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Rage Shoes & Clothing - Customer Feedback and Analysis

Shown below are the statistics for Rage Shoes & Clothing based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (4) 5%
Complaint (75) 95%
Customer Compliment Complaint
1. tmavusot02
2. khetsiwem02
3. Linda Vass02
4. renerous01
5. Xoli Zwane2107701
Nature of complaints (last 12 months): 75 reports - Rage Shoes & Clothing
Bad Attitude (19) 25% Bad Attitude
Billing/Accounts (5) 7% Billing/Accounts
Call Centre!! (1) 1% Call Centre!!
Damaged Goods (13) 17% Damaged Goods
Feedback/Response (4) 5% Feedback/Response
Hygiene (1) 1% Hygiene
Late/No Delivery (1) 1% Late/No Delivery
Other (23) 31% Other
Out of Stock (3) 4% Out of Stock
Chart
Passing the Buck Passing the Buck (1) 1%
Pricing/Barcodes Pricing/Barcodes (2) 3%
Repairs/Servicing Repairs/Servicing (2) 3%
Nature of complaints (last 12 months): 41799 reports - Retail Industry Analysis
Bad Attitude (5311) 13% Bad Attitude
Billing/Accounts (4354) 10% Billing/Accounts
Booking Query (72) 0% Booking Query
Breach of Contract (718) 2% Breach of Contract
Call Centre!! (633) 2% Call Centre!!
Competitions (82) 0% Competitions
Damaged Goods (3377) 8% Damaged Goods
Expiry Date (440) 1% Expiry Date
Feedback/Response (2575) 6% Feedback/Response
Chart
Hygiene Hygiene (367) 1%
Late/No Delivery Late/No Delivery (3437) 8%
Other Other (14874) 36%
Out of Stock Out of Stock (1178) 3%
Passing the Buck Passing the Buck (797) 2%
Pricing/Barcodes Pricing/Barcodes (1140) 3%
Repairs/Servicing Repairs/Servicing (2171) 5%
Spam Spam (273) 1%

Please note: All Reports & Stats fall away after 12 months

 
Wed 01 April 2015
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