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Unipin - Customer Feedback and Analysis

Shown below are the statistics for Unipin based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (8) 5%
Complaint (140) 95%
Customer Compliment Complaint
1. MikeD123403
2. Marizaan Viljoen03
3. shandenie02
4. CSani02
5. Mostar02
Customer Feedback to Supplier Responses (last 12 months): 13 reports
Chart
Over the moon Over the moon (2) 15%
Quite Impressed Quite Impressed (4) 31%
Indifferent Indifferent (2) 15%
Not Impressed Not Impressed (2) 15%
Utterly Disgusted Utterly Disgusted (3) 23%
Nature of complaints (last 12 months): 140 reports - Unipin
Billing/Accounts (28) 20% Billing/Accounts
Breach of Contract (2) 1% Breach of Contract
Call Centre!! (4) 3% Call Centre!!
Damaged Goods (3) 2% Damaged Goods
Feedback/Response (25) 18% Feedback/Response
Late/No Delivery (28) 20% Late/No Delivery
Other (40) 29% Other
Pricing/Barcodes (5) 4% Pricing/Barcodes
Repairs/Servicing (4) 3% Repairs/Servicing
Chart
Spam Spam (1) 1%
Nature of complaints (last 12 months): 69002 reports - Telecommunications Industry Analysis
Bad Attitude (2467) 4% Bad Attitude
Billing/Accounts (20197) 29% Billing/Accounts
Booking Query (160) 0% Booking Query
Breach of Contract (3671) 5% Breach of Contract
Call Centre!! (5652) 8% Call Centre!!
Competitions (90) 0% Competitions
Damaged Goods (1474) 2% Damaged Goods
Expiry Date (173) 0% Expiry Date
Feedback/Response (6071) 9% Feedback/Response
Chart
Hygiene Hygiene (3) 0%
Late/No Delivery Late/No Delivery (3246) 5%
Other Other (15676) 23%
Out of Stock Out of Stock (799) 1%
Passing the Buck Passing the Buck (1606) 2%
Pricing/Barcodes Pricing/Barcodes (331) 0%
Repairs/Servicing Repairs/Servicing (7061) 10%
Spam Spam (325) 0%

Please note: All Reports & Stats fall away after 12 months

 
Tue 28 July 2015
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