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Unipin - Customer Feedback and Analysis

Shown below are the statistics for Unipin based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (6) 4%
Complaint (148) 96%
Customer Compliment Complaint
1. moniquegenis04
2. MikeD123403
3. Marizaan Viljoen03
4. CSani02
5. dnell11
Customer Feedback to Supplier Responses (last 12 months): 10 reports
Chart
Over the moon Over the moon (1) 10%
Quite Impressed Quite Impressed (3) 30%
Indifferent Indifferent (1) 10%
Not Impressed Not Impressed (2) 20%
Utterly Disgusted Utterly Disgusted (3) 30%
Nature of complaints (last 12 months): 148 reports - Unipin
Billing/Accounts (33) 22% Billing/Accounts
Breach of Contract (3) 2% Breach of Contract
Call Centre!! (4) 3% Call Centre!!
Damaged Goods (3) 2% Damaged Goods
Feedback/Response (26) 18% Feedback/Response
Late/No Delivery (31) 21% Late/No Delivery
Other (39) 26% Other
Passing the Buck (1) 1% Passing the Buck
Pricing/Barcodes (3) 2% Pricing/Barcodes
Chart
Repairs/Servicing Repairs/Servicing (4) 3%
Spam Spam (1) 1%
Nature of complaints (last 12 months): 71001 reports - Telecommunications Industry Analysis
Bad Attitude (2518) 4% Bad Attitude
Billing/Accounts (21008) 30% Billing/Accounts
Booking Query (168) 0% Booking Query
Breach of Contract (3746) 5% Breach of Contract
Call Centre!! (5821) 8% Call Centre!!
Competitions (91) 0% Competitions
Damaged Goods (1453) 2% Damaged Goods
Expiry Date (185) 0% Expiry Date
Feedback/Response (6276) 9% Feedback/Response
Chart
Hygiene Hygiene (3) 0%
Late/No Delivery Late/No Delivery (3382) 5%
Other Other (15889) 22%
Out of Stock Out of Stock (830) 1%
Passing the Buck Passing the Buck (1642) 2%
Pricing/Barcodes Pricing/Barcodes (339) 0%
Repairs/Servicing Repairs/Servicing (7291) 10%
Spam Spam (359) 1%

Please note: All Reports & Stats fall away after 12 months

 
Fri 28 August 2015
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