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Sunglass Hut - Customer Feedback and Analysis

Shown below are the statistics for Sunglass Hut based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (23) 29%
Complaint (56) 71%
Customer Compliment Complaint
1. jonathan david11
2. Candiceroux02
3. Raybanwearer02
4. Gerardjs01
5. mustaphacyrus01
Customer Feedback to Supplier Responses (last 12 months): 9 reports
Chart
Over the moon Over the moon (5) 56%
Quite Impressed Quite Impressed (0) 0%
Indifferent Indifferent (2) 22%
Not Impressed Not Impressed (1) 11%
Utterly Disgusted Utterly Disgusted (1) 11%
Nature of complaints (last 12 months): 56 reports - Sunglass Hut
Bad Attitude (9) 16% Bad Attitude
Billing/Accounts (6) 11% Billing/Accounts
Call Centre!! (2) 4% Call Centre!!
Damaged Goods (10) 18% Damaged Goods
Feedback/Response (5) 9% Feedback/Response
Late/No Delivery (2) 4% Late/No Delivery
Other (8) 14% Other
Repairs/Servicing (14) 25% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 42081 reports - Retail Industry Analysis
Bad Attitude (5328) 13% Bad Attitude
Billing/Accounts (4390) 10% Billing/Accounts
Booking Query (70) 0% Booking Query
Breach of Contract (689) 2% Breach of Contract
Call Centre!! (643) 2% Call Centre!!
Competitions (71) 0% Competitions
Damaged Goods (3396) 8% Damaged Goods
Expiry Date (437) 1% Expiry Date
Feedback/Response (2526) 6% Feedback/Response
Chart
Hygiene Hygiene (423) 1%
Late/No Delivery Late/No Delivery (3468) 8%
Other Other (15065) 36%
Out of Stock Out of Stock (1151) 3%
Passing the Buck Passing the Buck (787) 2%
Pricing/Barcodes Pricing/Barcodes (1172) 3%
Repairs/Servicing Repairs/Servicing (2184) 5%
Spam Spam (281) 1%

Please note: All Reports & Stats fall away after 12 months

 
Thu 18 December 2014
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