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NWJ - Customer Feedback and Analysis

Shown below are the statistics for NWJ based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (10) 10%
Complaint (87) 90%
Customer Compliment Complaint
1. lutchmann02
2. Joe85302
3. cobusjvn02
4. michelle5702
5. maitemodiba02
Customer Feedback to Supplier Responses (last 12 months): 14 reports
Chart
Over the moon Over the moon (0) 0%
Quite Impressed Quite Impressed (3) 21%
Indifferent Indifferent (0) 0%
Not Impressed Not Impressed (4) 29%
Utterly Disgusted Utterly Disgusted (7) 50%
Nature of complaints (last 12 months): 87 reports - NWJ
Bad Attitude (11) 13% Bad Attitude
Billing/Accounts (8) 9% Billing/Accounts
Breach of Contract (1) 1% Breach of Contract
Competitions (1) 1% Competitions
Damaged Goods (12) 14% Damaged Goods
Feedback/Response (9) 10% Feedback/Response
Late/No Delivery (7) 8% Late/No Delivery
Other (13) 15% Other
Out of Stock (1) 1% Out of Stock
Chart
Passing the Buck Passing the Buck (4) 5%
Pricing/Barcodes Pricing/Barcodes (2) 2%
Repairs/Servicing Repairs/Servicing (17) 20%
Spam Spam (1) 1%
Nature of complaints (last 12 months): 41184 reports - Retail Industry Analysis
Bad Attitude (5311) 13% Bad Attitude
Billing/Accounts (4435) 11% Billing/Accounts
Booking Query (63) 0% Booking Query
Breach of Contract (654) 2% Breach of Contract
Call Centre!! (633) 2% Call Centre!!
Competitions (60) 0% Competitions
Damaged Goods (3326) 8% Damaged Goods
Expiry Date (426) 1% Expiry Date
Feedback/Response (2367) 6% Feedback/Response
Chart
Hygiene Hygiene (453) 1%
Late/No Delivery Late/No Delivery (3053) 7%
Other Other (14907) 36%
Out of Stock Out of Stock (1139) 3%
Passing the Buck Passing the Buck (753) 2%
Pricing/Barcodes Pricing/Barcodes (1186) 3%
Repairs/Servicing Repairs/Servicing (2145) 5%
Spam Spam (273) 1%

Please note: All Reports & Stats fall away after 12 months

 
Sat 20 September 2014
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