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Swarovski - Customer Feedback and Analysis

Shown below are the statistics for Swarovski based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (2) 25%
Complaint (6) 75%
Customer Compliment Complaint
1. CYNTHIA EL02
2. katesteen01
3. kpu01
4. hweimer01
5. Monkey M01
Nature of complaints (last 12 months): 6 reports - Swarovski
Bad Attitude (2) 33% Bad Attitude
Damaged Goods (1) 17% Damaged Goods
Feedback/Response (2) 33% Feedback/Response
Other (0) 0% Other
Repairs/Servicing (1) 17% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 41637 reports - Retail Industry Analysis
Bad Attitude (5333) 13% Bad Attitude
Billing/Accounts (4318) 10% Billing/Accounts
Booking Query (68) 0% Booking Query
Breach of Contract (719) 2% Breach of Contract
Call Centre!! (638) 2% Call Centre!!
Competitions (87) 0% Competitions
Damaged Goods (3365) 8% Damaged Goods
Expiry Date (451) 1% Expiry Date
Feedback/Response (2566) 6% Feedback/Response
Chart
Hygiene Hygiene (359) 1%
Late/No Delivery Late/No Delivery (3458) 8%
Other Other (14723) 35%
Out of Stock Out of Stock (1177) 3%
Passing the Buck Passing the Buck (806) 2%
Pricing/Barcodes Pricing/Barcodes (1142) 3%
Repairs/Servicing Repairs/Servicing (2165) 5%
Spam Spam (262) 1%

Please note: All Reports & Stats fall away after 12 months

 
Tue 21 April 2015
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