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NWJ - Customer Feedback and Analysis

Shown below are the statistics for NWJ based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (12) 13%
Complaint (84) 88%
Customer Compliment Complaint
1. lutchmann02
2. Joe85302
3. michelle5702
4. maitemodiba02
5. maveem02
Customer Feedback to Supplier Responses (last 12 months): 14 reports
Chart
Over the moon Over the moon (0) 0%
Quite Impressed Quite Impressed (3) 21%
Indifferent Indifferent (0) 0%
Not Impressed Not Impressed (4) 29%
Utterly Disgusted Utterly Disgusted (7) 50%
Nature of complaints (last 12 months): 84 reports - NWJ
Bad Attitude (11) 13% Bad Attitude
Billing/Accounts (9) 11% Billing/Accounts
Breach of Contract (1) 1% Breach of Contract
Damaged Goods (11) 13% Damaged Goods
Feedback/Response (10) 12% Feedback/Response
Late/No Delivery (6) 7% Late/No Delivery
Other (12) 14% Other
Out of Stock (1) 1% Out of Stock
Passing the Buck (4) 5% Passing the Buck
Chart
Pricing/Barcodes Pricing/Barcodes (2) 2%
Repairs/Servicing Repairs/Servicing (16) 19%
Spam Spam (1) 1%
Nature of complaints (last 12 months): 41305 reports - Retail Industry Analysis
Bad Attitude (5260) 13% Bad Attitude
Billing/Accounts (4408) 11% Billing/Accounts
Booking Query (65) 0% Booking Query
Breach of Contract (664) 2% Breach of Contract
Call Centre!! (640) 2% Call Centre!!
Competitions (59) 0% Competitions
Damaged Goods (3336) 8% Damaged Goods
Expiry Date (437) 1% Expiry Date
Feedback/Response (2409) 6% Feedback/Response
Chart
Hygiene Hygiene (438) 1%
Late/No Delivery Late/No Delivery (3170) 8%
Other Other (14898) 36%
Out of Stock Out of Stock (1130) 3%
Passing the Buck Passing the Buck (760) 2%
Pricing/Barcodes Pricing/Barcodes (1196) 3%
Repairs/Servicing Repairs/Servicing (2161) 5%
Spam Spam (274) 1%

Please note: All Reports & Stats fall away after 12 months

 
Wed 22 October 2014
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