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Sunglass Hut - Customer Feedback and Analysis

Shown below are the statistics for Sunglass Hut based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (19) 31%
Complaint (43) 69%
Customer Compliment Complaint
1. Raybanwearer02
2. angel240111
3. Blazing-Dust01
4. cue2010
5. Hilda0110
Customer Feedback to Supplier Responses (last 12 months): 5 reports
Chart
Over the moon Over the moon (3) 60%
Quite Impressed Quite Impressed (0) 0%
Indifferent Indifferent (1) 20%
Not Impressed Not Impressed (0) 0%
Utterly Disgusted Utterly Disgusted (1) 20%
Nature of complaints (last 12 months): 43 reports - Sunglass Hut
Bad Attitude (9) 21% Bad Attitude
Billing/Accounts (6) 14% Billing/Accounts
Breach of Contract (1) 2% Breach of Contract
Call Centre!! (1) 2% Call Centre!!
Damaged Goods (6) 14% Damaged Goods
Feedback/Response (2) 5% Feedback/Response
Late/No Delivery (3) 7% Late/No Delivery
Other (4) 9% Other
Repairs/Servicing (11) 26% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 41120 reports - Retail Industry Analysis
Bad Attitude (5406) 13% Bad Attitude
Billing/Accounts (4192) 10% Billing/Accounts
Booking Query (59) 0% Booking Query
Breach of Contract (748) 2% Breach of Contract
Call Centre!! (640) 2% Call Centre!!
Competitions (104) 0% Competitions
Damaged Goods (3398) 8% Damaged Goods
Expiry Date (461) 1% Expiry Date
Feedback/Response (2553) 6% Feedback/Response
Chart
Hygiene Hygiene (355) 1%
Late/No Delivery Late/No Delivery (3502) 9%
Other Other (14230) 35%
Out of Stock Out of Stock (1117) 3%
Passing the Buck Passing the Buck (794) 2%
Pricing/Barcodes Pricing/Barcodes (1136) 3%
Repairs/Servicing Repairs/Servicing (2156) 5%
Spam Spam (269) 1%

Please note: All Reports & Stats fall away after 12 months

 
Mon 03 August 2015
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