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NWJ - Customer Feedback and Analysis

Shown below are the statistics for NWJ based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (12) 13%
Complaint (80) 87%
Customer Compliment Complaint
1. chrisbell02
2. Simone9102
3. JaneDoe198520
4. Botse8711
5. Chris198202
Customer Feedback to Supplier Responses (last 12 months): 4 reports
Chart
Over the moon Over the moon (0) 0%
Quite Impressed Quite Impressed (1) 25%
Indifferent Indifferent (0) 0%
Not Impressed Not Impressed (1) 25%
Utterly Disgusted Utterly Disgusted (2) 50%
Nature of complaints (last 12 months): 80 reports - NWJ
Bad Attitude (7) 9% Bad Attitude
Billing/Accounts (12) 15% Billing/Accounts
Breach of Contract (3) 4% Breach of Contract
Damaged Goods (16) 20% Damaged Goods
Feedback/Response (7) 9% Feedback/Response
Late/No Delivery (3) 4% Late/No Delivery
Other (9) 11% Other
Out of Stock (2) 3% Out of Stock
Passing the Buck (4) 5% Passing the Buck
Chart
Repairs/Servicing Repairs/Servicing (16) 20%
Spam Spam (1) 1%
Nature of complaints (last 12 months): 40633 reports - Retail Industry Analysis
Bad Attitude (5409) 13% Bad Attitude
Billing/Accounts (4368) 11% Billing/Accounts
Booking Query (55) 0% Booking Query
Breach of Contract (737) 2% Breach of Contract
Call Centre!! (733) 2% Call Centre!!
Competitions (100) 0% Competitions
Damaged Goods (3379) 8% Damaged Goods
Expiry Date (448) 1% Expiry Date
Feedback/Response (2557) 6% Feedback/Response
Chart
Hygiene Hygiene (352) 1%
Late/No Delivery Late/No Delivery (3534) 9%
Other Other (13522) 33%
Out of Stock Out of Stock (1118) 3%
Passing the Buck Passing the Buck (733) 2%
Pricing/Barcodes Pricing/Barcodes (1118) 3%
Repairs/Servicing Repairs/Servicing (2171) 5%
Spam Spam (299) 1%

Please note: All Reports & Stats fall away after 12 months

 
Wed 10 February 2016
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