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Franke - Customer Feedback and Analysis

Shown below are the statistics for Franke based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (0) 0%
Complaint (5) 100%
Customer Compliment Complaint
1. Michaelswb01
2. neomo@01
3. warrenaro01
4. THE REAL TRUTH01
5. nickbronkhorst01
Customer Feedback to Supplier Responses (last 12 months): 0 reports

No data to display.

Nature of complaints (last 12 months): 5 reports - Franke
Bad Attitude (1) 20% Bad Attitude
Breach of Contract (1) 20% Breach of Contract
Other (0) 0% Other
Repairs/Servicing (3) 60% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 41291 reports - Retail Industry Analysis
Bad Attitude (5269) 13% Bad Attitude
Billing/Accounts (4406) 11% Billing/Accounts
Booking Query (64) 0% Booking Query
Breach of Contract (663) 2% Breach of Contract
Call Centre!! (642) 2% Call Centre!!
Competitions (59) 0% Competitions
Damaged Goods (3336) 8% Damaged Goods
Expiry Date (433) 1% Expiry Date
Feedback/Response (2400) 6% Feedback/Response
Chart
Hygiene Hygiene (441) 1%
Late/No Delivery Late/No Delivery (3161) 8%
Other Other (14890) 36%
Out of Stock Out of Stock (1136) 3%
Passing the Buck Passing the Buck (759) 2%
Pricing/Barcodes Pricing/Barcodes (1197) 3%
Repairs/Servicing Repairs/Servicing (2160) 5%
Spam Spam (275) 1%

Please note: All Reports & Stats fall away after 12 months

 
Mon 20 October 2014
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