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NWJ - Customer Feedback and Analysis

Shown below are the statistics for NWJ based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (14) 15%
Complaint (82) 85%
Customer Compliment Complaint
1. NWJEastrandcasio04
2. willpta02
3. Botse8711
4. varonique02
5. cobusjvn02
Customer Feedback to Supplier Responses (last 12 months): 6 reports
Chart
Over the moon Over the moon (0) 0%
Quite Impressed Quite Impressed (1) 17%
Indifferent Indifferent (0) 0%
Not Impressed Not Impressed (0) 0%
Utterly Disgusted Utterly Disgusted (5) 83%
Nature of complaints (last 12 months): 82 reports - NWJ
Bad Attitude (8) 10% Bad Attitude
Billing/Accounts (11) 13% Billing/Accounts
Breach of Contract (2) 2% Breach of Contract
Damaged Goods (15) 18% Damaged Goods
Feedback/Response (9) 11% Feedback/Response
Late/No Delivery (2) 2% Late/No Delivery
Other (16) 20% Other
Out of Stock (1) 1% Out of Stock
Passing the Buck (3) 4% Passing the Buck
Chart
Pricing/Barcodes Pricing/Barcodes (2) 2%
Repairs/Servicing Repairs/Servicing (13) 16%
Nature of complaints (last 12 months): 41524 reports - Retail Industry Analysis
Bad Attitude (5362) 13% Bad Attitude
Billing/Accounts (4274) 10% Billing/Accounts
Booking Query (65) 0% Booking Query
Breach of Contract (713) 2% Breach of Contract
Call Centre!! (642) 2% Call Centre!!
Competitions (100) 0% Competitions
Damaged Goods (3368) 8% Damaged Goods
Expiry Date (473) 1% Expiry Date
Feedback/Response (2567) 6% Feedback/Response
Chart
Hygiene Hygiene (369) 1%
Late/No Delivery Late/No Delivery (3460) 8%
Other Other (14572) 35%
Out of Stock Out of Stock (1158) 3%
Passing the Buck Passing the Buck (788) 2%
Pricing/Barcodes Pricing/Barcodes (1148) 3%
Repairs/Servicing Repairs/Servicing (2200) 5%
Spam Spam (265) 1%

Please note: All Reports & Stats fall away after 12 months

 
Mon 25 May 2015
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