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Transunion Credit Bureau - Customer Feedback and Analysis

Shown below are the statistics for Transunion Credit Bureau based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (14) 7%
Complaint (194) 93%
Customer Compliment Complaint
1. Sunell Smith03
2. Mihlava03
3. krugerj702
4. wiehahnn02
5. Riaanw7102
Nature of complaints (last 12 months): 194 reports - Transunion Credit Bureau
Bad Attitude (10) 5% Bad Attitude
Billing/Accounts (26) 13% Billing/Accounts
Booking Query (1) 1% Booking Query
Breach of Contract (3) 2% Breach of Contract
Call Centre!! (21) 11% Call Centre!!
Expiry Date (1) 1% Expiry Date
Feedback/Response (63) 32% Feedback/Response
Late/No Delivery (8) 4% Late/No Delivery
Other (54) 28% Other
Chart
Passing the Buck Passing the Buck (6) 3%
Spam Spam (1) 1%
Nature of complaints (last 12 months): 8123 reports - Financial Industry Analysis
Bad Attitude (429) 5% Bad Attitude
Billing/Accounts (2498) 31% Billing/Accounts
Booking Query (12) 0% Booking Query
Breach of Contract (368) 5% Breach of Contract
Call Centre!! (371) 5% Call Centre!!
Competitions (7) 0% Competitions
Damaged Goods (22) 0% Damaged Goods
Expiry Date (7) 0% Expiry Date
Feedback/Response (1009) 12% Feedback/Response
Chart
Hygiene Hygiene (1) 0%
Late/No Delivery Late/No Delivery (266) 3%
Other Other (2720) 33%
Passing the Buck Passing the Buck (160) 2%
Pricing/Barcodes Pricing/Barcodes (8) 0%
Repairs/Servicing Repairs/Servicing (99) 1%
Spam Spam (146) 2%

Please note: All Reports & Stats fall away after 12 months

 
Thu 28 August 2014
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