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Sunglass Hut - Customer Feedback and Analysis

Shown below are the statistics for Sunglass Hut based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (26) 29%
Complaint (65) 71%
Customer Compliment Complaint
1. MrSerious02
2. Candiceroux02
3. Stay-cC02
4. jonathan david11
5. BernadetteEley10
Customer Feedback to Supplier Responses (last 12 months): 12 reports
Chart
Over the moon Over the moon (5) 42%
Quite Impressed Quite Impressed (1) 8%
Indifferent Indifferent (1) 8%
Not Impressed Not Impressed (1) 8%
Utterly Disgusted Utterly Disgusted (4) 33%
Nature of complaints (last 12 months): 65 reports - Sunglass Hut
Bad Attitude (9) 14% Bad Attitude
Billing/Accounts (6) 9% Billing/Accounts
Call Centre!! (2) 3% Call Centre!!
Damaged Goods (12) 18% Damaged Goods
Feedback/Response (11) 17% Feedback/Response
Other (10) 15% Other
Out of Stock (1) 2% Out of Stock
Passing the Buck (1) 2% Passing the Buck
Repairs/Servicing (13) 20% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 41310 reports - Retail Industry Analysis
Bad Attitude (5336) 13% Bad Attitude
Billing/Accounts (4425) 11% Billing/Accounts
Booking Query (62) 0% Booking Query
Breach of Contract (652) 2% Breach of Contract
Call Centre!! (637) 2% Call Centre!!
Competitions (61) 0% Competitions
Damaged Goods (3349) 8% Damaged Goods
Expiry Date (430) 1% Expiry Date
Feedback/Response (2382) 6% Feedback/Response
Chart
Hygiene Hygiene (449) 1%
Late/No Delivery Late/No Delivery (3119) 8%
Other Other (14891) 36%
Out of Stock Out of Stock (1143) 3%
Passing the Buck Passing the Buck (755) 2%
Pricing/Barcodes Pricing/Barcodes (1191) 3%
Repairs/Servicing Repairs/Servicing (2156) 5%
Spam Spam (272) 1%

Please note: All Reports & Stats fall away after 12 months

 
Wed 01 October 2014
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