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Sunglass Hut - Customer Feedback and Analysis

Shown below are the statistics for Sunglass Hut based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (23) 34%
Complaint (45) 66%
Customer Compliment Complaint
1. Raybanwearer02
2. angel240111
3. kservice01
4. BernadetteEley10
5. Devin Puckree01
Customer Feedback to Supplier Responses (last 12 months): 9 reports
Chart
Over the moon Over the moon (6) 67%
Quite Impressed Quite Impressed (0) 0%
Indifferent Indifferent (2) 22%
Not Impressed Not Impressed (0) 0%
Utterly Disgusted Utterly Disgusted (1) 11%
Nature of complaints (last 12 months): 45 reports - Sunglass Hut
Bad Attitude (8) 18% Bad Attitude
Billing/Accounts (7) 16% Billing/Accounts
Breach of Contract (1) 2% Breach of Contract
Call Centre!! (1) 2% Call Centre!!
Damaged Goods (4) 9% Damaged Goods
Feedback/Response (4) 9% Feedback/Response
Late/No Delivery (3) 7% Late/No Delivery
Other (7) 16% Other
Repairs/Servicing (10) 22% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 41923 reports - Retail Industry Analysis
Bad Attitude (5323) 13% Bad Attitude
Billing/Accounts (4368) 10% Billing/Accounts
Booking Query (74) 0% Booking Query
Breach of Contract (711) 2% Breach of Contract
Call Centre!! (614) 1% Call Centre!!
Competitions (77) 0% Competitions
Damaged Goods (3369) 8% Damaged Goods
Expiry Date (444) 1% Expiry Date
Feedback/Response (2572) 6% Feedback/Response
Chart
Hygiene Hygiene (367) 1%
Late/No Delivery Late/No Delivery (3456) 8%
Other Other (14977) 36%
Out of Stock Out of Stock (1170) 3%
Passing the Buck Passing the Buck (792) 2%
Pricing/Barcodes Pricing/Barcodes (1141) 3%
Repairs/Servicing Repairs/Servicing (2186) 5%
Spam Spam (282) 1%

Please note: All Reports & Stats fall away after 12 months

 
Fri 06 March 2015
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