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Swarovski - Customer Feedback and Analysis

Shown below are the statistics for Swarovski based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (1) 13%
Complaint (7) 88%
Customer Compliment Complaint
1. CYNTHIA EL02
2. msLelo10
3. tollie01
4. katesteen01
5. kpu01
Nature of complaints (last 12 months): 7 reports - Swarovski
Bad Attitude (3) 43% Bad Attitude
Damaged Goods (1) 14% Damaged Goods
Feedback/Response (2) 29% Feedback/Response
Other (0) 0% Other
Repairs/Servicing (1) 14% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 42049 reports - Retail Industry Analysis
Bad Attitude (5330) 13% Bad Attitude
Billing/Accounts (4390) 10% Billing/Accounts
Booking Query (72) 0% Booking Query
Breach of Contract (711) 2% Breach of Contract
Call Centre!! (620) 1% Call Centre!!
Competitions (78) 0% Competitions
Damaged Goods (3369) 8% Damaged Goods
Expiry Date (444) 1% Expiry Date
Feedback/Response (2587) 6% Feedback/Response
Chart
Hygiene Hygiene (369) 1%
Late/No Delivery Late/No Delivery (3469) 8%
Other Other (15023) 36%
Out of Stock Out of Stock (1170) 3%
Passing the Buck Passing the Buck (795) 2%
Pricing/Barcodes Pricing/Barcodes (1142) 3%
Repairs/Servicing Repairs/Servicing (2198) 5%
Spam Spam (282) 1%

Please note: All Reports & Stats fall away after 12 months

 
Wed 04 March 2015
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