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Sunglass Hut - Customer Feedback and Analysis

Shown below are the statistics for Sunglass Hut based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (19) 29%
Complaint (47) 71%
Customer Compliment Complaint
1. angel240111
2. Raybanwearer02
3. Lynette Viljoen01
4. micwils10
5. karen197101
Customer Feedback to Supplier Responses (last 12 months): 6 reports
Chart
Over the moon Over the moon (4) 67%
Quite Impressed Quite Impressed (0) 0%
Indifferent Indifferent (1) 17%
Not Impressed Not Impressed (0) 0%
Utterly Disgusted Utterly Disgusted (1) 17%
Nature of complaints (last 12 months): 47 reports - Sunglass Hut
Bad Attitude (9) 19% Bad Attitude
Billing/Accounts (8) 17% Billing/Accounts
Breach of Contract (1) 2% Breach of Contract
Call Centre!! (1) 2% Call Centre!!
Damaged Goods (5) 11% Damaged Goods
Feedback/Response (2) 4% Feedback/Response
Late/No Delivery (3) 6% Late/No Delivery
Other (5) 11% Other
Repairs/Servicing (13) 28% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 41615 reports - Retail Industry Analysis
Bad Attitude (5371) 13% Bad Attitude
Billing/Accounts (4292) 10% Billing/Accounts
Booking Query (65) 0% Booking Query
Breach of Contract (715) 2% Breach of Contract
Call Centre!! (642) 2% Call Centre!!
Competitions (101) 0% Competitions
Damaged Goods (3375) 8% Damaged Goods
Expiry Date (473) 1% Expiry Date
Feedback/Response (2574) 6% Feedback/Response
Chart
Hygiene Hygiene (369) 1%
Late/No Delivery Late/No Delivery (3468) 8%
Other Other (14598) 35%
Out of Stock Out of Stock (1158) 3%
Passing the Buck Passing the Buck (792) 2%
Pricing/Barcodes Pricing/Barcodes (1151) 3%
Repairs/Servicing Repairs/Servicing (2206) 5%
Spam Spam (265) 1%

Please note: All Reports & Stats fall away after 12 months

 
Tue 26 May 2015
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