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NWJ - Customer Feedback and Analysis

Shown below are the statistics for NWJ based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (11) 10%
Complaint (95) 90%
Customer Compliment Complaint
1. Dominic_Serrao02
2. lutchmann02
3. Joe85302
4. kuypersp20
5. michelle5702
Customer Feedback to Supplier Responses (last 12 months): 15 reports
Chart
Over the moon Over the moon (0) 0%
Quite Impressed Quite Impressed (2) 13%
Indifferent Indifferent (1) 7%
Not Impressed Not Impressed (4) 27%
Utterly Disgusted Utterly Disgusted (8) 53%
Nature of complaints (last 12 months): 95 reports - NWJ
Bad Attitude (12) 13% Bad Attitude
Billing/Accounts (8) 8% Billing/Accounts
Breach of Contract (1) 1% Breach of Contract
Competitions (1) 1% Competitions
Damaged Goods (14) 15% Damaged Goods
Feedback/Response (12) 13% Feedback/Response
Late/No Delivery (6) 6% Late/No Delivery
Other (16) 17% Other
Out of Stock (1) 1% Out of Stock
Chart
Passing the Buck Passing the Buck (3) 3%
Pricing/Barcodes Pricing/Barcodes (2) 2%
Repairs/Servicing Repairs/Servicing (18) 19%
Spam Spam (1) 1%
Nature of complaints (last 12 months): 41078 reports - Retail Industry Analysis
Bad Attitude (5385) 13% Bad Attitude
Billing/Accounts (4456) 11% Billing/Accounts
Booking Query (65) 0% Booking Query
Breach of Contract (664) 2% Breach of Contract
Call Centre!! (642) 2% Call Centre!!
Competitions (59) 0% Competitions
Damaged Goods (3312) 8% Damaged Goods
Expiry Date (425) 1% Expiry Date
Feedback/Response (2326) 6% Feedback/Response
Chart
Hygiene Hygiene (454) 1%
Late/No Delivery Late/No Delivery (2936) 7%
Other Other (14957) 36%
Out of Stock Out of Stock (1133) 3%
Passing the Buck Passing the Buck (708) 2%
Pricing/Barcodes Pricing/Barcodes (1178) 3%
Repairs/Servicing Repairs/Servicing (2130) 5%
Spam Spam (248) 1%

Please note: All Reports & Stats fall away after 12 months

 
Wed 30 July 2014
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