me by not putting me in debt at such a young age. Thanks for nothing, FNB. |
|||||
| SUPPLIER'S RESPONSE | First National Bank | Time and Date | 14:28:41 | Thu 20 Dec 12 | ||
|
Hello Shr1k3, Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused. Your complaint was referred to Banking Channels for investigation and resolution. The complaint reference is 239333. Kind Regards Celeste Kruger |
|||||
Comments
Relevant content (Last 5 Billing / Accounts Problems)
 |
14:07:23 Wed 22 May 13
|
 |
|
 |
|
||
|
|
|
||
|
|
|
||
|
|
|
Facebook Application
