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SUPPLIER

Game

INDUSTRY Retail
BRANCH / AREA VINCENT EAST LONDON COUNTRY South Africa
TIME / DATE 11:50 Wed 19 Feb PERSON RESPONSIBLE RINA TAUTE
CUSTOMER Ronelle Urbani View all reports by user
NATURE

Refund

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INCIDENT Wed 19 Feb
HEADLINE

REFUSE TO REPLACE MY LAPTOP

I BOUGHT A ACER FOR R6000.00 LAPTOP AT GAME VINCENT PARK EAST LONDON ON THE 14/12/2013 AND ON THE 16/02/14 MY LAPTOP JUST STOP WORKING IT WAS DEAD DID NOT WANT TO SWITCH ON. I TOOK IT TO GAME AND THEY HAD A LOOK AT IT AND AGREED THAT THERE IS SOMETHING WRONG, THEY REFUSED TO REPLACE IT IMMEDIATELY APPARENTLY THEY HAVE TO SEND IT AWAY FOR 7-10 DAYS TO BE ASSESS, IN THE MEAN TIME I HAVE TO SIT WITHOUT A LAPTOP. THE CONSUMER ACT SAYS: WITHIN SIX MONTHS AFTER THE DELIVERY OF ANY GOODS TO A CONSUMER, THE CONSUMER MAY RETURN THE GOODS TO THE SUPPLER, WITHOUT PENALTYAND AT THE SUPPLIER'S RISK AND EXPENSE, IF THE GOODS FAIL TO SATISFY THE ABOVEMENTIONED REQUIREMENTS AND STANDARDS, AND THE SUPLLIER MUST EITHER REPAIR OR REPLACE THE FAILED, UNSAFE OR DEFECTIVE GOODS, OR REFUND TO THE CONSUMER THE PRICE PAID BY THE CONSUMER FOR THE GOODS, AT THE OPTION OF THE CONSUMER... CLEARLY GAME DOES NOT UNDERSTAND THE CONSUMER ACT AND STILL REFUSES TO REPLACE MY 2MONTH OLD LAPTOP.

SUPPLIER'S RESPONSE Game Time and Date 12:13:27 | Wed 19 Feb 14
Hello Ronelle Urbani,

We are in receipt of your complaint with reference 03887785 and apologize for your inconvenience in this matter.

The store is well within their rights and in accordance with the CPA to send the item for an assessment. The regional Manager is currently looking into this matter and will be in contact to discuss this with you.

Regards.

Customer Service Advisor
service@game.co.za
Tel: 0861 4263 2273

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