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 Standard Bank Complaint

SUPPLIER

Standard Bank

INDUSTRY Banking
BRANCH / AREA Call Centre COUNTRY South Africa
TIME / DATE 10:15 Tue 10 Dec PERSON RESPONSIBLE
CUSTOMER shashi19 View all reports by user
PROBLEM

Call Centre!!

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INCIDENT Tue 10 Dec
HEADLINE

STANDARD BANK CUSTOMER CARE *****!!!!

I called Standard Bank "Customer Care" today the 10/12/2013 at 09h55. The system asked me to key in my card number and pin number which I did.

An agent anwsered and he asked me what my query was. I told him that I needed to know what my daily limit to withdraw money was.

Then he put me back in the que where I had to put in all my details again. This time the system said that I out in the incorrect details several times.

We don't have time to waste - we all are busy people. Standard bank needs to get trained people to answer their calls. If they cannot give you simple answers - how the **** are they running a business?
SUPPLIER'S RESPONSE Standard Bank Time and Date 11:42:50 | Tue 10 Dec 13
Hello shashi19,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
0860 101 101
011 636 8860 (fax)
ComplaintResolutionCentre@standardbank.co.za

UPDATED RESPONSE Standard Bank Time and Date 12:50:38 | Tue 10 Dec 13
Hello shashi19,

Thank you for bringing your concerns to our attention.

As per our discussion today 10 December 2013, please note your concerns will be escalated to our call centre management team.

We appreciate your support and loyalty.

Kind regards
Zeenath Hassen
Complaint Resolution Centre
0860 101 101
Customerrelations@standardbank.co.za

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