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Sunglass Hut - Customer Feedback and Analysis

Shown below are the statistics for Sunglass Hut based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (21) 31%
Complaint (46) 69%
Customer Compliment Complaint
1. Raybanwearer02
2. angel240111
3. rwinson01
4. tyler mcdonald01
5. Zel01
Customer Feedback to Supplier Responses (last 12 months): 8 reports
Chart
Over the moon Over the moon (6) 75%
Quite Impressed Quite Impressed (0) 0%
Indifferent Indifferent (1) 13%
Not Impressed Not Impressed (0) 0%
Utterly Disgusted Utterly Disgusted (1) 13%
Nature of complaints (last 12 months): 46 reports - Sunglass Hut
Bad Attitude (8) 17% Bad Attitude
Billing/Accounts (9) 20% Billing/Accounts
Breach of Contract (1) 2% Breach of Contract
Call Centre!! (1) 2% Call Centre!!
Damaged Goods (6) 13% Damaged Goods
Feedback/Response (2) 4% Feedback/Response
Late/No Delivery (3) 7% Late/No Delivery
Other (5) 11% Other
Repairs/Servicing (11) 24% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 41650 reports - Retail Industry Analysis
Bad Attitude (5322) 13% Bad Attitude
Billing/Accounts (4317) 10% Billing/Accounts
Booking Query (67) 0% Booking Query
Breach of Contract (723) 2% Breach of Contract
Call Centre!! (641) 2% Call Centre!!
Competitions (88) 0% Competitions
Damaged Goods (3366) 8% Damaged Goods
Expiry Date (452) 1% Expiry Date
Feedback/Response (2566) 6% Feedback/Response
Chart
Hygiene Hygiene (358) 1%
Late/No Delivery Late/No Delivery (3464) 8%
Other Other (14718) 35%
Out of Stock Out of Stock (1173) 3%
Passing the Buck Passing the Buck (812) 2%
Pricing/Barcodes Pricing/Barcodes (1141) 3%
Repairs/Servicing Repairs/Servicing (2179) 5%
Spam Spam (263) 1%

Please note: All Reports & Stats fall away after 12 months

 
Sat 25 April 2015
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