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Unipin - Customer Feedback and Analysis

Shown below are the statistics for Unipin based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (5) 6%
Complaint (79) 94%
Customer Compliment Complaint
1. jewelle2602
2. shandenie02
3. Mostar02
4. vukona11
5. dnell11
Customer Feedback to Supplier Responses (last 12 months): 9 reports
Chart
Over the moon Over the moon (1) 11%
Quite Impressed Quite Impressed (3) 33%
Indifferent Indifferent (3) 33%
Not Impressed Not Impressed (1) 11%
Utterly Disgusted Utterly Disgusted (1) 11%
Nature of complaints (last 12 months): 79 reports - Unipin
Bad Attitude (1) 1% Bad Attitude
Billing/Accounts (10) 13% Billing/Accounts
Call Centre!! (2) 3% Call Centre!!
Damaged Goods (2) 3% Damaged Goods
Feedback/Response (17) 22% Feedback/Response
Late/No Delivery (10) 13% Late/No Delivery
Other (30) 38% Other
Pricing/Barcodes (5) 6% Pricing/Barcodes
Repairs/Servicing (2) 3% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 64168 reports - Telecommunications Industry Analysis
Bad Attitude (2435) 4% Bad Attitude
Billing/Accounts (17663) 28% Billing/Accounts
Booking Query (135) 0% Booking Query
Breach of Contract (3310) 5% Breach of Contract
Call Centre!! (4375) 7% Call Centre!!
Competitions (69) 0% Competitions
Damaged Goods (1501) 2% Damaged Goods
Expiry Date (139) 0% Expiry Date
Feedback/Response (5512) 9% Feedback/Response
Chart
Hygiene Hygiene (5) 0%
Late/No Delivery Late/No Delivery (3031) 5%
Other Other (15660) 24%
Out of Stock Out of Stock (734) 1%
Passing the Buck Passing the Buck (1613) 3%
Pricing/Barcodes Pricing/Barcodes (266) 0%
Repairs/Servicing Repairs/Servicing (7465) 12%
Spam Spam (255) 0%

Please note: All Reports & Stats fall away after 12 months

 
Wed 28 January 2015
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