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Franke - Customer Feedback and Analysis

Shown below are the statistics for Franke based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (1) 17%
Complaint (5) 83%
Customer Compliment Complaint
1. rosebud01
2. Headbanger10
3. neomo@01
4. warrenaro01
5. THE REAL TRUTH01
Customer Feedback to Supplier Responses (last 12 months): 0 reports

No data to display.

Nature of complaints (last 12 months): 5 reports - Franke
Bad Attitude (1) 20% Bad Attitude
Late/No Delivery (1) 20% Late/No Delivery
Other (0) 0% Other
Repairs/Servicing (3) 60% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 40951 reports - Retail Industry Analysis
Bad Attitude (5354) 13% Bad Attitude
Billing/Accounts (4439) 11% Billing/Accounts
Booking Query (62) 0% Booking Query
Breach of Contract (662) 2% Breach of Contract
Call Centre!! (635) 2% Call Centre!!
Competitions (60) 0% Competitions
Damaged Goods (3315) 8% Damaged Goods
Expiry Date (419) 1% Expiry Date
Feedback/Response (2312) 6% Feedback/Response
Chart
Hygiene Hygiene (457) 1%
Late/No Delivery Late/No Delivery (2919) 7%
Other Other (14931) 36%
Out of Stock Out of Stock (1138) 3%
Passing the Buck Passing the Buck (704) 2%
Pricing/Barcodes Pricing/Barcodes (1179) 3%
Repairs/Servicing Repairs/Servicing (2124) 5%
Spam Spam (241) 1%

Please note: All Reports & Stats fall away after 12 months

 
Thu 24 July 2014
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