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Swarovski - Customer Feedback and Analysis

Shown below are the statistics for Swarovski based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (1) 10%
Complaint (9) 90%
Customer Compliment Complaint
1. CYNTHIA EL02
2. wendsg01
3. tollie01
4. katesteen01
5. kpu01
Nature of complaints (last 12 months): 9 reports - Swarovski
Bad Attitude (2) 22% Bad Attitude
Damaged Goods (1) 11% Damaged Goods
Feedback/Response (3) 33% Feedback/Response
Other (0) 0% Other
Pricing/Barcodes (1) 11% Pricing/Barcodes
Repairs/Servicing (2) 22% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 41101 reports - Retail Industry Analysis
Bad Attitude (5343) 13% Bad Attitude
Billing/Accounts (4434) 11% Billing/Accounts
Booking Query (63) 0% Booking Query
Breach of Contract (655) 2% Breach of Contract
Call Centre!! (626) 2% Call Centre!!
Competitions (61) 0% Competitions
Damaged Goods (3307) 8% Damaged Goods
Expiry Date (425) 1% Expiry Date
Feedback/Response (2354) 6% Feedback/Response
Chart
Hygiene Hygiene (461) 1%
Late/No Delivery Late/No Delivery (3007) 7%
Other Other (14892) 36%
Out of Stock Out of Stock (1138) 3%
Passing the Buck Passing the Buck (735) 2%
Pricing/Barcodes Pricing/Barcodes (1205) 3%
Repairs/Servicing Repairs/Servicing (2134) 5%
Spam Spam (261) 1%

Please note: All Reports & Stats fall away after 12 months

 
Tue 02 September 2014
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