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NWJ - Customer Feedback and Analysis

Shown below are the statistics for NWJ based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (13) 13%
Complaint (86) 87%
Customer Compliment Complaint
1. amengel11
2. cobusjvn02
3. lutchmann02
4. Joe85302
5. maitemodiba02
Customer Feedback to Supplier Responses (last 12 months): 12 reports
Chart
Over the moon Over the moon (0) 0%
Quite Impressed Quite Impressed (2) 17%
Indifferent Indifferent (0) 0%
Not Impressed Not Impressed (4) 33%
Utterly Disgusted Utterly Disgusted (6) 50%
Nature of complaints (last 12 months): 86 reports - NWJ
Bad Attitude (10) 12% Bad Attitude
Billing/Accounts (10) 12% Billing/Accounts
Breach of Contract (1) 1% Breach of Contract
Damaged Goods (10) 12% Damaged Goods
Feedback/Response (9) 10% Feedback/Response
Late/No Delivery (5) 6% Late/No Delivery
Other (12) 14% Other
Out of Stock (1) 1% Out of Stock
Passing the Buck (5) 6% Passing the Buck
Chart
Pricing/Barcodes Pricing/Barcodes (2) 2%
Repairs/Servicing Repairs/Servicing (20) 23%
Spam Spam (1) 1%
Nature of complaints (last 12 months): 41869 reports - Retail Industry Analysis
Bad Attitude (5336) 13% Bad Attitude
Billing/Accounts (4403) 11% Billing/Accounts
Booking Query (71) 0% Booking Query
Breach of Contract (665) 2% Breach of Contract
Call Centre!! (660) 2% Call Centre!!
Competitions (65) 0% Competitions
Damaged Goods (3430) 8% Damaged Goods
Expiry Date (434) 1% Expiry Date
Feedback/Response (2456) 6% Feedback/Response
Chart
Hygiene Hygiene (423) 1%
Late/No Delivery Late/No Delivery (3307) 8%
Other Other (15065) 36%
Out of Stock Out of Stock (1099) 3%
Passing the Buck Passing the Buck (778) 2%
Pricing/Barcodes Pricing/Barcodes (1202) 3%
Repairs/Servicing Repairs/Servicing (2179) 5%
Spam Spam (296) 1%

Please note: All Reports & Stats fall away after 12 months

 
Wed 26 November 2014
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