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Swarovski - Customer Feedback and Analysis

Shown below are the statistics for Swarovski based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (3) 43%
Complaint (4) 57%
Customer Compliment Complaint
1. ynlee10
2. kpu01
3. hweimer01
4. Monkey M01
5. msLelo10
Nature of complaints (last 12 months): 4 reports - Swarovski
Bad Attitude (1) 25% Bad Attitude
Damaged Goods (1) 25% Damaged Goods
Feedback/Response (1) 25% Feedback/Response
Other (0) 0% Other
Repairs/Servicing (1) 25% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 41138 reports - Retail Industry Analysis
Bad Attitude (5364) 13% Bad Attitude
Billing/Accounts (4206) 10% Billing/Accounts
Booking Query (63) 0% Booking Query
Breach of Contract (740) 2% Breach of Contract
Call Centre!! (642) 2% Call Centre!!
Competitions (100) 0% Competitions
Damaged Goods (3370) 8% Damaged Goods
Expiry Date (470) 1% Expiry Date
Feedback/Response (2542) 6% Feedback/Response
Chart
Hygiene Hygiene (355) 1%
Late/No Delivery Late/No Delivery (3476) 8%
Other Other (14303) 35%
Out of Stock Out of Stock (1141) 3%
Passing the Buck Passing the Buck (778) 2%
Pricing/Barcodes Pricing/Barcodes (1141) 3%
Repairs/Servicing Repairs/Servicing (2174) 5%
Spam Spam (273) 1%

Please note: All Reports & Stats fall away after 12 months

 
Sat 04 July 2015
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