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Unipin - Customer Feedback and Analysis

Shown below are the statistics for Unipin based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (6) 7%
Complaint (85) 93%
Customer Compliment Complaint
1. jewelle2602
2. shandenie02
3. vukona11
4. dnell11
5. Mostar02
Customer Feedback to Supplier Responses (last 12 months): 10 reports
Chart
Over the moon Over the moon (2) 20%
Quite Impressed Quite Impressed (3) 30%
Indifferent Indifferent (3) 30%
Not Impressed Not Impressed (1) 10%
Utterly Disgusted Utterly Disgusted (1) 10%
Nature of complaints (last 12 months): 85 reports - Unipin
Bad Attitude (1) 1% Bad Attitude
Billing/Accounts (14) 16% Billing/Accounts
Call Centre!! (2) 2% Call Centre!!
Damaged Goods (2) 2% Damaged Goods
Feedback/Response (18) 21% Feedback/Response
Late/No Delivery (13) 15% Late/No Delivery
Other (29) 34% Other
Pricing/Barcodes (3) 4% Pricing/Barcodes
Repairs/Servicing (2) 2% Repairs/Servicing
Chart
Spam Spam (1) 1%
Nature of complaints (last 12 months): 63937 reports - Telecommunications Industry Analysis
Bad Attitude (2387) 4% Bad Attitude
Billing/Accounts (17501) 27% Billing/Accounts
Booking Query (134) 0% Booking Query
Breach of Contract (3360) 5% Breach of Contract
Call Centre!! (4443) 7% Call Centre!!
Competitions (79) 0% Competitions
Damaged Goods (1492) 2% Damaged Goods
Expiry Date (141) 0% Expiry Date
Feedback/Response (5537) 9% Feedback/Response
Chart
Hygiene Hygiene (3) 0%
Late/No Delivery Late/No Delivery (3087) 5%
Other Other (15494) 24%
Out of Stock Out of Stock (762) 1%
Passing the Buck Passing the Buck (1628) 3%
Pricing/Barcodes Pricing/Barcodes (276) 0%
Repairs/Servicing Repairs/Servicing (7358) 12%
Spam Spam (255) 0%

Please note: All Reports & Stats fall away after 12 months

 
Sun 01 March 2015
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