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Sunglass Hut - Customer Feedback and Analysis

Shown below are the statistics for Sunglass Hut based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (20) 30%
Complaint (47) 70%
Customer Compliment Complaint
1. lescruz41002
2. qui00102
3. BPinnoy10
4. cwasteyn01
5. Brendaljones01
Customer Feedback to Supplier Responses (last 12 months): 4 reports
Chart
Over the moon Over the moon (1) 25%
Quite Impressed Quite Impressed (2) 50%
Indifferent Indifferent (0) 0%
Not Impressed Not Impressed (1) 25%
Utterly Disgusted Utterly Disgusted (0) 0%
Nature of complaints (last 12 months): 47 reports - Sunglass Hut
Bad Attitude (6) 13% Bad Attitude
Billing/Accounts (6) 13% Billing/Accounts
Breach of Contract (2) 4% Breach of Contract
Call Centre!! (1) 2% Call Centre!!
Damaged Goods (10) 21% Damaged Goods
Feedback/Response (3) 6% Feedback/Response
Late/No Delivery (1) 2% Late/No Delivery
Other (6) 13% Other
Passing the Buck (1) 2% Passing the Buck
Chart
Pricing/Barcodes Pricing/Barcodes (1) 2%
Repairs/Servicing Repairs/Servicing (10) 21%
Nature of complaints (last 12 months): 40455 reports - Retail Industry Analysis
Bad Attitude (5401) 13% Bad Attitude
Billing/Accounts (4336) 11% Billing/Accounts
Booking Query (55) 0% Booking Query
Breach of Contract (733) 2% Breach of Contract
Call Centre!! (728) 2% Call Centre!!
Competitions (100) 0% Competitions
Damaged Goods (3357) 8% Damaged Goods
Expiry Date (449) 1% Expiry Date
Feedback/Response (2533) 6% Feedback/Response
Chart
Hygiene Hygiene (354) 1%
Late/No Delivery Late/No Delivery (3517) 9%
Other Other (13473) 33%
Out of Stock Out of Stock (1121) 3%
Passing the Buck Passing the Buck (727) 2%
Pricing/Barcodes Pricing/Barcodes (1128) 3%
Repairs/Servicing Repairs/Servicing (2152) 5%
Spam Spam (291) 1%

Please note: All Reports & Stats fall away after 12 months

 
Sun 07 February 2016
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