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Rage Shoes & Clothing - Customer Feedback and Analysis

Shown below are the statistics for Rage Shoes & Clothing based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (4) 5%
Complaint (81) 95%
Customer Compliment Complaint
1. tmavusot02
2. khetsiwem02
3. Linda Vass02
4. khethiwe2201
5. MissFabGP01
Nature of complaints (last 12 months): 81 reports - Rage Shoes & Clothing
Bad Attitude (17) 21% Bad Attitude
Billing/Accounts (12) 15% Billing/Accounts
Call Centre!! (1) 1% Call Centre!!
Damaged Goods (15) 19% Damaged Goods
Feedback/Response (6) 7% Feedback/Response
Hygiene (1) 1% Hygiene
Late/No Delivery (1) 1% Late/No Delivery
Other (20) 25% Other
Out of Stock (3) 4% Out of Stock
Chart
Passing the Buck Passing the Buck (1) 1%
Pricing/Barcodes Pricing/Barcodes (2) 2%
Repairs/Servicing Repairs/Servicing (2) 2%
Nature of complaints (last 12 months): 41101 reports - Retail Industry Analysis
Bad Attitude (5403) 13% Bad Attitude
Billing/Accounts (4195) 10% Billing/Accounts
Booking Query (59) 0% Booking Query
Breach of Contract (747) 2% Breach of Contract
Call Centre!! (642) 2% Call Centre!!
Competitions (103) 0% Competitions
Damaged Goods (3397) 8% Damaged Goods
Expiry Date (462) 1% Expiry Date
Feedback/Response (2551) 6% Feedback/Response
Chart
Hygiene Hygiene (353) 1%
Late/No Delivery Late/No Delivery (3501) 9%
Other Other (14229) 35%
Out of Stock Out of Stock (1115) 3%
Passing the Buck Passing the Buck (792) 2%
Pricing/Barcodes Pricing/Barcodes (1131) 3%
Repairs/Servicing Repairs/Servicing (2153) 5%
Spam Spam (268) 1%

Please note: All Reports & Stats fall away after 12 months

 
Wed 05 August 2015
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