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 Telkom Complaint

SUPPLIER

Telkom

INDUSTRY Telecommunications
BRANCH / AREA Complete telkom group. COUNTRY South Africa
TIME / DATE 22:41 Mon 12 Aug PERSON RESPONSIBLE
CUSTOMER donlegrange View all reports by user
PROBLEM

Telkom mix upgrades

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INCIDENT Mon 12 Aug
HEADLINE

Telkom mix upgrades

There is no info on how to upgrade TELKOM MIX service from telkom. Contracts are coming to an end and nobody at any telkom direct store can help Due to the fact that they do not have any info from HQ.
Very poor service from telkom.
SUPPLIER'S RESPONSE Telkom Time and Date 11:03:37 | Wed 14 Aug 13
Hello donlegrange,

Thank you for your post to HelloPeter.

Kindly be advised that the matter has been escalated to the relevant department for further investigation. We will provide you with feedback.

Your escalation reference number is ARS 232216.

We apologise for any inconvenience caused.

Regards
Palesa
Escalation Team
hp@telkom.co.za

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