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NWJ - Customer Feedback and Analysis

Shown below are the statistics for NWJ based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (13) 13%
Complaint (91) 88%
Customer Compliment Complaint
1. NWJEastrandcasio04
2. amengel11
3. lourensbadenhors11
4. willpta02
5. maitemodiba02
Nature of complaints (last 12 months): 91 reports - NWJ
Bad Attitude (11) 12% Bad Attitude
Billing/Accounts (8) 9% Billing/Accounts
Breach of Contract (2) 2% Breach of Contract
Damaged Goods (14) 15% Damaged Goods
Feedback/Response (12) 13% Feedback/Response
Late/No Delivery (4) 4% Late/No Delivery
Other (15) 16% Other
Passing the Buck (4) 4% Passing the Buck
Pricing/Barcodes (3) 3% Pricing/Barcodes
Chart
Repairs/Servicing Repairs/Servicing (18) 20%
Nature of complaints (last 12 months): 41989 reports - Retail Industry Analysis
Bad Attitude (5329) 13% Bad Attitude
Billing/Accounts (4377) 10% Billing/Accounts
Booking Query (74) 0% Booking Query
Breach of Contract (711) 2% Breach of Contract
Call Centre!! (619) 1% Call Centre!!
Competitions (78) 0% Competitions
Damaged Goods (3369) 8% Damaged Goods
Expiry Date (445) 1% Expiry Date
Feedback/Response (2578) 6% Feedback/Response
Chart
Hygiene Hygiene (366) 1%
Late/No Delivery Late/No Delivery (3466) 8%
Other Other (14994) 36%
Out of Stock Out of Stock (1171) 3%
Passing the Buck Passing the Buck (794) 2%
Pricing/Barcodes Pricing/Barcodes (1141) 3%
Repairs/Servicing Repairs/Servicing (2195) 5%
Spam Spam (282) 1%

Please note: All Reports & Stats fall away after 12 months

 
Thu 05 March 2015
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