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Sunglass Hut - Customer Feedback and Analysis

Shown below are the statistics for Sunglass Hut based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (26) 29%
Complaint (65) 71%
Customer Compliment Complaint
1. MrSerious02
2. Candiceroux02
3. Stay-cC02
4. jonathan david11
5. kservice01
Customer Feedback to Supplier Responses (last 12 months): 12 reports
Chart
Over the moon Over the moon (5) 42%
Quite Impressed Quite Impressed (0) 0%
Indifferent Indifferent (2) 17%
Not Impressed Not Impressed (1) 8%
Utterly Disgusted Utterly Disgusted (4) 33%
Nature of complaints (last 12 months): 65 reports - Sunglass Hut
Bad Attitude (9) 14% Bad Attitude
Billing/Accounts (6) 9% Billing/Accounts
Call Centre!! (2) 3% Call Centre!!
Damaged Goods (12) 18% Damaged Goods
Feedback/Response (10) 15% Feedback/Response
Late/No Delivery (1) 2% Late/No Delivery
Other (10) 15% Other
Passing the Buck (1) 2% Passing the Buck
Repairs/Servicing (14) 22% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 41417 reports - Retail Industry Analysis
Bad Attitude (5275) 13% Bad Attitude
Billing/Accounts (4393) 11% Billing/Accounts
Booking Query (64) 0% Booking Query
Breach of Contract (667) 2% Breach of Contract
Call Centre!! (646) 2% Call Centre!!
Competitions (56) 0% Competitions
Damaged Goods (3361) 8% Damaged Goods
Expiry Date (437) 1% Expiry Date
Feedback/Response (2406) 6% Feedback/Response
Chart
Hygiene Hygiene (438) 1%
Late/No Delivery Late/No Delivery (3211) 8%
Other Other (14923) 36%
Out of Stock Out of Stock (1118) 3%
Passing the Buck Passing the Buck (771) 2%
Pricing/Barcodes Pricing/Barcodes (1195) 3%
Repairs/Servicing Repairs/Servicing (2168) 5%
Spam Spam (288) 1%

Please note: All Reports & Stats fall away after 12 months

 
Sat 01 November 2014
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