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NWJ - Customer Feedback and Analysis

Shown below are the statistics for NWJ based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (14) 14%
Complaint (83) 86%
Customer Compliment Complaint
1. NWJEastrandcasio04
2. amengel11
3. lourensbadenhors11
4. chrisbell02
5. willpta02
Customer Feedback to Supplier Responses (last 12 months): 4 reports
Chart
Over the moon Over the moon (0) 0%
Quite Impressed Quite Impressed (0) 0%
Indifferent Indifferent (0) 0%
Not Impressed Not Impressed (1) 25%
Utterly Disgusted Utterly Disgusted (3) 75%
Nature of complaints (last 12 months): 83 reports - NWJ
Bad Attitude (8) 10% Bad Attitude
Billing/Accounts (9) 11% Billing/Accounts
Breach of Contract (2) 2% Breach of Contract
Damaged Goods (15) 18% Damaged Goods
Feedback/Response (9) 11% Feedback/Response
Late/No Delivery (2) 2% Late/No Delivery
Other (15) 18% Other
Out of Stock (2) 2% Out of Stock
Passing the Buck (3) 4% Passing the Buck
Chart
Pricing/Barcodes Pricing/Barcodes (1) 1%
Repairs/Servicing Repairs/Servicing (17) 20%
Nature of complaints (last 12 months): 41050 reports - Retail Industry Analysis
Bad Attitude (5379) 13% Bad Attitude
Billing/Accounts (4186) 10% Billing/Accounts
Booking Query (57) 0% Booking Query
Breach of Contract (744) 2% Breach of Contract
Call Centre!! (640) 2% Call Centre!!
Competitions (103) 0% Competitions
Damaged Goods (3395) 8% Damaged Goods
Expiry Date (461) 1% Expiry Date
Feedback/Response (2551) 6% Feedback/Response
Chart
Hygiene Hygiene (354) 1%
Late/No Delivery Late/No Delivery (3484) 8%
Other Other (14239) 35%
Out of Stock Out of Stock (1116) 3%
Passing the Buck Passing the Buck (787) 2%
Pricing/Barcodes Pricing/Barcodes (1134) 3%
Repairs/Servicing Repairs/Servicing (2149) 5%
Spam Spam (271) 1%

Please note: All Reports & Stats fall away after 12 months

 
Thu 30 July 2015
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