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Swarovski - Customer Feedback and Analysis

Shown below are the statistics for Swarovski based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (3) 50%
Complaint (3) 50%
Customer Compliment Complaint
1. msLelo10
2. ncarinus10
3. Darwin00701
4. ynlee10
5. hweimer01
Nature of complaints (last 12 months): 3 reports - Swarovski
Bad Attitude (1) 33% Bad Attitude
Damaged Goods (1) 33% Damaged Goods
Feedback/Response (1) 33% Feedback/Response
Other (0) 0% Other
Chart
Nature of complaints (last 12 months): 41188 reports - Retail Industry Analysis
Bad Attitude (5387) 13% Bad Attitude
Billing/Accounts (4201) 10% Billing/Accounts
Booking Query (56) 0% Booking Query
Breach of Contract (746) 2% Breach of Contract
Call Centre!! (645) 2% Call Centre!!
Competitions (103) 0% Competitions
Damaged Goods (3413) 8% Damaged Goods
Expiry Date (465) 1% Expiry Date
Feedback/Response (2559) 6% Feedback/Response
Chart
Hygiene Hygiene (357) 1%
Late/No Delivery Late/No Delivery (3488) 8%
Other Other (14285) 35%
Out of Stock Out of Stock (1119) 3%
Passing the Buck Passing the Buck (791) 2%
Pricing/Barcodes Pricing/Barcodes (1143) 3%
Repairs/Servicing Repairs/Servicing (2159) 5%
Spam Spam (271) 1%

Please note: All Reports & Stats fall away after 12 months

 
Tue 28 July 2015
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