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 Sanral Complaint

SUPPLIER

Sanral

INDUSTRY Other
BRANCH / AREA website COUNTRY South Africa
TIME / DATE 18:20 Thu 5 Dec PERSON RESPONSIBLE
CUSTOMER pjventer View all reports by user
PROBLEM

Website login

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INCIDENT Thu 5 Dec
HEADLINE

Sanral website bombs out

When I try to login to my e-toll account the website just returns me to the login page again, or in the rare event that I can access my account, it kicks me back to the login page again when I try to update my vehicle information. When I use their page to lodge a complaint, it even gives an error after I send the form. This has been going on for a while.

Their website is very poorly designed and unstable from a user point of view. How do they expect us to pay our accounts if we cannot even access our accounts?

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