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Rage Shoes & Clothing - Customer Feedback and Analysis

Shown below are the statistics for Rage Shoes & Clothing based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (4) 5%
Complaint (78) 95%
Customer Compliment Complaint
1. tmavusot02
2. Linda Vass02
3. gopelong02
4. khetsiwem02
5. Vani270701
Nature of complaints (last 12 months): 78 reports - Rage Shoes & Clothing
Bad Attitude (21) 27% Bad Attitude
Billing/Accounts (5) 6% Billing/Accounts
Call Centre!! (1) 1% Call Centre!!
Damaged Goods (12) 15% Damaged Goods
Feedback/Response (4) 5% Feedback/Response
Hygiene (1) 1% Hygiene
Other (25) 32% Other
Out of Stock (3) 4% Out of Stock
Passing the Buck (2) 3% Passing the Buck
Chart
Pricing/Barcodes Pricing/Barcodes (2) 3%
Repairs/Servicing Repairs/Servicing (2) 3%
Nature of complaints (last 12 months): 41997 reports - Retail Industry Analysis
Bad Attitude (5341) 13% Bad Attitude
Billing/Accounts (4375) 10% Billing/Accounts
Booking Query (72) 0% Booking Query
Breach of Contract (710) 2% Breach of Contract
Call Centre!! (621) 1% Call Centre!!
Competitions (78) 0% Competitions
Damaged Goods (3363) 8% Damaged Goods
Expiry Date (444) 1% Expiry Date
Feedback/Response (2579) 6% Feedback/Response
Chart
Hygiene Hygiene (372) 1%
Late/No Delivery Late/No Delivery (3467) 8%
Other Other (14996) 36%
Out of Stock Out of Stock (1168) 3%
Passing the Buck Passing the Buck (793) 2%
Pricing/Barcodes Pricing/Barcodes (1139) 3%
Repairs/Servicing Repairs/Servicing (2198) 5%
Spam Spam (281) 1%

Please note: All Reports & Stats fall away after 12 months

 
Mon 02 March 2015
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