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Transunion Credit Bureau - Customer Feedback and Analysis

Shown below are the statistics for Transunion Credit Bureau based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (8) 4%
Complaint (173) 96%
Customer Compliment Complaint
1. Mihlava03
2. mandlal02
3. krugerj702
4. Riaanw7102
5. lilonke102
Nature of complaints (last 12 months): 173 reports - Transunion Credit Bureau
Bad Attitude (9) 5% Bad Attitude
Billing/Accounts (22) 13% Billing/Accounts
Booking Query (1) 1% Booking Query
Breach of Contract (2) 1% Breach of Contract
Call Centre!! (19) 11% Call Centre!!
Expiry Date (1) 1% Expiry Date
Feedback/Response (57) 33% Feedback/Response
Late/No Delivery (4) 2% Late/No Delivery
Other (51) 29% Other
Chart
Passing the Buck Passing the Buck (6) 3%
Spam Spam (1) 1%
Nature of complaints (last 12 months): 7924 reports - Financial Industry Analysis
Bad Attitude (416) 5% Bad Attitude
Billing/Accounts (2399) 30% Billing/Accounts
Booking Query (10) 0% Booking Query
Breach of Contract (356) 4% Breach of Contract
Call Centre!! (354) 4% Call Centre!!
Competitions (8) 0% Competitions
Damaged Goods (24) 0% Damaged Goods
Expiry Date (4) 0% Expiry Date
Feedback/Response (968) 12% Feedback/Response
Chart
Late/No Delivery Late/No Delivery (227) 3%
Other Other (2738) 35%
Out of Stock Out of Stock (1) 0%
Passing the Buck Passing the Buck (157) 2%
Pricing/Barcodes Pricing/Barcodes (9) 0%
Repairs/Servicing Repairs/Servicing (110) 1%
Spam Spam (143) 2%

Please note: All Reports & Stats fall away after 12 months

 
Thu 30 October 2014
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