Hello

book peter | home

 Nivea Compliment

SUPPLIER

Nivea

INDUSTRY Consumables
BRANCH / AREA Cape Town COUNTRY South Africa
TIME / DATE 21:54 Sat 18 May PERSON RESPONSIBLE Noelene Feldon
CUSTOMER leroyw View all reports by user
NATURE

Excellent customer ser...

post report
 view customer feedback rating & analysis
INCIDENT Sat 18 May
HEADLINE

Excellent customer service

I purchased a Nivea product and it did not work for my skin. Logged a complaint on the Nivea website and received a response from their customer service the following day. I am happy to say that my query was handled efficiently and effectively. They replaced the product, no questions asked and also sent me a package with many other Nivea products to try out. I am amazed by the level of customer service that I have received and you now have a customer for life! Other companies can definitely learn from you!
SUPPLIER'S RESPONSE Nivea Time and Date 22:32:54 | Sat 18 May 13
Hello leroyw,

Thank you very much for your kind words. We really appreciate your loyalty to our brand and hope you will continue to remain part of the Nivea "family" for many years to come!

Best regards,
Noelene Feldon
Consumer Affairs Consultant
for Beiersdorf Consumer Products (SA)

Consumer Careline: 0860 102091 (share-call)

Comments

Relevant content (Last 5 Compliments)

Sun 20 April 2014
Copyright 2012 Hellopeter.com. All rights reserved.