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Swarovski - Customer Feedback and Analysis

Shown below are the statistics for Swarovski based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (2) 17%
Complaint (10) 83%
Customer Compliment Complaint
1. CYNTHIA EL02
2. wendsg01
3. tollie01
4. katesteen01
5. kpu01
Nature of complaints (last 12 months): 10 reports - Swarovski
Bad Attitude (3) 30% Bad Attitude
Damaged Goods (1) 10% Damaged Goods
Feedback/Response (3) 30% Feedback/Response
Other (0) 0% Other
Pricing/Barcodes (1) 10% Pricing/Barcodes
Repairs/Servicing (2) 20% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 41404 reports - Retail Industry Analysis
Bad Attitude (5271) 13% Bad Attitude
Billing/Accounts (4421) 11% Billing/Accounts
Booking Query (65) 0% Booking Query
Breach of Contract (663) 2% Breach of Contract
Call Centre!! (641) 2% Call Centre!!
Competitions (59) 0% Competitions
Damaged Goods (3341) 8% Damaged Goods
Expiry Date (437) 1% Expiry Date
Feedback/Response (2413) 6% Feedback/Response
Chart
Hygiene Hygiene (440) 1%
Late/No Delivery Late/No Delivery (3178) 8%
Other Other (14940) 36%
Out of Stock Out of Stock (1133) 3%
Passing the Buck Passing the Buck (759) 2%
Pricing/Barcodes Pricing/Barcodes (1201) 3%
Repairs/Servicing Repairs/Servicing (2167) 5%
Spam Spam (275) 1%

Please note: All Reports & Stats fall away after 12 months

 
Wed 22 October 2014
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