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Unipin - Customer Feedback and Analysis

Shown below are the statistics for Unipin based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (8) 8%
Complaint (93) 92%
Customer Compliment Complaint
1. moniquegenis02
2. Marizaan Viljoen02
3. shandenie02
4. dnell11
5. Mostar02
Customer Feedback to Supplier Responses (last 12 months): 13 reports
Chart
Over the moon Over the moon (2) 15%
Quite Impressed Quite Impressed (5) 38%
Indifferent Indifferent (2) 15%
Not Impressed Not Impressed (2) 15%
Utterly Disgusted Utterly Disgusted (2) 15%
Nature of complaints (last 12 months): 93 reports - Unipin
Bad Attitude (1) 1% Bad Attitude
Billing/Accounts (17) 18% Billing/Accounts
Call Centre!! (3) 3% Call Centre!!
Damaged Goods (3) 3% Damaged Goods
Feedback/Response (18) 19% Feedback/Response
Late/No Delivery (14) 15% Late/No Delivery
Other (30) 32% Other
Pricing/Barcodes (4) 4% Pricing/Barcodes
Repairs/Servicing (2) 2% Repairs/Servicing
Chart
Spam Spam (1) 1%
Nature of complaints (last 12 months): 64467 reports - Telecommunications Industry Analysis
Bad Attitude (2407) 4% Bad Attitude
Billing/Accounts (17988) 28% Billing/Accounts
Booking Query (142) 0% Booking Query
Breach of Contract (3447) 5% Breach of Contract
Call Centre!! (4733) 7% Call Centre!!
Competitions (85) 0% Competitions
Damaged Goods (1516) 2% Damaged Goods
Expiry Date (145) 0% Expiry Date
Feedback/Response (5531) 9% Feedback/Response
Chart
Hygiene Hygiene (4) 0%
Late/No Delivery Late/No Delivery (3080) 5%
Other Other (15371) 24%
Out of Stock Out of Stock (759) 1%
Passing the Buck Passing the Buck (1609) 2%
Pricing/Barcodes Pricing/Barcodes (306) 0%
Repairs/Servicing Repairs/Servicing (7057) 11%
Spam Spam (287) 0%

Please note: All Reports & Stats fall away after 12 months

 
Sun 19 April 2015
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