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 First National Bank Complaint


First National Bank

BRANCH / AREA Online banking COUNTRY South Africa
TIME / DATE 12:30 Thu 25 Jul PERSON RESPONSIBLE Online banking
CUSTOMER mabibo View all reports by user

Amount not cleared

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salary not cleared

I have been banking with FNB since I was a student. I have always done internet transfers to pay my workers. Early hours of this morning I had transfered a salary for one of my employees, up till now its not cleared and she banks with FNB. I am told that it takes 24 hours now for the money to reflect, something that has never happened before. I am very dissapointed. I look like a liair now to my employee. Is there a possibility that the amount can be cleared before 14:00 today
SUPPLIER'S RESPONSE First National Bank Time and Date 15:40:04 | Thu 25 Jul 13
Hello mabibo,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 315831.

Kind Regards
Complaints Resolution
Tracey Sonickson


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