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Unipin - Customer Feedback and Analysis

Shown below are the statistics for Unipin based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (7) 6%
Complaint (120) 94%
Customer Compliment Complaint
1. Mostar02
2. dnell11
3. moniquegenis02
4. Marizaan Viljoen02
5. shandenie02
Customer Feedback to Supplier Responses (last 12 months): 12 reports
Chart
Over the moon Over the moon (2) 17%
Quite Impressed Quite Impressed (4) 33%
Indifferent Indifferent (2) 17%
Not Impressed Not Impressed (2) 17%
Utterly Disgusted Utterly Disgusted (2) 17%
Nature of complaints (last 12 months): 120 reports - Unipin
Bad Attitude (1) 1% Bad Attitude
Billing/Accounts (22) 18% Billing/Accounts
Call Centre!! (4) 3% Call Centre!!
Damaged Goods (3) 3% Damaged Goods
Feedback/Response (24) 20% Feedback/Response
Late/No Delivery (21) 18% Late/No Delivery
Other (37) 31% Other
Pricing/Barcodes (5) 4% Pricing/Barcodes
Repairs/Servicing (2) 2% Repairs/Servicing
Chart
Spam Spam (1) 1%
Nature of complaints (last 12 months): 65912 reports - Telecommunications Industry Analysis
Bad Attitude (2427) 4% Bad Attitude
Billing/Accounts (18630) 28% Billing/Accounts
Booking Query (151) 0% Booking Query
Breach of Contract (3533) 5% Breach of Contract
Call Centre!! (5142) 8% Call Centre!!
Competitions (88) 0% Competitions
Damaged Goods (1495) 2% Damaged Goods
Expiry Date (157) 0% Expiry Date
Feedback/Response (5734) 9% Feedback/Response
Chart
Hygiene Hygiene (4) 0%
Late/No Delivery Late/No Delivery (3101) 5%
Other Other (15478) 23%
Out of Stock Out of Stock (747) 1%
Passing the Buck Passing the Buck (1590) 2%
Pricing/Barcodes Pricing/Barcodes (311) 0%
Repairs/Servicing Repairs/Servicing (7026) 11%
Spam Spam (298) 0%

Please note: All Reports & Stats fall away after 12 months

 
Tue 26 May 2015
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