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Rage Shoes & Clothing - Customer Feedback and Analysis

Shown below are the statistics for Rage Shoes & Clothing based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (4) 4%
Complaint (87) 96%
Customer Compliment Complaint
1. gopelong02
2. Cleo802
3. Mphonik10
4. Siphumelele@2401
5. Sibz201401
Nature of complaints (last 12 months): 87 reports - Rage Shoes & Clothing
Bad Attitude (21) 24% Bad Attitude
Billing/Accounts (7) 8% Billing/Accounts
Call Centre!! (1) 1% Call Centre!!
Damaged Goods (15) 17% Damaged Goods
Feedback/Response (2) 2% Feedback/Response
Hygiene (1) 1% Hygiene
Late/No Delivery (1) 1% Late/No Delivery
Other (29) 33% Other
Out of Stock (4) 5% Out of Stock
Chart
Passing the Buck Passing the Buck (2) 2%
Pricing/Barcodes Pricing/Barcodes (2) 2%
Repairs/Servicing Repairs/Servicing (2) 2%
Nature of complaints (last 12 months): 42119 reports - Retail Industry Analysis
Bad Attitude (5336) 13% Bad Attitude
Billing/Accounts (4377) 10% Billing/Accounts
Booking Query (68) 0% Booking Query
Breach of Contract (689) 2% Breach of Contract
Call Centre!! (646) 2% Call Centre!!
Competitions (73) 0% Competitions
Damaged Goods (3401) 8% Damaged Goods
Expiry Date (437) 1% Expiry Date
Feedback/Response (2527) 6% Feedback/Response
Chart
Hygiene Hygiene (422) 1%
Late/No Delivery Late/No Delivery (3498) 8%
Other Other (15062) 36%
Out of Stock Out of Stock (1153) 3%
Passing the Buck Passing the Buck (793) 2%
Pricing/Barcodes Pricing/Barcodes (1169) 3%
Repairs/Servicing Repairs/Servicing (2186) 5%
Spam Spam (282) 1%

Please note: All Reports & Stats fall away after 12 months

 
Mon 22 December 2014
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