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 Karebo Systems Complaint

SUPPLIER

Karebo Systems

INDUSTRY Other
BRANCH / AREA Woodmead COUNTRY South Africa
TIME / DATE 15:30 Tue 11 Jun PERSON RESPONSIBLE
CUSTOMER Mayeti View all reports by user
PROBLEM

Late / No Delivery

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INCIDENT Tue 11 Jun
HEADLINE

Still waiting

After numerous telephonic discussions with Jamie Cross, the Project Administrator/Manager, i was promised that installation should take place at my premises irrespesctive of the roll-out program. I have been in touch with Jamie for months now and nothing has happened. I do not have a reference number as such as i was merely in contact with Jamie- i am still awaiting for installation!!! I have also mentioned to Phuti Mabye that many installs were done after the deadline which he could not verify for me as this was also mentioned within the mornings 702 John Robby talk show - unacceptable!!! I have been promised a while back and have recieved no service at all...
SUPPLIER'S RESPONSE Karebo Systems Time and Date 12:23:08 | Thu 29 Aug 13
Hello Mayeti,

Dear Mr Mayet

Kindly note that "Residential Mass Roll-outs" ("RMR") of energy efficient technology in South Africa is one of a "Best Effort" service. RMR is a phenomenon unknown in most of the world. Karebo Systems (Pty) Ltd has been involved in two such rollouts thus far. We aim for 100% of our subscribers to ensure 100% customer satisfaction, however due to our contractual obligations, the nature of rollouts and the RMR variables, that was not possible. Karebo was contractually restricted by our Client to only carry out installations up until 31 March 2013 only. Therefore not all homeowners whom had registered could be serviced after that date. We have reached approximately 200 000 homes during the phase 2 rollout.

You have also been advised by our teams there will be further RMR programs launched by Eskom, please look out for Eskom's announcements in the Eskom IDM website.

Kind Regards
The Karebo Customer Care Team
CUSTOMER'S FEEDBACK Mayeti Time and Date 15:04:25 | Tue 18 Jun 13
Utterly Disgusted: I have received no response from Karebo system as yet...

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