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Sunglass Hut - Customer Feedback and Analysis

Shown below are the statistics for Sunglass Hut based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (24) 28%
Complaint (62) 72%
Customer Compliment Complaint
1. jonathan david11
2. Candiceroux02
3. Bsmith881001
4. Avuzwa01
5. Thotho01
Customer Feedback to Supplier Responses (last 12 months): 10 reports
Chart
Over the moon Over the moon (5) 50%
Quite Impressed Quite Impressed (0) 0%
Indifferent Indifferent (2) 20%
Not Impressed Not Impressed (1) 10%
Utterly Disgusted Utterly Disgusted (2) 20%
Nature of complaints (last 12 months): 62 reports - Sunglass Hut
Bad Attitude (9) 15% Bad Attitude
Billing/Accounts (6) 10% Billing/Accounts
Call Centre!! (2) 3% Call Centre!!
Damaged Goods (12) 19% Damaged Goods
Feedback/Response (8) 13% Feedback/Response
Late/No Delivery (1) 2% Late/No Delivery
Other (9) 15% Other
Passing the Buck (1) 2% Passing the Buck
Repairs/Servicing (14) 23% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 41708 reports - Retail Industry Analysis
Bad Attitude (5306) 13% Bad Attitude
Billing/Accounts (4395) 11% Billing/Accounts
Booking Query (70) 0% Booking Query
Breach of Contract (663) 2% Breach of Contract
Call Centre!! (660) 2% Call Centre!!
Competitions (62) 0% Competitions
Damaged Goods (3399) 8% Damaged Goods
Expiry Date (429) 1% Expiry Date
Feedback/Response (2444) 6% Feedback/Response
Chart
Hygiene Hygiene (425) 1%
Late/No Delivery Late/No Delivery (3296) 8%
Other Other (15003) 36%
Out of Stock Out of Stock (1100) 3%
Passing the Buck Passing the Buck (777) 2%
Pricing/Barcodes Pricing/Barcodes (1203) 3%
Repairs/Servicing Repairs/Servicing (2181) 5%
Spam Spam (295) 1%

Please note: All Reports & Stats fall away after 12 months

 
Tue 25 November 2014
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