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Swarovski - Customer Feedback and Analysis

Shown below are the statistics for Swarovski based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (3) 60%
Complaint (2) 40%
Customer Compliment Complaint
1. Darwin00701
2. ynlee10
3. Monkey M01
4. msLelo10
5. ncarinus10
Nature of complaints (last 12 months): 2 reports - Swarovski
Bad Attitude (1) 50% Bad Attitude
Damaged Goods (1) 50% Damaged Goods
Other (0) 0% Other
Chart
Nature of complaints (last 12 months): 40967 reports - Retail Industry Analysis
Bad Attitude (5414) 13% Bad Attitude
Billing/Accounts (4223) 10% Billing/Accounts
Booking Query (57) 0% Booking Query
Breach of Contract (743) 2% Breach of Contract
Call Centre!! (638) 2% Call Centre!!
Competitions (103) 0% Competitions
Damaged Goods (3423) 8% Damaged Goods
Expiry Date (467) 1% Expiry Date
Feedback/Response (2556) 6% Feedback/Response
Chart
Hygiene Hygiene (343) 1%
Late/No Delivery Late/No Delivery (3516) 9%
Other Other (14067) 34%
Out of Stock Out of Stock (1117) 3%
Passing the Buck Passing the Buck (770) 2%
Pricing/Barcodes Pricing/Barcodes (1098) 3%
Repairs/Servicing Repairs/Servicing (2169) 5%
Spam Spam (263) 1%

Please note: All Reports & Stats fall away after 12 months

 
Fri 28 August 2015
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