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NWJ - Customer Feedback and Analysis

Shown below are the statistics for NWJ based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (10) 10%
Complaint (93) 90%
Customer Compliment Complaint
1. Dominic_Serrao02
2. lutchmann02
3. Joe85302
4. cobusjvn02
5. maitemodiba02
Customer Feedback to Supplier Responses (last 12 months): 15 reports
Chart
Over the moon Over the moon (0) 0%
Quite Impressed Quite Impressed (3) 20%
Indifferent Indifferent (0) 0%
Not Impressed Not Impressed (4) 27%
Utterly Disgusted Utterly Disgusted (8) 53%
Nature of complaints (last 12 months): 93 reports - NWJ
Bad Attitude (11) 12% Bad Attitude
Billing/Accounts (8) 9% Billing/Accounts
Breach of Contract (1) 1% Breach of Contract
Competitions (1) 1% Competitions
Damaged Goods (13) 14% Damaged Goods
Feedback/Response (11) 12% Feedback/Response
Late/No Delivery (6) 6% Late/No Delivery
Other (16) 17% Other
Out of Stock (1) 1% Out of Stock
Chart
Passing the Buck Passing the Buck (4) 4%
Pricing/Barcodes Pricing/Barcodes (2) 2%
Repairs/Servicing Repairs/Servicing (18) 19%
Spam Spam (1) 1%
Nature of complaints (last 12 months): 41218 reports - Retail Industry Analysis
Bad Attitude (5345) 13% Bad Attitude
Billing/Accounts (4450) 11% Billing/Accounts
Booking Query (62) 0% Booking Query
Breach of Contract (662) 2% Breach of Contract
Call Centre!! (631) 2% Call Centre!!
Competitions (61) 0% Competitions
Damaged Goods (3310) 8% Damaged Goods
Expiry Date (424) 1% Expiry Date
Feedback/Response (2359) 6% Feedback/Response
Chart
Hygiene Hygiene (460) 1%
Late/No Delivery Late/No Delivery (2988) 7%
Other Other (14984) 36%
Out of Stock Out of Stock (1145) 3%
Passing the Buck Passing the Buck (743) 2%
Pricing/Barcodes Pricing/Barcodes (1212) 3%
Repairs/Servicing Repairs/Servicing (2125) 5%
Spam Spam (257) 1%

Please note: All Reports & Stats fall away after 12 months

 
Wed 27 August 2014
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