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Sunglass Hut - Customer Feedback and Analysis

Shown below are the statistics for Sunglass Hut based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (24) 35%
Complaint (44) 65%
Customer Compliment Complaint
1. angel240111
2. Raybanwearer02
3. Linda Hlongwane01
4. LMoolman10
5. Stellie10
Customer Feedback to Supplier Responses (last 12 months): 8 reports
Chart
Over the moon Over the moon (6) 75%
Quite Impressed Quite Impressed (0) 0%
Indifferent Indifferent (1) 13%
Not Impressed Not Impressed (0) 0%
Utterly Disgusted Utterly Disgusted (1) 13%
Nature of complaints (last 12 months): 44 reports - Sunglass Hut
Bad Attitude (7) 16% Bad Attitude
Billing/Accounts (8) 18% Billing/Accounts
Breach of Contract (1) 2% Breach of Contract
Call Centre!! (1) 2% Call Centre!!
Damaged Goods (5) 11% Damaged Goods
Feedback/Response (3) 7% Feedback/Response
Late/No Delivery (3) 7% Late/No Delivery
Other (5) 11% Other
Repairs/Servicing (11) 25% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 41773 reports - Retail Industry Analysis
Bad Attitude (5305) 13% Bad Attitude
Billing/Accounts (4357) 10% Billing/Accounts
Booking Query (72) 0% Booking Query
Breach of Contract (714) 2% Breach of Contract
Call Centre!! (630) 2% Call Centre!!
Competitions (82) 0% Competitions
Damaged Goods (3379) 8% Damaged Goods
Expiry Date (439) 1% Expiry Date
Feedback/Response (2580) 6% Feedback/Response
Chart
Hygiene Hygiene (367) 1%
Late/No Delivery Late/No Delivery (3429) 8%
Other Other (14858) 36%
Out of Stock Out of Stock (1181) 3%
Passing the Buck Passing the Buck (798) 2%
Pricing/Barcodes Pricing/Barcodes (1139) 3%
Repairs/Servicing Repairs/Servicing (2171) 5%
Spam Spam (272) 1%

Please note: All Reports & Stats fall away after 12 months

 
Tue 31 March 2015
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