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NWJ - Customer Feedback and Analysis

Shown below are the statistics for NWJ based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (14) 13%
Complaint (91) 87%
Customer Compliment Complaint
1. NWJEastrandcasio04
2. Simone9102
3. willpta02
4. Chris198202
5. varonique02
Customer Feedback to Supplier Responses (last 12 months): 4 reports
Chart
Over the moon Over the moon (0) 0%
Quite Impressed Quite Impressed (0) 0%
Indifferent Indifferent (0) 0%
Not Impressed Not Impressed (1) 25%
Utterly Disgusted Utterly Disgusted (3) 75%
Nature of complaints (last 12 months): 91 reports - NWJ
Bad Attitude (8) 9% Bad Attitude
Billing/Accounts (12) 13% Billing/Accounts
Breach of Contract (3) 3% Breach of Contract
Damaged Goods (17) 19% Damaged Goods
Feedback/Response (10) 11% Feedback/Response
Late/No Delivery (3) 3% Late/No Delivery
Other (15) 16% Other
Out of Stock (2) 2% Out of Stock
Passing the Buck (3) 3% Passing the Buck
Chart
Pricing/Barcodes Pricing/Barcodes (1) 1%
Repairs/Servicing Repairs/Servicing (17) 19%
Nature of complaints (last 12 months): 41023 reports - Retail Industry Analysis
Bad Attitude (5433) 13% Bad Attitude
Billing/Accounts (4240) 10% Billing/Accounts
Booking Query (56) 0% Booking Query
Breach of Contract (745) 2% Breach of Contract
Call Centre!! (638) 2% Call Centre!!
Competitions (101) 0% Competitions
Damaged Goods (3413) 8% Damaged Goods
Expiry Date (469) 1% Expiry Date
Feedback/Response (2564) 6% Feedback/Response
Chart
Hygiene Hygiene (346) 1%
Late/No Delivery Late/No Delivery (3516) 9%
Other Other (14091) 34%
Out of Stock Out of Stock (1112) 3%
Passing the Buck Passing the Buck (777) 2%
Pricing/Barcodes Pricing/Barcodes (1103) 3%
Repairs/Servicing Repairs/Servicing (2158) 5%
Spam Spam (261) 1%

Please note: All Reports & Stats fall away after 12 months

 
Thu 03 September 2015
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