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Unipin - Customer Feedback and Analysis

Shown below are the statistics for Unipin based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (3) 2%
Complaint (160) 98%
Customer Compliment Complaint
1. moniquegenis04
2. MikeD123403
3. TraceyJansen300702
4. CSani02
5. Marizaan Viljoen02
Customer Feedback to Supplier Responses (last 12 months): 6 reports
Chart
Over the moon Over the moon (0) 0%
Quite Impressed Quite Impressed (2) 33%
Indifferent Indifferent (0) 0%
Not Impressed Not Impressed (2) 33%
Utterly Disgusted Utterly Disgusted (2) 33%
Nature of complaints (last 12 months): 160 reports - Unipin
Billing/Accounts (33) 21% Billing/Accounts
Breach of Contract (3) 2% Breach of Contract
Call Centre!! (5) 3% Call Centre!!
Damaged Goods (2) 1% Damaged Goods
Expiry Date (1) 1% Expiry Date
Feedback/Response (20) 13% Feedback/Response
Late/No Delivery (42) 26% Late/No Delivery
Other (45) 28% Other
Passing the Buck (1) 1% Passing the Buck
Chart
Pricing/Barcodes Pricing/Barcodes (4) 3%
Repairs/Servicing Repairs/Servicing (3) 2%
Spam Spam (1) 1%
Nature of complaints (last 12 months): 79031 reports - Telecommunications Industry Analysis
Bad Attitude (2694) 3% Bad Attitude
Billing/Accounts (24824) 31% Billing/Accounts
Booking Query (212) 0% Booking Query
Breach of Contract (4012) 5% Breach of Contract
Call Centre!! (6094) 8% Call Centre!!
Competitions (91) 0% Competitions
Damaged Goods (1499) 2% Damaged Goods
Expiry Date (207) 0% Expiry Date
Feedback/Response (7283) 9% Feedback/Response
Chart
Hygiene Hygiene (6) 0%
Late/No Delivery Late/No Delivery (3890) 5%
Other Other (16787) 21%
Out of Stock Out of Stock (909) 1%
Passing the Buck Passing the Buck (1756) 2%
Pricing/Barcodes Pricing/Barcodes (338) 0%
Repairs/Servicing Repairs/Servicing (7997) 10%
Spam Spam (432) 1%

Please note: All Reports & Stats fall away after 12 months

 
Fri 12 February 2016
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