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Franke - Customer Feedback and Analysis

Shown below are the statistics for Franke based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (0) 0%
Complaint (3) 100%
Customer Compliment Complaint
1. Johan7301
2. Paulm2601
3. SZERWICK01
Nature of complaints (last 12 months): 3 reports - Franke
Other (1) 33% Other
Repairs/Servicing (2) 67% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 40590 reports - Retail Industry Analysis
Bad Attitude (5405) 13% Bad Attitude
Billing/Accounts (4366) 11% Billing/Accounts
Booking Query (55) 0% Booking Query
Breach of Contract (737) 2% Breach of Contract
Call Centre!! (732) 2% Call Centre!!
Competitions (100) 0% Competitions
Damaged Goods (3378) 8% Damaged Goods
Expiry Date (447) 1% Expiry Date
Feedback/Response (2549) 6% Feedback/Response
Chart
Hygiene Hygiene (352) 1%
Late/No Delivery Late/No Delivery (3536) 9%
Other Other (13506) 33%
Out of Stock Out of Stock (1115) 3%
Passing the Buck Passing the Buck (734) 2%
Pricing/Barcodes Pricing/Barcodes (1114) 3%
Repairs/Servicing Repairs/Servicing (2164) 5%
Spam Spam (300) 1%

Please note: All Reports & Stats fall away after 12 months

 
Thu 11 February 2016
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