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Transunion Credit Bureau - Customer Feedback and Analysis

Shown below are the statistics for Transunion Credit Bureau based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (19) 10%
Complaint (170) 90%
Customer Compliment Complaint
1. Sunell Smith05
2. cherwin103
3. lilonke103
4. LIZELC03
5. wiehahnn02
Nature of complaints (last 12 months): 170 reports - Transunion Credit Bureau
Bad Attitude (10) 6% Bad Attitude
Billing/Accounts (27) 16% Billing/Accounts
Booking Query (3) 2% Booking Query
Breach of Contract (4) 2% Breach of Contract
Call Centre!! (14) 8% Call Centre!!
Expiry Date (1) 1% Expiry Date
Feedback/Response (39) 23% Feedback/Response
Late/No Delivery (11) 6% Late/No Delivery
Other (52) 31% Other
Chart
Passing the Buck Passing the Buck (6) 4%
Repairs/Servicing Repairs/Servicing (1) 1%
Spam Spam (2) 1%
Nature of complaints (last 12 months): 8526 reports - Financial Industry Analysis
Bad Attitude (434) 5% Bad Attitude
Billing/Accounts (2666) 31% Billing/Accounts
Booking Query (12) 0% Booking Query
Breach of Contract (361) 4% Breach of Contract
Call Centre!! (410) 5% Call Centre!!
Competitions (7) 0% Competitions
Damaged Goods (21) 0% Damaged Goods
Expiry Date (10) 0% Expiry Date
Feedback/Response (1046) 12% Feedback/Response
Chart
Hygiene Hygiene (3) 0%
Late/No Delivery Late/No Delivery (310) 4%
Other Other (2838) 33%
Passing the Buck Passing the Buck (168) 2%
Pricing/Barcodes Pricing/Barcodes (5) 0%
Repairs/Servicing Repairs/Servicing (87) 1%
Spam Spam (148) 2%

Please note: All Reports & Stats fall away after 12 months

 
Sun 20 April 2014
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