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 Standard Bank Complaint

SUPPLIER

Standard Bank

INDUSTRY Banking
BRANCH / AREA K90 COUNTRY South Africa
TIME / DATE 20:12 Mon 27 Jan PERSON RESPONSIBLE
CUSTOMER SamiWami View all reports by user
PROBLEM

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INCIDENT Mon 13 Jan
HEADLINE

Cellphone number!

I went on Saturday to go and change my details of my account so that my sms notifications can stop going to the wrong number... stood in the queue for 25 minutes and the woman took my ID document and number, changed it within 2 minutes. I left and guess what.... My cellphone number is still not changed. And I know the trouble my dad had that you can't even change your cellphone number over the phone... I do not have time to go to the bank during the week and have class on a Saturday so please tell me how the **** am I supposed to change my cellphone number so I can get my own banking notifications. It's extremely frustrating.
SUPPLIER'S RESPONSE Standard Bank Time and Date 08:28:22 | Wed 29 Jan 14
Hello SamiWami,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
0860 101 101
011 636 8860 (fax)
ComplaintResolutionCentre@standardbank.co.za
UPDATED RESPONSE Standard Bank Time and Date 10:43:43 | Thu 30 Jan 14
Hello SamiWami,

Thank you for allowing us the opportunity to look into your matter.

Please note your cell number has been amended accordingly.

We appreciate your support and loyalty.

Kind regards
Zeenath Hassen
Complaint Resolution Centre
0860 101 101
Customerrelations@standardbank.co.za

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