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Sunglass Hut - Customer Feedback and Analysis

Shown below are the statistics for Sunglass Hut based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (24) 26%
Complaint (67) 74%
Customer Compliment Complaint
1. Stay-cC02
2. jonathan david11
3. MrSerious02
4. Candiceroux02
5. tracyl501
Customer Feedback to Supplier Responses (last 12 months): 11 reports
Chart
Over the moon Over the moon (4) 36%
Quite Impressed Quite Impressed (1) 9%
Indifferent Indifferent (1) 9%
Not Impressed Not Impressed (1) 9%
Utterly Disgusted Utterly Disgusted (4) 36%
Nature of complaints (last 12 months): 67 reports - Sunglass Hut
Bad Attitude (9) 13% Bad Attitude
Billing/Accounts (5) 7% Billing/Accounts
Call Centre!! (2) 3% Call Centre!!
Damaged Goods (14) 21% Damaged Goods
Feedback/Response (11) 16% Feedback/Response
Other (11) 16% Other
Out of Stock (1) 1% Out of Stock
Passing the Buck (1) 1% Passing the Buck
Repairs/Servicing (13) 19% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 41250 reports - Retail Industry Analysis
Bad Attitude (5358) 13% Bad Attitude
Billing/Accounts (4453) 11% Billing/Accounts
Booking Query (63) 0% Booking Query
Breach of Contract (659) 2% Breach of Contract
Call Centre!! (635) 2% Call Centre!!
Competitions (64) 0% Competitions
Damaged Goods (3308) 8% Damaged Goods
Expiry Date (428) 1% Expiry Date
Feedback/Response (2342) 6% Feedback/Response
Chart
Hygiene Hygiene (458) 1%
Late/No Delivery Late/No Delivery (2976) 7%
Other Other (15019) 36%
Out of Stock Out of Stock (1148) 3%
Passing the Buck Passing the Buck (742) 2%
Pricing/Barcodes Pricing/Barcodes (1204) 3%
Repairs/Servicing Repairs/Servicing (2129) 5%
Spam Spam (264) 1%

Please note: All Reports & Stats fall away after 12 months

 
Thu 21 August 2014
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