Makro Conversion
 SUPPLIER |
Makro |
 INDUSTRY |
Retail | ||
| BRANCH / AREA | Port Elizabeth | COUNTRY | South Africa | ||
| TIME / DATE | 10:43 Sat 16 Jun | PERSON RESPONSIBLE | Patio Furniture | ||
| CUSTOMER | MrLance | View all reports by user |
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 7
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| PROBLEM | Damaged Goods |
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| INCIDENT | Sat 16 Jun | ||||
| HEADLINE | Alva Patio Heater |
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| Bought a stainless steel heater which is in enclosed porch. Rusting badly!!!! Second time this same complaint is raised. Makro called but no follow through from supplier. Most annoyed at apathy of the manufacurer. | |||||
| SUPPLIER'S RESPONSE | Makro | Time and Date | 12:30:28 | Mon 2 Jul 12 | ||
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Hello MrLance, Thank you for your patience on below matter . We appreciate that this may have caused frustration and inconvenience to you and would like to offer our sincerest apologies. I believe you have been credited last week. As we strive to consistently provide our customers with products of top quality, complaints of this nature are taken seriously. We have notified all the relevant production personnel regarding this complaint to raise awareness and to prevent a recurrence of this nature. Thank you once again for taking time to raise your dissatisfaction . Please continue to give us feedback on service received in any of our stores. Regards Makrocare |
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| CUSTOMER'S FEEDBACK | MrLance | Time and Date | 18:08:26 | Thu 5 Jul 12 | ||
| Over the Moon: Makro responded quick and were very understanding. Big thumbs up!! | |||||
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