|BRANCH / AREA||VANGATE MALL||COUNTRY||South Africa|
|TIME / DATE||11:25 Wed 10 Apr||PERSON RESPONSIBLE||JUNAID,WARDA,SHAUN|
|CUSTOMER||PHudson||View all reports by user||
BAD CUSTEMOR SERVICE, ...
|INCIDENT||Tue 2 Apr|
MTN....SHOCKING AND POOR SERVICE-VANGATE MALL
|I submitted my phone on the 04th at MTN, Vangate Mall for repairs. They did not contact me I had to contact them only to find out that my phone is still in store and not sent away.they could not open my account on their system and asked me to submit my job card. the job card was delivered in the hands of Shaun and now He denies any acknowledgement of receipt of the form. the consultant that helped me was so rude and spoke to me at a very high irritable tone of voice.To top it up I am unable to get hold of some one at a MTN head office or customer care line. I have been with the company for twelve years now and this is the service I get: poor customer service, no client management skills; poor feedback systems!|
|SUPPLIER'S RESPONSE||Mtn||Time and Date||11:52:55 | Fri 12 Apr 13|
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
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