Foschini Complaint
 SUPPLIER |
Foschini |
 INDUSTRY |
Retail | ||
| BRANCH / AREA | JABULANI MALL | COUNTRY | South Africa | ||
| TIME / DATE | 14:24 Wed 24 Oct | PERSON RESPONSIBLE | CASHIERS | ||
| CUSTOMER | liesbeth | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Wed 24 Oct | ||||
| HEADLINE | ANOTHER CASHIER WILL HELP YOU |
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| On Sunday the 21.10.2012 i went to Foschini Jabulani to purchase few thing, but end up not buying a thing. There where two cashiers, the one was busy with another customer, then another one was standing there doing nothing , while i was standing there she left the counter to fix her face and hair at the fitting room, still standing she come back starting talking to the busy cashier and the customer, i finally asked her to help me as i was standing there for a while, she then told me to wait for the other cashier to finish so that she can help. i was so upset when i was waiting for the busy cashier to finish when she decide to assist another customer but told me wait . Is this the kind of treatment we are going to receive from mall in township. | |||||
| SUPPLIER'S RESPONSE | Foschini | Time and Date | 12:58:27 | Thu 25 Oct 12 | ||
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Hello liesbeth, Thank you for contacting us and bringing this to our attention. We invest in the training and development of our staff and management in order for them to deliver good customer service. It is rather disappointing that you had this experience and we truly apologise for the inconvenience caused. I will pass your comments to the Customer Services department where they will be able to investigate your complaint and see to the matter as quickly as possible, and contact you accordingly. Your patience and understanding is appreciated during this process. Kind regards Jacqueline Freer TFG Customer Service Liaison Officer |
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Comments
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