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Unipin - Customer Feedback and Analysis

Shown below are the statistics for Unipin based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (4) 5%
Complaint (77) 95%
Customer Compliment Complaint
1. shandenie02
2. jewelle2602
3. dnell11
4. Mostar02
5. vukona11
Customer Feedback to Supplier Responses (last 12 months): 8 reports
Chart
Over the moon Over the moon (1) 13%
Quite Impressed Quite Impressed (3) 38%
Indifferent Indifferent (2) 25%
Not Impressed Not Impressed (1) 13%
Utterly Disgusted Utterly Disgusted (1) 13%
Nature of complaints (last 12 months): 77 reports - Unipin
Bad Attitude (1) 1% Bad Attitude
Billing/Accounts (10) 13% Billing/Accounts
Call Centre!! (2) 3% Call Centre!!
Damaged Goods (2) 3% Damaged Goods
Feedback/Response (17) 22% Feedback/Response
Late/No Delivery (10) 13% Late/No Delivery
Other (29) 38% Other
Pricing/Barcodes (4) 5% Pricing/Barcodes
Repairs/Servicing (2) 3% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 63970 reports - Telecommunications Industry Analysis
Bad Attitude (2450) 4% Bad Attitude
Billing/Accounts (17713) 28% Billing/Accounts
Booking Query (145) 0% Booking Query
Breach of Contract (3308) 5% Breach of Contract
Call Centre!! (4179) 7% Call Centre!!
Competitions (61) 0% Competitions
Damaged Goods (1519) 2% Damaged Goods
Expiry Date (139) 0% Expiry Date
Feedback/Response (5421) 8% Feedback/Response
Chart
Hygiene Hygiene (7) 0%
Late/No Delivery Late/No Delivery (3029) 5%
Other Other (15799) 25%
Out of Stock Out of Stock (672) 1%
Passing the Buck Passing the Buck (1633) 3%
Pricing/Barcodes Pricing/Barcodes (279) 0%
Repairs/Servicing Repairs/Servicing (7355) 11%
Spam Spam (261) 0%

Please note: All Reports & Stats fall away after 12 months

 
Tue 23 December 2014
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