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NWJ - Customer Feedback and Analysis

Shown below are the statistics for NWJ based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (13) 13%
Complaint (90) 87%
Customer Compliment Complaint
1. NWJEastrandcasio04
2. ohsogr802
3. amengel11
4. lourensbadenhors11
5. willpta02
Customer Feedback to Supplier Responses (last 12 months): 7 reports
Chart
Over the moon Over the moon (0) 0%
Quite Impressed Quite Impressed (1) 14%
Indifferent Indifferent (0) 0%
Not Impressed Not Impressed (1) 14%
Utterly Disgusted Utterly Disgusted (5) 71%
Nature of complaints (last 12 months): 90 reports - NWJ
Bad Attitude (8) 9% Bad Attitude
Billing/Accounts (10) 11% Billing/Accounts
Breach of Contract (2) 2% Breach of Contract
Damaged Goods (16) 18% Damaged Goods
Feedback/Response (14) 16% Feedback/Response
Late/No Delivery (3) 3% Late/No Delivery
Other (17) 19% Other
Out of Stock (1) 1% Out of Stock
Passing the Buck (3) 3% Passing the Buck
Chart
Pricing/Barcodes Pricing/Barcodes (2) 2%
Repairs/Servicing Repairs/Servicing (14) 16%
Nature of complaints (last 12 months): 41587 reports - Retail Industry Analysis
Bad Attitude (5314) 13% Bad Attitude
Billing/Accounts (4300) 10% Billing/Accounts
Booking Query (65) 0% Booking Query
Breach of Contract (722) 2% Breach of Contract
Call Centre!! (640) 2% Call Centre!!
Competitions (88) 0% Competitions
Damaged Goods (3362) 8% Damaged Goods
Expiry Date (452) 1% Expiry Date
Feedback/Response (2564) 6% Feedback/Response
Chart
Hygiene Hygiene (358) 1%
Late/No Delivery Late/No Delivery (3464) 8%
Other Other (14697) 35%
Out of Stock Out of Stock (1169) 3%
Passing the Buck Passing the Buck (811) 2%
Pricing/Barcodes Pricing/Barcodes (1142) 3%
Repairs/Servicing Repairs/Servicing (2176) 5%
Spam Spam (263) 1%

Please note: All Reports & Stats fall away after 12 months

 
Sun 26 April 2015
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