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Sunglass Hut - Customer Feedback and Analysis

Shown below are the statistics for Sunglass Hut based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (17) 22%
Complaint (61) 78%
Customer Compliment Complaint
1. Stay-cC02
2. jonathan david11
3. MrSerious02
4. Candiceroux02
5. Avuzwa01
Customer Feedback to Supplier Responses (last 12 months): 10 reports
Chart
Over the moon Over the moon (1) 10%
Quite Impressed Quite Impressed (1) 10%
Indifferent Indifferent (0) 0%
Not Impressed Not Impressed (1) 10%
Utterly Disgusted Utterly Disgusted (7) 70%
Nature of complaints (last 12 months): 61 reports - Sunglass Hut
Bad Attitude (7) 11% Bad Attitude
Billing/Accounts (4) 7% Billing/Accounts
Call Centre!! (2) 3% Call Centre!!
Damaged Goods (13) 21% Damaged Goods
Feedback/Response (10) 16% Feedback/Response
Other (11) 18% Other
Out of Stock (1) 2% Out of Stock
Passing the Buck (1) 2% Passing the Buck
Repairs/Servicing (12) 20% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 39640 reports - Retail Industry Analysis
Bad Attitude (5317) 13% Bad Attitude
Billing/Accounts (4250) 11% Billing/Accounts
Booking Query (59) 0% Booking Query
Breach of Contract (643) 2% Breach of Contract
Call Centre!! (597) 2% Call Centre!!
Competitions (74) 0% Competitions
Damaged Goods (3204) 8% Damaged Goods
Expiry Date (426) 1% Expiry Date
Feedback/Response (2200) 6% Feedback/Response
Chart
Hygiene Hygiene (455) 1%
Late/No Delivery Late/No Delivery (2593) 7%
Other Other (14543) 37%
Out of Stock Out of Stock (1133) 3%
Passing the Buck Passing the Buck (685) 2%
Pricing/Barcodes Pricing/Barcodes (1153) 3%
Repairs/Servicing Repairs/Servicing (2073) 5%
Spam Spam (235) 1%

Please note: All Reports & Stats fall away after 12 months

 
Fri 25 April 2014
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