Hello

book peter | home

NWJ - Customer Feedback and Analysis

Shown below are the statistics for NWJ based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (12) 13%
Complaint (84) 88%
Customer Compliment Complaint
1. maitemodiba02
2. michelle5702
3. Zulfah Sayed02
4. maveem02
5. hannahansen02
Customer Feedback to Supplier Responses (last 12 months): 14 reports
Chart
Over the moon Over the moon (0) 0%
Quite Impressed Quite Impressed (3) 21%
Indifferent Indifferent (0) 0%
Not Impressed Not Impressed (4) 29%
Utterly Disgusted Utterly Disgusted (7) 50%
Nature of complaints (last 12 months): 84 reports - NWJ
Bad Attitude (11) 13% Bad Attitude
Billing/Accounts (9) 11% Billing/Accounts
Breach of Contract (1) 1% Breach of Contract
Damaged Goods (11) 13% Damaged Goods
Feedback/Response (10) 12% Feedback/Response
Late/No Delivery (6) 7% Late/No Delivery
Other (12) 14% Other
Out of Stock (1) 1% Out of Stock
Passing the Buck (4) 5% Passing the Buck
Chart
Pricing/Barcodes Pricing/Barcodes (2) 2%
Repairs/Servicing Repairs/Servicing (16) 19%
Spam Spam (1) 1%
Nature of complaints (last 12 months): 41258 reports - Retail Industry Analysis
Bad Attitude (5265) 13% Bad Attitude
Billing/Accounts (4388) 11% Billing/Accounts
Booking Query (65) 0% Booking Query
Breach of Contract (660) 2% Breach of Contract
Call Centre!! (640) 2% Call Centre!!
Competitions (57) 0% Competitions
Damaged Goods (3340) 8% Damaged Goods
Expiry Date (428) 1% Expiry Date
Feedback/Response (2396) 6% Feedback/Response
Chart
Hygiene Hygiene (444) 1%
Late/No Delivery Late/No Delivery (3168) 8%
Other Other (14885) 36%
Out of Stock Out of Stock (1126) 3%
Passing the Buck Passing the Buck (761) 2%
Pricing/Barcodes Pricing/Barcodes (1199) 3%
Repairs/Servicing Repairs/Servicing (2156) 5%
Spam Spam (280) 1%

Please note: All Reports & Stats fall away after 12 months

 
Sun 26 October 2014
Copyright 2012 Hellopeter.com. All rights reserved.