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 Samsung South Africa Complaint

SUPPLIER

Samsung South Africa

INDUSTRY Electronics
BRANCH / AREA EAST RAND MALL COUNTRY South Africa
TIME / DATE 08:39 Mon 9 Sep PERSON RESPONSIBLE VODACOM
CUSTOMER louwrens#1230 View all reports by user
PROBLEM

CELL PHONE

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INCIDENT Thu 5 Sep
HEADLINE

CELLPHONE FREEZE

Hi upgraded in March 2013 At Vodacom shop in East Rand mall, the sales person that help us was very keen to help us after telling us this is a very good phone we took his advice and took the following phone( Samsung Galaxy Ace Advance GT-S6800 ) to my dispute it is a big mistake this phone is a piece of rubbish, since i have this phone it's battery only keeps 6-7 hours then i must recharge and every time it freezers I must reboot and when I want to make a call or receive calls I cant because it freezers and once more needs to be rebooted.I have taken it to the Vodacom shop where I got it ,they sent it in for repairs after 6 weeks i got the phone back and it still does the same. Please give me some advice or I will go to the press and tell them what a load of rubbish this phone is. Thanks Louwrens
SUPPLIER'S RESPONSE Samsung South Africa Time and Date 16:58:54 | Mon 9 Sep 13
Hello louwrens#1230,

We acknowledge your complaint. A consultant will contact you.

Regards
Samsung South Africa

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