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Swarovski - Customer Feedback and Analysis

Shown below are the statistics for Swarovski based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (2) 18%
Complaint (9) 82%
Customer Compliment Complaint
1. CYNTHIA EL02
2. katesteen01
3. kpu01
4. hweimer01
5. A.Mahomed10
Nature of complaints (last 12 months): 9 reports - Swarovski
Bad Attitude (3) 33% Bad Attitude
Damaged Goods (1) 11% Damaged Goods
Feedback/Response (3) 33% Feedback/Response
Other (0) 0% Other
Pricing/Barcodes (1) 11% Pricing/Barcodes
Repairs/Servicing (1) 11% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 41610 reports - Retail Industry Analysis
Bad Attitude (5296) 13% Bad Attitude
Billing/Accounts (4387) 11% Billing/Accounts
Booking Query (69) 0% Booking Query
Breach of Contract (661) 2% Breach of Contract
Call Centre!! (656) 2% Call Centre!!
Competitions (62) 0% Competitions
Damaged Goods (3385) 8% Damaged Goods
Expiry Date (427) 1% Expiry Date
Feedback/Response (2438) 6% Feedback/Response
Chart
Hygiene Hygiene (421) 1%
Late/No Delivery Late/No Delivery (3292) 8%
Other Other (14971) 36%
Out of Stock Out of Stock (1097) 3%
Passing the Buck Passing the Buck (778) 2%
Pricing/Barcodes Pricing/Barcodes (1200) 3%
Repairs/Servicing Repairs/Servicing (2177) 5%
Spam Spam (293) 1%

Please note: All Reports & Stats fall away after 12 months

 
Mon 24 November 2014
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