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NWJ - Customer Feedback and Analysis

Shown below are the statistics for NWJ based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (13) 13%
Complaint (89) 87%
Customer Compliment Complaint
1. NWJEastrandcasio03
2. maitemodiba02
3. michelle5702
4. maveem02
5. cobusjvn02
Customer Feedback to Supplier Responses (last 12 months): 12 reports
Chart
Over the moon Over the moon (0) 0%
Quite Impressed Quite Impressed (2) 17%
Indifferent Indifferent (0) 0%
Not Impressed Not Impressed (3) 25%
Utterly Disgusted Utterly Disgusted (7) 58%
Nature of complaints (last 12 months): 89 reports - NWJ
Bad Attitude (9) 10% Bad Attitude
Billing/Accounts (9) 10% Billing/Accounts
Breach of Contract (1) 1% Breach of Contract
Damaged Goods (12) 13% Damaged Goods
Feedback/Response (10) 11% Feedback/Response
Late/No Delivery (5) 6% Late/No Delivery
Other (14) 16% Other
Out of Stock (1) 1% Out of Stock
Passing the Buck (6) 7% Passing the Buck
Chart
Pricing/Barcodes Pricing/Barcodes (2) 2%
Repairs/Servicing Repairs/Servicing (20) 22%
Nature of complaints (last 12 months): 42109 reports - Retail Industry Analysis
Bad Attitude (5319) 13% Bad Attitude
Billing/Accounts (4390) 10% Billing/Accounts
Booking Query (70) 0% Booking Query
Breach of Contract (691) 2% Breach of Contract
Call Centre!! (648) 2% Call Centre!!
Competitions (72) 0% Competitions
Damaged Goods (3395) 8% Damaged Goods
Expiry Date (438) 1% Expiry Date
Feedback/Response (2538) 6% Feedback/Response
Chart
Hygiene Hygiene (422) 1%
Late/No Delivery Late/No Delivery (3491) 8%
Other Other (15072) 36%
Out of Stock Out of Stock (1150) 3%
Passing the Buck Passing the Buck (784) 2%
Pricing/Barcodes Pricing/Barcodes (1166) 3%
Repairs/Servicing Repairs/Servicing (2181) 5%
Spam Spam (282) 1%

Please note: All Reports & Stats fall away after 12 months

 
Fri 19 December 2014
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