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Swarovski - Customer Feedback and Analysis

Shown below are the statistics for Swarovski based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (4) 50%
Complaint (4) 50%
Customer Compliment Complaint
1. Sairajsw10
2. heidimartin01
3. aliwhiteside10
4. tracy111501
5. ncarinus10
Nature of complaints (last 12 months): 4 reports - Swarovski
Breach of Contract (1) 25% Breach of Contract
Damaged Goods (2) 50% Damaged Goods
Other (0) 0% Other
Repairs/Servicing (1) 25% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 40420 reports - Retail Industry Analysis
Bad Attitude (5395) 13% Bad Attitude
Billing/Accounts (4334) 11% Billing/Accounts
Booking Query (55) 0% Booking Query
Breach of Contract (732) 2% Breach of Contract
Call Centre!! (727) 2% Call Centre!!
Competitions (100) 0% Competitions
Damaged Goods (3357) 8% Damaged Goods
Expiry Date (449) 1% Expiry Date
Feedback/Response (2530) 6% Feedback/Response
Chart
Hygiene Hygiene (353) 1%
Late/No Delivery Late/No Delivery (3515) 9%
Other Other (13460) 33%
Out of Stock Out of Stock (1120) 3%
Passing the Buck Passing the Buck (725) 2%
Pricing/Barcodes Pricing/Barcodes (1127) 3%
Repairs/Servicing Repairs/Servicing (2151) 5%
Spam Spam (290) 1%

Please note: All Reports & Stats fall away after 12 months

 
Sun 07 February 2016
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