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Swarovski - Customer Feedback and Analysis

Shown below are the statistics for Swarovski based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (1) 11%
Complaint (8) 89%
Customer Compliment Complaint
1. CYNTHIA EL02
2. wendsg01
3. tollie01
4. katesteen01
5. kpu01
Nature of complaints (last 12 months): 8 reports - Swarovski
Bad Attitude (2) 25% Bad Attitude
Damaged Goods (1) 13% Damaged Goods
Feedback/Response (2) 25% Feedback/Response
Other (0) 0% Other
Pricing/Barcodes (1) 13% Pricing/Barcodes
Repairs/Servicing (2) 25% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 41025 reports - Retail Industry Analysis
Bad Attitude (5379) 13% Bad Attitude
Billing/Accounts (4454) 11% Billing/Accounts
Booking Query (65) 0% Booking Query
Breach of Contract (663) 2% Breach of Contract
Call Centre!! (641) 2% Call Centre!!
Competitions (59) 0% Competitions
Damaged Goods (3307) 8% Damaged Goods
Expiry Date (425) 1% Expiry Date
Feedback/Response (2322) 6% Feedback/Response
Chart
Hygiene Hygiene (454) 1%
Late/No Delivery Late/No Delivery (2928) 7%
Other Other (14940) 36%
Out of Stock Out of Stock (1129) 3%
Passing the Buck Passing the Buck (708) 2%
Pricing/Barcodes Pricing/Barcodes (1177) 3%
Repairs/Servicing Repairs/Servicing (2126) 5%
Spam Spam (248) 1%

Please note: All Reports & Stats fall away after 12 months

 
Wed 30 July 2014
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