Standard Bank Complaint
 SUPPLIER |
Standard Bank |
 INDUSTRY |
Banking | ||
| BRANCH / AREA | Homeloans Mobile,8th flo... | COUNTRY | South Africa | ||
| TIME / DATE | 15:57 Wed 30 May | PERSON RESPONSIBLE | |||
| CUSTOMER | Bukelwa | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 30 May | ||||
| HEADLINE | False advertising 100%reg of Homeloans Untrue |
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| I have just received a bill of R11 500 from Attorneys appointed by Standard Bank to register my new Homeloan.I have applied for this homeloan since I saw the advert in STD Bank's Homeloan page thinking that I will benefit greatly from this advert,to my surprise I must now settle the account within 6wks from today.I feel I have been lured into making this application for the benefit of the Bank therefore.I applied within the time frame and meet terms and conditions.Can someone from STD Bank pls tell me and the Public why are you falsely advertising, and can someone sort out this matter asap to prove yourselves otherwise.The advert still stands and I would like to benefit from it pls. | |||||
| SUPPLIER'S RESPONSE | Standard Bank | Time and Date | 11:26:00 | Thu 31 May 12 | ||
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Hello Bukelwa, Thank you for your posting. We appreciate the fact that you drew our attention to this incident. It is certainly not our intention to cause any inconvenience. This matter has since been allocated to our resolution specialist. You will receive an acknowledgement call from the agent handling this matter. Kind regards Complaint Resolution Centre 0860 101 101 011 636 8860 (fax) ComplaintResolutionCentre@standardbank.co.za |
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| UPDATED RESPONSE | Standard Bank | Time and Date | 09:32:58 | Wed 6 Jun 12 | ||
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Hello Bukelwa, As per our telephone conversation, this matter has been addressed and clarity provided regarding our position on the matter. Kind regards Zuziwe Mdingi |Home loans Service Recovery Unit |Tel: 0860 101 101 |email : CustomerRelations@standardbank.co.za |
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| CUSTOMER'S FEEDBACK | Bukelwa | Time and Date | 08:44:41 | Tue 5 Jun 12 | ||
| Utterly Disgusted: The last I heard a response was with the one above, that someone will contact me,I have not heard from Standard Bank resolution contre or anyone.I am dissappointed and am wondering why does it take so long to resolve my issue. | |||||
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