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Swarovski - Customer Feedback and Analysis

Shown below are the statistics for Swarovski based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (2) 18%
Complaint (9) 82%
Customer Compliment Complaint
1. CYNTHIA EL02
2. kpu01
3. hweimer01
4. A.Mahomed10
5. Monkey M01
Nature of complaints (last 12 months): 9 reports - Swarovski
Bad Attitude (3) 33% Bad Attitude
Damaged Goods (1) 11% Damaged Goods
Feedback/Response (3) 33% Feedback/Response
Other (0) 0% Other
Pricing/Barcodes (1) 11% Pricing/Barcodes
Repairs/Servicing (1) 11% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 42025 reports - Retail Industry Analysis
Bad Attitude (5321) 13% Bad Attitude
Billing/Accounts (4338) 10% Billing/Accounts
Booking Query (74) 0% Booking Query
Breach of Contract (692) 2% Breach of Contract
Call Centre!! (628) 1% Call Centre!!
Competitions (73) 0% Competitions
Damaged Goods (3404) 8% Damaged Goods
Expiry Date (437) 1% Expiry Date
Feedback/Response (2562) 6% Feedback/Response
Chart
Hygiene Hygiene (389) 1%
Late/No Delivery Late/No Delivery (3555) 8%
Other Other (15005) 36%
Out of Stock Out of Stock (1163) 3%
Passing the Buck Passing the Buck (804) 2%
Pricing/Barcodes Pricing/Barcodes (1136) 3%
Repairs/Servicing Repairs/Servicing (2166) 5%
Spam Spam (278) 1%

Please note: All Reports & Stats fall away after 12 months

 
Mon 26 January 2015
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