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Swarovski - Customer Feedback and Analysis

Shown below are the statistics for Swarovski based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (2) 25%
Complaint (6) 75%
Customer Compliment Complaint
1. CYNTHIA EL02
2. kpu01
3. hweimer01
4. Monkey M01
5. msLelo10
Nature of complaints (last 12 months): 6 reports - Swarovski
Bad Attitude (2) 33% Bad Attitude
Damaged Goods (1) 17% Damaged Goods
Feedback/Response (2) 33% Feedback/Response
Other (0) 0% Other
Repairs/Servicing (1) 17% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 41876 reports - Retail Industry Analysis
Bad Attitude (5321) 13% Bad Attitude
Billing/Accounts (4366) 10% Billing/Accounts
Booking Query (72) 0% Booking Query
Breach of Contract (716) 2% Breach of Contract
Call Centre!! (632) 2% Call Centre!!
Competitions (82) 0% Competitions
Damaged Goods (3385) 8% Damaged Goods
Expiry Date (439) 1% Expiry Date
Feedback/Response (2583) 6% Feedback/Response
Chart
Hygiene Hygiene (368) 1%
Late/No Delivery Late/No Delivery (3440) 8%
Other Other (14899) 36%
Out of Stock Out of Stock (1182) 3%
Passing the Buck Passing the Buck (799) 2%
Pricing/Barcodes Pricing/Barcodes (1142) 3%
Repairs/Servicing Repairs/Servicing (2177) 5%
Spam Spam (273) 1%

Please note: All Reports & Stats fall away after 12 months

 
Tue 31 March 2015
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