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NWJ - Customer Feedback and Analysis

Shown below are the statistics for NWJ based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (10) 9%
Complaint (96) 91%
Customer Compliment Complaint
1. lutchmann02
2. kuypersp20
3. Joe85302
4. cobusjvn02
5. michelle5702
Customer Feedback to Supplier Responses (last 12 months): 15 reports
Chart
Over the moon Over the moon (0) 0%
Quite Impressed Quite Impressed (2) 13%
Indifferent Indifferent (1) 7%
Not Impressed Not Impressed (4) 27%
Utterly Disgusted Utterly Disgusted (8) 53%
Nature of complaints (last 12 months): 96 reports - NWJ
Bad Attitude (12) 13% Bad Attitude
Billing/Accounts (8) 8% Billing/Accounts
Breach of Contract (1) 1% Breach of Contract
Competitions (1) 1% Competitions
Damaged Goods (14) 15% Damaged Goods
Feedback/Response (12) 13% Feedback/Response
Late/No Delivery (6) 6% Late/No Delivery
Other (16) 17% Other
Out of Stock (2) 2% Out of Stock
Chart
Passing the Buck Passing the Buck (3) 3%
Pricing/Barcodes Pricing/Barcodes (2) 2%
Repairs/Servicing Repairs/Servicing (18) 19%
Spam Spam (1) 1%
Nature of complaints (last 12 months): 40943 reports - Retail Industry Analysis
Bad Attitude (5354) 13% Bad Attitude
Billing/Accounts (4438) 11% Billing/Accounts
Booking Query (62) 0% Booking Query
Breach of Contract (662) 2% Breach of Contract
Call Centre!! (635) 2% Call Centre!!
Competitions (60) 0% Competitions
Damaged Goods (3315) 8% Damaged Goods
Expiry Date (419) 1% Expiry Date
Feedback/Response (2312) 6% Feedback/Response
Chart
Hygiene Hygiene (457) 1%
Late/No Delivery Late/No Delivery (2919) 7%
Other Other (14926) 36%
Out of Stock Out of Stock (1138) 3%
Passing the Buck Passing the Buck (704) 2%
Pricing/Barcodes Pricing/Barcodes (1178) 3%
Repairs/Servicing Repairs/Servicing (2123) 5%
Spam Spam (241) 1%

Please note: All Reports & Stats fall away after 12 months

 
Thu 24 July 2014
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