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NWJ - Customer Feedback and Analysis

Shown below are the statistics for NWJ based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (14) 13%
Complaint (94) 87%
Customer Compliment Complaint
1. NWJEastrandcasio04
2. keshikab11
3. hannahansen02
4. ohsogr802
5. amengel11
Customer Feedback to Supplier Responses (last 12 months): 10 reports
Chart
Over the moon Over the moon (0) 0%
Quite Impressed Quite Impressed (1) 10%
Indifferent Indifferent (0) 0%
Not Impressed Not Impressed (3) 30%
Utterly Disgusted Utterly Disgusted (6) 60%
Nature of complaints (last 12 months): 94 reports - NWJ
Bad Attitude (10) 11% Bad Attitude
Billing/Accounts (8) 9% Billing/Accounts
Breach of Contract (1) 1% Breach of Contract
Damaged Goods (13) 14% Damaged Goods
Feedback/Response (11) 12% Feedback/Response
Late/No Delivery (5) 5% Late/No Delivery
Other (15) 16% Other
Passing the Buck (6) 6% Passing the Buck
Pricing/Barcodes (3) 3% Pricing/Barcodes
Chart
Repairs/Servicing Repairs/Servicing (22) 23%
Nature of complaints (last 12 months): 41993 reports - Retail Industry Analysis
Bad Attitude (5317) 13% Bad Attitude
Billing/Accounts (4336) 10% Billing/Accounts
Booking Query (74) 0% Booking Query
Breach of Contract (692) 2% Breach of Contract
Call Centre!! (628) 1% Call Centre!!
Competitions (73) 0% Competitions
Damaged Goods (3403) 8% Damaged Goods
Expiry Date (435) 1% Expiry Date
Feedback/Response (2560) 6% Feedback/Response
Chart
Hygiene Hygiene (387) 1%
Late/No Delivery Late/No Delivery (3555) 8%
Other Other (14993) 36%
Out of Stock Out of Stock (1160) 3%
Passing the Buck Passing the Buck (804) 2%
Pricing/Barcodes Pricing/Barcodes (1136) 3%
Repairs/Servicing Repairs/Servicing (2162) 5%
Spam Spam (278) 1%

Please note: All Reports & Stats fall away after 12 months

 
Mon 26 January 2015
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