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Franke - Customer Feedback and Analysis

Shown below are the statistics for Franke based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (1) 11%
Complaint (8) 89%
Customer Compliment Complaint
1. RayLaing01
2. marilaan01
3. rosebud01
4. Headbanger10
5. neomo@01
Customer Feedback to Supplier Responses (last 12 months): 0 reports

No data to display.

Nature of complaints (last 12 months): 8 reports - Franke
Bad Attitude (1) 13% Bad Attitude
Damaged Goods (1) 13% Damaged Goods
Feedback/Response (1) 13% Feedback/Response
Late/No Delivery (1) 13% Late/No Delivery
Other (0) 0% Other
Repairs/Servicing (4) 50% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 39893 reports - Retail Industry Analysis
Bad Attitude (5329) 13% Bad Attitude
Billing/Accounts (4262) 11% Billing/Accounts
Booking Query (59) 0% Booking Query
Breach of Contract (646) 2% Breach of Contract
Call Centre!! (606) 2% Call Centre!!
Competitions (75) 0% Competitions
Damaged Goods (3214) 8% Damaged Goods
Expiry Date (437) 1% Expiry Date
Feedback/Response (2226) 6% Feedback/Response
Chart
Hygiene Hygiene (452) 1%
Late/No Delivery Late/No Delivery (2626) 7%
Other Other (14652) 37%
Out of Stock Out of Stock (1138) 3%
Passing the Buck Passing the Buck (689) 2%
Pricing/Barcodes Pricing/Barcodes (1158) 3%
Repairs/Servicing Repairs/Servicing (2090) 5%
Spam Spam (234) 1%

Please note: All Reports & Stats fall away after 12 months

 
Thu 17 April 2014
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