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Unipin - Customer Feedback and Analysis

Shown below are the statistics for Unipin based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (3) 5%
Complaint (61) 95%
Customer Compliment Complaint
1. jewelle2602
2. shandenie02
3. vukona11
4. olusoly01
5. kopikopi01
Customer Feedback to Supplier Responses (last 12 months): 6 reports
Chart
Over the moon Over the moon (1) 17%
Quite Impressed Quite Impressed (2) 33%
Indifferent Indifferent (2) 33%
Not Impressed Not Impressed (1) 17%
Utterly Disgusted Utterly Disgusted (0) 0%
Nature of complaints (last 12 months): 61 reports - Unipin
Bad Attitude (1) 2% Bad Attitude
Billing/Accounts (9) 15% Billing/Accounts
Call Centre!! (1) 2% Call Centre!!
Damaged Goods (2) 3% Damaged Goods
Feedback/Response (7) 11% Feedback/Response
Late/No Delivery (9) 15% Late/No Delivery
Other (26) 43% Other
Passing the Buck (1) 2% Passing the Buck
Pricing/Barcodes (4) 7% Pricing/Barcodes
Chart
Repairs/Servicing Repairs/Servicing (1) 2%
Nature of complaints (last 12 months): 63998 reports - Telecommunications Industry Analysis
Bad Attitude (2439) 4% Bad Attitude
Billing/Accounts (18125) 28% Billing/Accounts
Booking Query (138) 0% Booking Query
Breach of Contract (3279) 5% Breach of Contract
Call Centre!! (3969) 6% Call Centre!!
Competitions (61) 0% Competitions
Damaged Goods (1516) 2% Damaged Goods
Expiry Date (139) 0% Expiry Date
Feedback/Response (5373) 8% Feedback/Response
Chart
Hygiene Hygiene (7) 0%
Late/No Delivery Late/No Delivery (2904) 5%
Other Other (15857) 25%
Out of Stock Out of Stock (643) 1%
Passing the Buck Passing the Buck (1635) 3%
Pricing/Barcodes Pricing/Barcodes (275) 0%
Repairs/Servicing Repairs/Servicing (7366) 12%
Spam Spam (272) 0%

Please note: All Reports & Stats fall away after 12 months

 
Tue 21 October 2014
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