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 kulula.com Compliment

SUPPLIER

kulula.com

INDUSTRY Air Travel
BRANCH / AREA Johannesburg COUNTRY South Africa
TIME / DATE 22:34 Mon 22 Apr PERSON RESPONSIBLE
CUSTOMER Krod View all reports by user
NATURE

Going the Extra Mile

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INCIDENT Fri 19 Apr
HEADLINE

Flight delay on MN512 handled very professonally!

Flight MN512 on 19th April, DBN to Lanseria - Big flight delays, had to divert from DBN to Lanseria to ORT and back to Lanseria due to bad weather! Terrific staff on the flight made it almost a pleasure! I am sure they were very stressed, but handled it in their stride. Thanks to the Captain and crew for getting us home and safe even in horrible conditions! Well done Kulula staff!!!!
SUPPLIER'S RESPONSE kulula.com Time and Date 14:28:50 | Tue 23 Apr 13
Hello Krod,

Thank you for taking the time to contact us.

All our staff are aware excellent customer service is one of our company's top priorities. The selection and training of our staff is of great importance so it is genuinely helpful to have your comments pinpointing an area where our strength lies. We are always striving to provide a consistently high standard of service at all times. Sometimes the crew face great challenges whilst on board and it is wonderful knowing that they are capable and trained to handle any situation in a calm and courteous manner.

As a customer focused organisation all passenger comments are analysed and used to influence future service developments. Rest assured I have escalated your kind words to the Chief Pilot and the Cabin Crew Managers . I am so pleased we made a positive impression on you and thank you for your kind words . We greatly value your support and look forward to welcoming you on board one of our flights in the near future and thank you for making Comair your choice of airlines.

Kind regards

Fazila

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