Telkom Complaint
 SUPPLIER |
Telkom |
 INDUSTRY |
Telecommunications | ||
| BRANCH / AREA | Call Centre | COUNTRY | South Africa | ||
| TIME / DATE | 08:12 Fri 15 Jun | PERSON RESPONSIBLE | Call Centre | ||
| CUSTOMER | Stellaz | View all reports by user |
 0
2
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Fri 15 Jun | ||||
| HEADLINE | Supreme Call R1000 |
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| We recently upgraded to Supreme 1000 since it was told that it would decrease our telephone bill at the end of the month. This was done via Telkom's call centre. We have two landline's as well as an DSL/fax line. Instead of putting the supreme call 1000 on the landline's, they put in on the DSL/fax line. This now means that the DSL/fax line's bill is double the price that it used to be and the landline's bill still remains the same. After spending several hours on the phone to Telkom's call centre, I get transferred from oneconsultant to another. The consultants says that they cannot help me, but always give me a contact number of someone else. These numbers are either incorrect or nobody picks up at the other end. My question is: how can the same consultants that activates the supreme call, not deactivate or rectify it? This is very bad service indeed and costing the business extra each month!! This account needs to be rectified as soon as possible. | |||||
| SUPPLIER'S RESPONSE | Telkom | Time and Date | 15:36:46 | Mon 18 Jun 12 | ||
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Hello Stellaz, Thank you for your post. Kindly be advised that the matter has been escalated to the relevant department to be investigated. We will provide you with feedback. Your escalation reference number is ARS 207578. We apologise for any inconvenience caused. Regards Escalation Team hp@telkom.co.za |
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