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 Incredible Connection Complaint

SUPPLIER

Incredible Connection

INDUSTRY Retail
BRANCH / AREA Rosebank COUNTRY South Africa
TIME / DATE 08:26 Thu 16 Jan PERSON RESPONSIBLE
CUSTOMER WarrenAnthony View all reports by user
PROBLEM

Repairs / Servicing

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INCIDENT Thu 16 Jan
HEADLINE

1 Month to Repair a LENOVO Tablet

I bought a Lenovo tablet from Incredible Connections in September.
Last week (9 January) it just stopes working - no power, nothing.
I take it back to Incredible Connections who don't know what's wrong but claim it will take 15 working days to repair at Lenovo.I need the tablet...I don't get a new one of course.
On Tuesday 14 January after trying four numbers I get through to Lenovo who "investigate". Their result?
The tablet is still at Incredible Connections! And that was that.
Lousy, indifferent service from Incredile Connections and Lenovo.
They can keep their tablet - I don't want it and in the interim have bought another one - no not Lenovo!
Whenever I get told I am a "valued client" I get the feeling I'm being told to do get lost.
SUPPLIER'S RESPONSE Incredible Connection Time and Date 08:43:54 | Thu 16 Jan 14
Hello WarrenAnthony,

Your complaint has been forwarded to the Rosebank Branch Management for their attention.
Regards
Customer Care

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