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Swarovski - Customer Feedback and Analysis

Shown below are the statistics for Swarovski based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (2) 29%
Complaint (5) 71%
Customer Compliment Complaint
1. ncarinus10
2. CYNTHIA EL01
3. katesteen01
4. kpu01
5. hweimer01
Nature of complaints (last 12 months): 5 reports - Swarovski
Bad Attitude (2) 40% Bad Attitude
Feedback/Response (2) 40% Feedback/Response
Other (0) 0% Other
Repairs/Servicing (1) 20% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 41717 reports - Retail Industry Analysis
Bad Attitude (5362) 13% Bad Attitude
Billing/Accounts (4295) 10% Billing/Accounts
Booking Query (66) 0% Booking Query
Breach of Contract (716) 2% Breach of Contract
Call Centre!! (646) 2% Call Centre!!
Competitions (99) 0% Competitions
Damaged Goods (3386) 8% Damaged Goods
Expiry Date (474) 1% Expiry Date
Feedback/Response (2591) 6% Feedback/Response
Chart
Hygiene Hygiene (370) 1%
Late/No Delivery Late/No Delivery (3466) 8%
Other Other (14658) 35%
Out of Stock Out of Stock (1163) 3%
Passing the Buck Passing the Buck (795) 2%
Pricing/Barcodes Pricing/Barcodes (1150) 3%
Repairs/Servicing Repairs/Servicing (2213) 5%
Spam Spam (267) 1%

Please note: All Reports & Stats fall away after 12 months

 
Fri 22 May 2015
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