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Rage Shoes & Clothing - Customer Feedback and Analysis

Shown below are the statistics for Rage Shoes & Clothing based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (4) 5%
Complaint (71) 95%
Customer Compliment Complaint
1. shoni202
2. tmavusot02
3. khetsiwem02
4. Linda Vass02
5. Jsletoka01
Nature of complaints (last 12 months): 71 reports - Rage Shoes & Clothing
Bad Attitude (17) 24% Bad Attitude
Billing/Accounts (9) 13% Billing/Accounts
Damaged Goods (16) 23% Damaged Goods
Feedback/Response (5) 7% Feedback/Response
Late/No Delivery (1) 1% Late/No Delivery
Other (16) 23% Other
Out of Stock (2) 3% Out of Stock
Passing the Buck (1) 1% Passing the Buck
Pricing/Barcodes (2) 3% Pricing/Barcodes
Chart
Repairs/Servicing Repairs/Servicing (2) 3%
Nature of complaints (last 12 months): 41120 reports - Retail Industry Analysis
Bad Attitude (5450) 13% Bad Attitude
Billing/Accounts (4249) 10% Billing/Accounts
Booking Query (56) 0% Booking Query
Breach of Contract (747) 2% Breach of Contract
Call Centre!! (639) 2% Call Centre!!
Competitions (101) 0% Competitions
Damaged Goods (3419) 8% Damaged Goods
Expiry Date (469) 1% Expiry Date
Feedback/Response (2567) 6% Feedback/Response
Chart
Hygiene Hygiene (346) 1%
Late/No Delivery Late/No Delivery (3524) 9%
Other Other (14130) 34%
Out of Stock Out of Stock (1115) 3%
Passing the Buck Passing the Buck (778) 2%
Pricing/Barcodes Pricing/Barcodes (1106) 3%
Repairs/Servicing Repairs/Servicing (2163) 5%
Spam Spam (261) 1%

Please note: All Reports & Stats fall away after 12 months

 
Thu 03 September 2015
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