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NWJ - Customer Feedback and Analysis

Shown below are the statistics for NWJ based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (13) 13%
Complaint (89) 87%
Customer Compliment Complaint
1. Dominic_Serrao02
2. gt20911
3. lutchmann02
4. Joe85302
5. kuypersp20
Customer Feedback to Supplier Responses (last 12 months): 14 reports
Chart
Over the moon Over the moon (0) 0%
Quite Impressed Quite Impressed (2) 14%
Indifferent Indifferent (2) 14%
Not Impressed Not Impressed (4) 29%
Utterly Disgusted Utterly Disgusted (6) 43%
Nature of complaints (last 12 months): 89 reports - NWJ
Bad Attitude (11) 12% Bad Attitude
Billing/Accounts (5) 6% Billing/Accounts
Competitions (1) 1% Competitions
Damaged Goods (13) 15% Damaged Goods
Feedback/Response (9) 10% Feedback/Response
Late/No Delivery (6) 7% Late/No Delivery
Other (15) 17% Other
Out of Stock (2) 2% Out of Stock
Passing the Buck (4) 4% Passing the Buck
Chart
Pricing/Barcodes Pricing/Barcodes (1) 1%
Repairs/Servicing Repairs/Servicing (21) 24%
Spam Spam (1) 1%
Nature of complaints (last 12 months): 39643 reports - Retail Industry Analysis
Bad Attitude (5318) 13% Bad Attitude
Billing/Accounts (4248) 11% Billing/Accounts
Booking Query (59) 0% Booking Query
Breach of Contract (642) 2% Breach of Contract
Call Centre!! (599) 2% Call Centre!!
Competitions (74) 0% Competitions
Damaged Goods (3203) 8% Damaged Goods
Expiry Date (424) 1% Expiry Date
Feedback/Response (2196) 6% Feedback/Response
Chart
Hygiene Hygiene (453) 1%
Late/No Delivery Late/No Delivery (2597) 7%
Other Other (14554) 37%
Out of Stock Out of Stock (1136) 3%
Passing the Buck Passing the Buck (686) 2%
Pricing/Barcodes Pricing/Barcodes (1150) 3%
Repairs/Servicing Repairs/Servicing (2071) 5%
Spam Spam (233) 1%

Please note: All Reports & Stats fall away after 12 months

 
Thu 24 April 2014
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