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Rage Shoes & Clothing - Customer Feedback and Analysis

Shown below are the statistics for Rage Shoes & Clothing based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (3) 3%
Complaint (88) 97%
Customer Compliment Complaint
1. Cleo802
2. gopelong02
3. Phakoe01
4. sonethieldon01
5. Kitty@10101
Nature of complaints (last 12 months): 88 reports - Rage Shoes & Clothing
Bad Attitude (23) 26% Bad Attitude
Billing/Accounts (9) 10% Billing/Accounts
Call Centre!! (1) 1% Call Centre!!
Damaged Goods (17) 19% Damaged Goods
Feedback/Response (1) 1% Feedback/Response
Hygiene (1) 1% Hygiene
Late/No Delivery (1) 1% Late/No Delivery
Other (30) 34% Other
Out of Stock (3) 3% Out of Stock
Chart
Passing the Buck Passing the Buck (1) 1%
Repairs/Servicing Repairs/Servicing (1) 1%
Nature of complaints (last 12 months): 41684 reports - Retail Industry Analysis
Bad Attitude (5303) 13% Bad Attitude
Billing/Accounts (4409) 11% Billing/Accounts
Booking Query (68) 0% Booking Query
Breach of Contract (662) 2% Breach of Contract
Call Centre!! (658) 2% Call Centre!!
Competitions (62) 0% Competitions
Damaged Goods (3385) 8% Damaged Goods
Expiry Date (429) 1% Expiry Date
Feedback/Response (2435) 6% Feedback/Response
Chart
Hygiene Hygiene (421) 1%
Late/No Delivery Late/No Delivery (3289) 8%
Other Other (15005) 36%
Out of Stock Out of Stock (1109) 3%
Passing the Buck Passing the Buck (774) 2%
Pricing/Barcodes Pricing/Barcodes (1206) 3%
Repairs/Servicing Repairs/Servicing (2175) 5%
Spam Spam (294) 1%

Please note: All Reports & Stats fall away after 12 months

 
Fri 21 November 2014
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