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Unipin - Customer Feedback and Analysis

Shown below are the statistics for Unipin based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (2) 4%
Complaint (44) 96%
Customer Compliment Complaint
1. jewelle2602
2. CEDRIC VAUGHAN11
3. vukona02
4. ZAMPHTHO01
5. Gratious01
Customer Feedback to Supplier Responses (last 12 months): 2 reports
Chart
Over the moon Over the moon (0) 0%
Quite Impressed Quite Impressed (0) 0%
Indifferent Indifferent (0) 0%
Not Impressed Not Impressed (0) 0%
Utterly Disgusted Utterly Disgusted (2) 100%
Nature of complaints (last 12 months): 44 reports - Unipin
Billing/Accounts (8) 18% Billing/Accounts
Breach of Contract (1) 2% Breach of Contract
Damaged Goods (2) 5% Damaged Goods
Feedback/Response (6) 14% Feedback/Response
Late/No Delivery (7) 16% Late/No Delivery
Other (17) 39% Other
Passing the Buck (1) 2% Passing the Buck
Pricing/Barcodes (2) 5% Pricing/Barcodes
Chart
Nature of complaints (last 12 months): 66655 reports - Telecommunications Industry Analysis
Bad Attitude (2545) 4% Bad Attitude
Billing/Accounts (18206) 27% Billing/Accounts
Booking Query (144) 0% Booking Query
Breach of Contract (3519) 5% Breach of Contract
Call Centre!! (4144) 6% Call Centre!!
Competitions (79) 0% Competitions
Damaged Goods (1577) 2% Damaged Goods
Expiry Date (145) 0% Expiry Date
Feedback/Response (5793) 9% Feedback/Response
Chart
Hygiene Hygiene (7) 0%
Late/No Delivery Late/No Delivery (3067) 5%
Other Other (17089) 26%
Out of Stock Out of Stock (744) 1%
Passing the Buck Passing the Buck (1716) 3%
Pricing/Barcodes Pricing/Barcodes (275) 0%
Repairs/Servicing Repairs/Servicing (7253) 11%
Spam Spam (352) 1%

Please note: All Reports & Stats fall away after 12 months

 
Fri 25 April 2014
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