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Sunglass Hut - Customer Feedback and Analysis

Shown below are the statistics for Sunglass Hut based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (19) 30%
Complaint (44) 70%
Customer Compliment Complaint
1. Raybanwearer02
2. angel240111
3. nicola_anderson01
4. Chantal_Volschen01
5. Keshia1310
Customer Feedback to Supplier Responses (last 12 months): 5 reports
Chart
Over the moon Over the moon (3) 60%
Quite Impressed Quite Impressed (0) 0%
Indifferent Indifferent (1) 20%
Not Impressed Not Impressed (0) 0%
Utterly Disgusted Utterly Disgusted (1) 20%
Nature of complaints (last 12 months): 44 reports - Sunglass Hut
Bad Attitude (8) 18% Bad Attitude
Billing/Accounts (7) 16% Billing/Accounts
Breach of Contract (1) 2% Breach of Contract
Call Centre!! (1) 2% Call Centre!!
Damaged Goods (7) 16% Damaged Goods
Feedback/Response (2) 5% Feedback/Response
Late/No Delivery (3) 7% Late/No Delivery
Other (4) 9% Other
Repairs/Servicing (11) 25% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 41078 reports - Retail Industry Analysis
Bad Attitude (5421) 13% Bad Attitude
Billing/Accounts (4236) 10% Billing/Accounts
Booking Query (57) 0% Booking Query
Breach of Contract (747) 2% Breach of Contract
Call Centre!! (640) 2% Call Centre!!
Competitions (103) 0% Competitions
Damaged Goods (3429) 8% Damaged Goods
Expiry Date (468) 1% Expiry Date
Feedback/Response (2562) 6% Feedback/Response
Chart
Hygiene Hygiene (346) 1%
Late/No Delivery Late/No Delivery (3526) 9%
Other Other (14111) 34%
Out of Stock Out of Stock (1120) 3%
Passing the Buck Passing the Buck (772) 2%
Pricing/Barcodes Pricing/Barcodes (1103) 3%
Repairs/Servicing Repairs/Servicing (2173) 5%
Spam Spam (264) 1%

Please note: All Reports & Stats fall away after 12 months

 
Thu 27 August 2015
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