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Unipin - Customer Feedback and Analysis

Shown below are the statistics for Unipin based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (1) 2%
Complaint (62) 98%
Customer Compliment Complaint
1. vukona11
2. jewelle2602
3. Annetteeddie01
4. PLONKIE01
5. stefjan01
Customer Feedback to Supplier Responses (last 12 months): 4 reports
Chart
Over the moon Over the moon (0) 0%
Quite Impressed Quite Impressed (1) 25%
Indifferent Indifferent (1) 25%
Not Impressed Not Impressed (1) 25%
Utterly Disgusted Utterly Disgusted (1) 25%
Nature of complaints (last 12 months): 62 reports - Unipin
Bad Attitude (1) 2% Bad Attitude
Billing/Accounts (10) 16% Billing/Accounts
Breach of Contract (1) 2% Breach of Contract
Call Centre!! (1) 2% Call Centre!!
Damaged Goods (2) 3% Damaged Goods
Feedback/Response (8) 13% Feedback/Response
Late/No Delivery (10) 16% Late/No Delivery
Other (25) 40% Other
Passing the Buck (1) 2% Passing the Buck
Chart
Pricing/Barcodes Pricing/Barcodes (2) 3%
Repairs/Servicing Repairs/Servicing (1) 2%
Nature of complaints (last 12 months): 66260 reports - Telecommunications Industry Analysis
Bad Attitude (2490) 4% Bad Attitude
Billing/Accounts (18560) 28% Billing/Accounts
Booking Query (141) 0% Booking Query
Breach of Contract (3461) 5% Breach of Contract
Call Centre!! (4132) 6% Call Centre!!
Competitions (61) 0% Competitions
Damaged Goods (1556) 2% Damaged Goods
Expiry Date (134) 0% Expiry Date
Feedback/Response (5673) 9% Feedback/Response
Chart
Hygiene Hygiene (7) 0%
Late/No Delivery Late/No Delivery (3013) 5%
Other Other (16569) 25%
Out of Stock Out of Stock (700) 1%
Passing the Buck Passing the Buck (1694) 3%
Pricing/Barcodes Pricing/Barcodes (284) 0%
Repairs/Servicing Repairs/Servicing (7450) 11%
Spam Spam (335) 1%

Please note: All Reports & Stats fall away after 12 months

 
Tue 29 July 2014
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