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NWJ - Customer Feedback and Analysis

Shown below are the statistics for NWJ based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (13) 13%
Complaint (91) 88%
Customer Compliment Complaint
1. NWJEastrandcasio04
2. amengel11
3. lourensbadenhors11
4. willpta02
5. cobusjvn02
Customer Feedback to Supplier Responses (last 12 months): 8 reports
Chart
Over the moon Over the moon (0) 0%
Quite Impressed Quite Impressed (1) 13%
Indifferent Indifferent (0) 0%
Not Impressed Not Impressed (1) 13%
Utterly Disgusted Utterly Disgusted (6) 75%
Nature of complaints (last 12 months): 91 reports - NWJ
Bad Attitude (9) 10% Bad Attitude
Billing/Accounts (11) 12% Billing/Accounts
Breach of Contract (2) 2% Breach of Contract
Damaged Goods (16) 18% Damaged Goods
Feedback/Response (11) 12% Feedback/Response
Late/No Delivery (2) 2% Late/No Delivery
Other (15) 16% Other
Passing the Buck (3) 3% Passing the Buck
Pricing/Barcodes (3) 3% Pricing/Barcodes
Chart
Repairs/Servicing Repairs/Servicing (19) 21%
Nature of complaints (last 12 months): 41867 reports - Retail Industry Analysis
Bad Attitude (5330) 13% Bad Attitude
Billing/Accounts (4374) 10% Billing/Accounts
Booking Query (71) 0% Booking Query
Breach of Contract (714) 2% Breach of Contract
Call Centre!! (626) 1% Call Centre!!
Competitions (82) 0% Competitions
Damaged Goods (3389) 8% Damaged Goods
Expiry Date (440) 1% Expiry Date
Feedback/Response (2584) 6% Feedback/Response
Chart
Hygiene Hygiene (370) 1%
Late/No Delivery Late/No Delivery (3437) 8%
Other Other (14901) 36%
Out of Stock Out of Stock (1182) 3%
Passing the Buck Passing the Buck (799) 2%
Pricing/Barcodes Pricing/Barcodes (1133) 3%
Repairs/Servicing Repairs/Servicing (2164) 5%
Spam Spam (271) 1%

Please note: All Reports & Stats fall away after 12 months

 
Fri 27 March 2015
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