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Rage Shoes & Clothing - Customer Feedback and Analysis

Shown below are the statistics for Rage Shoes & Clothing based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (5) 6%
Complaint (84) 94%
Customer Compliment Complaint
1. Cleo802
2. tmavusot02
3. khetsiwem02
4. gopelong02
5. mashicilab01
Nature of complaints (last 12 months): 84 reports - Rage Shoes & Clothing
Bad Attitude (21) 25% Bad Attitude
Billing/Accounts (6) 7% Billing/Accounts
Call Centre!! (1) 1% Call Centre!!
Damaged Goods (14) 17% Damaged Goods
Feedback/Response (3) 4% Feedback/Response
Hygiene (1) 1% Hygiene
Late/No Delivery (1) 1% Late/No Delivery
Other (28) 33% Other
Out of Stock (3) 4% Out of Stock
Chart
Passing the Buck Passing the Buck (2) 2%
Pricing/Barcodes Pricing/Barcodes (2) 2%
Repairs/Servicing Repairs/Servicing (2) 2%
Nature of complaints (last 12 months): 42064 reports - Retail Industry Analysis
Bad Attitude (5303) 13% Bad Attitude
Billing/Accounts (4360) 10% Billing/Accounts
Booking Query (72) 0% Booking Query
Breach of Contract (700) 2% Breach of Contract
Call Centre!! (626) 1% Call Centre!!
Competitions (73) 0% Competitions
Damaged Goods (3399) 8% Damaged Goods
Expiry Date (437) 1% Expiry Date
Feedback/Response (2566) 6% Feedback/Response
Chart
Hygiene Hygiene (385) 1%
Late/No Delivery Late/No Delivery (3566) 8%
Other Other (15025) 36%
Out of Stock Out of Stock (1169) 3%
Passing the Buck Passing the Buck (803) 2%
Pricing/Barcodes Pricing/Barcodes (1136) 3%
Repairs/Servicing Repairs/Servicing (2168) 5%
Spam Spam (276) 1%

Please note: All Reports & Stats fall away after 12 months

 
Thu 29 January 2015
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