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NWJ - Customer Feedback and Analysis

Shown below are the statistics for NWJ based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (11) 12%
Complaint (84) 88%
Customer Compliment Complaint
1. lutchmann02
2. Joe85302
3. cobusjvn02
4. maitemodiba02
5. michelle5702
Customer Feedback to Supplier Responses (last 12 months): 12 reports
Chart
Over the moon Over the moon (0) 0%
Quite Impressed Quite Impressed (2) 17%
Indifferent Indifferent (0) 0%
Not Impressed Not Impressed (4) 33%
Utterly Disgusted Utterly Disgusted (6) 50%
Nature of complaints (last 12 months): 84 reports - NWJ
Bad Attitude (10) 12% Bad Attitude
Billing/Accounts (10) 12% Billing/Accounts
Breach of Contract (1) 1% Breach of Contract
Damaged Goods (11) 13% Damaged Goods
Feedback/Response (10) 12% Feedback/Response
Late/No Delivery (5) 6% Late/No Delivery
Other (12) 14% Other
Out of Stock (1) 1% Out of Stock
Passing the Buck (4) 5% Passing the Buck
Chart
Pricing/Barcodes Pricing/Barcodes (2) 2%
Repairs/Servicing Repairs/Servicing (17) 20%
Spam Spam (1) 1%
Nature of complaints (last 12 months): 41437 reports - Retail Industry Analysis
Bad Attitude (5279) 13% Bad Attitude
Billing/Accounts (4395) 11% Billing/Accounts
Booking Query (64) 0% Booking Query
Breach of Contract (667) 2% Breach of Contract
Call Centre!! (646) 2% Call Centre!!
Competitions (56) 0% Competitions
Damaged Goods (3361) 8% Damaged Goods
Expiry Date (438) 1% Expiry Date
Feedback/Response (2406) 6% Feedback/Response
Chart
Hygiene Hygiene (438) 1%
Late/No Delivery Late/No Delivery (3213) 8%
Other Other (14931) 36%
Out of Stock Out of Stock (1119) 3%
Passing the Buck Passing the Buck (772) 2%
Pricing/Barcodes Pricing/Barcodes (1195) 3%
Repairs/Servicing Repairs/Servicing (2169) 5%
Spam Spam (288) 1%

Please note: All Reports & Stats fall away after 12 months

 
Sat 01 November 2014
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