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Rage Shoes & Clothing - Customer Feedback and Analysis

Shown below are the statistics for Rage Shoes & Clothing based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (3) 4%
Complaint (76) 96%
Customer Compliment Complaint
1. tmavusot02
2. Linda Vass02
3. khetsiwem02
4. direlle01
5. Habalelwi01
Nature of complaints (last 12 months): 76 reports - Rage Shoes & Clothing
Bad Attitude (18) 24% Bad Attitude
Billing/Accounts (7) 9% Billing/Accounts
Call Centre!! (1) 1% Call Centre!!
Damaged Goods (15) 20% Damaged Goods
Feedback/Response (5) 7% Feedback/Response
Hygiene (1) 1% Hygiene
Late/No Delivery (1) 1% Late/No Delivery
Other (20) 26% Other
Out of Stock (3) 4% Out of Stock
Chart
Passing the Buck Passing the Buck (1) 1%
Pricing/Barcodes Pricing/Barcodes (2) 3%
Repairs/Servicing Repairs/Servicing (2) 3%
Nature of complaints (last 12 months): 41674 reports - Retail Industry Analysis
Bad Attitude (5388) 13% Bad Attitude
Billing/Accounts (4303) 10% Billing/Accounts
Booking Query (65) 0% Booking Query
Breach of Contract (715) 2% Breach of Contract
Call Centre!! (643) 2% Call Centre!!
Competitions (102) 0% Competitions
Damaged Goods (3385) 8% Damaged Goods
Expiry Date (472) 1% Expiry Date
Feedback/Response (2574) 6% Feedback/Response
Chart
Hygiene Hygiene (371) 1%
Late/No Delivery Late/No Delivery (3472) 8%
Other Other (14613) 35%
Out of Stock Out of Stock (1162) 3%
Passing the Buck Passing the Buck (785) 2%
Pricing/Barcodes Pricing/Barcodes (1153) 3%
Repairs/Servicing Repairs/Servicing (2208) 5%
Spam Spam (263) 1%

Please note: All Reports & Stats fall away after 12 months

 
Fri 29 May 2015
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