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 Mtn Complaint

SUPPLIER

Mtn

INDUSTRY Telecommunications
BRANCH / AREA Head office COUNTRY South Africa
TIME / DATE 16:13 Fri 13 Dec PERSON RESPONSIBLE Virasha Mocktar [ MTN...
CUSTOMER Seething Mad View all reports by user
PROBLEM

Billing / Accounts

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INCIDENT Fri 13 Dec
HEADLINE

9 MONTHS & BILLING STILL WRONG

Since the start of the contract in Apr 13 ...until Nov 13 - for 9 months despite approx 20 emails explaining the billing to them exactly - none of the following people
Virasha Mocktar [ MTN - Constantia Park ]...Rayleen Welman [ MTN - Constantia Park ]...'Phelire Phyllis Kumakanga [ MTNSP - Constantia Park ]' [Email Removed] Credit controller [Email Removed] Mnisi [ MTN - Innovation Centre ].....Shamiema Blouse [ MTNSP - Innovation Centre]

have been able to
1. get the monthly billing correct - despite explainigng this to them over and over and over!
2. Carry forward my unused minutes - having especially taken a package greater than my needs

Each time Virasha Mocktar then Raelenn Welman then Philere undertakes to get this resolved and t;hen the whole matter dies,
MY NEXT COMMUNICATION IS GOING TO BE TO THE NATIONAL CONSUMER COMMISSIONER AND THEN MAYBE MTN WILL WAKE UP WHEN THEY ARE REQUIRED TO PAY A R1 MILLION OR 10% OF ANNUAL TURNOVER FINE.
SUPPLIER'S RESPONSE Mtn Time and Date 10:57:57 | Thu 19 Dec 13
Hello Seething Mad,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
REQ:3053750

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