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 Sanral Complaint

SUPPLIER

Sanral

INDUSTRY Other
BRANCH / AREA JHB COUNTRY South Africa
TIME / DATE 09:37 Wed 22 Jan PERSON RESPONSIBLE
CUSTOMER servicet View all reports by user
PROBLEM

Billing / Accounts

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INCIDENT Wed 22 Jan
HEADLINE

Fix my account so I can log-in into my account

When I log into my VPC account 10032055996 it logs-in but the system automatically logs into another account 10029674677. I have tried calling the call centre but they don't know how to fix and say it can happen, well it does, every time!!. I log in with the one account details but it automatically logsin into the second account, my vehicle is not linked to this account at all so I cannot pay. The first account is my vehicle registered in my name, the second account is my wifes vehicle registered in her name. We have one email address so the same email address was used when applying for pin in VPC.
Either link the two accounts and have both vehicles in the same account or fix the system so I can access my account.
SUPPLIER'S RESPONSE Sanral Time and Date 14:28:13 | Wed 22 Jan 14
Hello servicet,

Thank you for your query. It is receiving attention, SANRAL will revert with a response.
UPDATED RESPONSE Sanral Time and Date 14:43:30 | Thu 27 Feb 14
Hello servicet,

This query has been attended to and resolved.
CUSTOMER'S FEEDBACK servicet Time and Date 19:32:32 | Tue 4 Feb 14
Utterly Disgusted: No response other than the above automatic response, useless ******* who create a system to steam from you!!!!!!

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