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 Spur Steak Ranches Complaint

SUPPLIER

Spur Steak Ranches

INDUSTRY Restaurant
BRANCH / AREA Vanderbijlpark COUNTRY South Africa
TIME / DATE 16:27 Sun 12 May PERSON RESPONSIBLE
CUSTOMER dirkn View all reports by user
PROBLEM

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INCIDENT Sun 12 May
HEADLINE

Do not buy at Spur Vanderbijlpark

On Friday 10/05/2013 we decided to go out to dinner at our local Spur in Vanderbijlpark. We have heard rumours before that this Spur's portions are very small and we have even heard from family that portions of meat/chicken are being cut in halve. We experienced this for ourselves, our portions were very small and we could see that a portion of our crumbed chicken has been cut off. When I confronted the waitress about the issue she just laughed it off. So the rumour is true do not support the Spur in Vanderbijlpark and I do understand that both the Spurs in Vanderbijlpark belong to the same owner so please do not support any one of these two Spurs!
SUPPLIER'S RESPONSE Spur Steak Ranches Time and Date 18:42:48 | Mon 13 May 13
Hello dirkn,

Thank you for taking the time to share your experience and the rumours that are being spread about the two Spur restaurants in Vanderbijlpark. We are alarmed to read this allegation and assure you that we will investigate and address this as a matter of urgency.

All Spurs should be following a set standard ensuring that regardless of which Spur you visit (in Cape Town, Durban or Gauteng), the meal you receive should be consistent and of a high standard. If the staff at these 2 restaurants are tampering with this standard it will be viewed in a very serious light! We apologise to you and your family for any inconvenience caused and assure you that we will be in touch shortly to offer feedback.

Kind regards
Bev Cornwell
Customer Care Manager
CUSTOMER'S FEEDBACK dirkn Time and Date 15:44:43 | Tue 21 May 13
Indifferent: Still awaiting feedback from Vanderbijlpark Manager

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