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Sunglass Hut - Customer Feedback and Analysis

Shown below are the statistics for Sunglass Hut based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (26) 28%
Complaint (67) 72%
Customer Compliment Complaint
1. Stay-cC02
2. jonathan david11
3. MrSerious02
4. Candiceroux02
5. tomatofarmer01
Customer Feedback to Supplier Responses (last 12 months): 12 reports
Chart
Over the moon Over the moon (5) 42%
Quite Impressed Quite Impressed (0) 0%
Indifferent Indifferent (2) 17%
Not Impressed Not Impressed (1) 8%
Utterly Disgusted Utterly Disgusted (4) 33%
Nature of complaints (last 12 months): 67 reports - Sunglass Hut
Bad Attitude (9) 13% Bad Attitude
Billing/Accounts (6) 9% Billing/Accounts
Call Centre!! (2) 3% Call Centre!!
Damaged Goods (12) 18% Damaged Goods
Feedback/Response (11) 16% Feedback/Response
Other (11) 16% Other
Out of Stock (1) 1% Out of Stock
Passing the Buck (1) 1% Passing the Buck
Repairs/Servicing (14) 21% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 41316 reports - Retail Industry Analysis
Bad Attitude (5270) 13% Bad Attitude
Billing/Accounts (4410) 11% Billing/Accounts
Booking Query (64) 0% Booking Query
Breach of Contract (662) 2% Breach of Contract
Call Centre!! (642) 2% Call Centre!!
Competitions (59) 0% Competitions
Damaged Goods (3336) 8% Damaged Goods
Expiry Date (433) 1% Expiry Date
Feedback/Response (2402) 6% Feedback/Response
Chart
Hygiene Hygiene (441) 1%
Late/No Delivery Late/No Delivery (3164) 8%
Other Other (14905) 36%
Out of Stock Out of Stock (1135) 3%
Passing the Buck Passing the Buck (759) 2%
Pricing/Barcodes Pricing/Barcodes (1197) 3%
Repairs/Servicing Repairs/Servicing (2162) 5%
Spam Spam (275) 1%

Please note: All Reports & Stats fall away after 12 months

 
Mon 20 October 2014
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