Hello

book peter | home

 Telkom Compliment

SUPPLIER

Telkom

INDUSTRY Telecommunications
BRANCH / AREA Centurion COUNTRY South Africa
TIME / DATE 18:19 Tue 23 Jul PERSON RESPONSIBLE Charl, support person...
CUSTOMER ian2808 View all reports by user
NATURE

Going the Extra Mile

post report
 view customer feedback rating & analysis
INCIDENT Tue 23 Jul
HEADLINE

Telkom to the rescue

Browsing through the MyBB forums I read some excellent things about TelkomZA's twitter and forum support.

I decided to give them a try on 19/07/2013 for a congestion issue on my ADSL line.

They quickly responded and had my port moved to a new DSLAM increasing my speed and line capabilities.

I am surely one very happy customer!

If this is the way Telkom is moving forward in addressing customer complaints and queries they are well underway in changing their perceived image.

Excellent service and customer centric support - Well done!
SUPPLIER'S RESPONSE Telkom Time and Date 10:35:35 | Wed 24 Jul 13
Hello ian2808,

Thank you for your post.

Thank you for taking time to post your compliment. We constantly strive to deliver the best service.

The relevant manager will be informed for the due acknowledgement and reward.

Regards
Cornelia Kawa
Escalation Team

Comments

Relevant content (Last 5 Compliments)

Tue 22 July 2014
Copyright 2012 Hellopeter.com. All rights reserved.