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Unipin - Customer Feedback and Analysis

Shown below are the statistics for Unipin based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment (6) 6%
Complaint (89) 94%
Customer Compliment Complaint
1. moniquegenis02
2. Marizaan Viljoen02
3. shandenie02
4. vukona11
5. dnell11
Customer Feedback to Supplier Responses (last 12 months): 11 reports
Chart
Over the moon Over the moon (2) 18%
Quite Impressed Quite Impressed (3) 27%
Indifferent Indifferent (3) 27%
Not Impressed Not Impressed (2) 18%
Utterly Disgusted Utterly Disgusted (1) 9%
Nature of complaints (last 12 months): 89 reports - Unipin
Bad Attitude (1) 1% Bad Attitude
Billing/Accounts (16) 18% Billing/Accounts
Call Centre!! (2) 2% Call Centre!!
Damaged Goods (3) 3% Damaged Goods
Feedback/Response (17) 19% Feedback/Response
Late/No Delivery (13) 15% Late/No Delivery
Other (30) 34% Other
Pricing/Barcodes (4) 4% Pricing/Barcodes
Repairs/Servicing (2) 2% Repairs/Servicing
Chart
Spam Spam (1) 1%
Nature of complaints (last 12 months): 64071 reports - Telecommunications Industry Analysis
Bad Attitude (2371) 4% Bad Attitude
Billing/Accounts (17708) 28% Billing/Accounts
Booking Query (136) 0% Booking Query
Breach of Contract (3381) 5% Breach of Contract
Call Centre!! (4547) 7% Call Centre!!
Competitions (86) 0% Competitions
Damaged Goods (1507) 2% Damaged Goods
Expiry Date (144) 0% Expiry Date
Feedback/Response (5534) 9% Feedback/Response
Chart
Hygiene Hygiene (3) 0%
Late/No Delivery Late/No Delivery (3080) 5%
Other Other (15446) 24%
Out of Stock Out of Stock (762) 1%
Passing the Buck Passing the Buck (1627) 3%
Pricing/Barcodes Pricing/Barcodes (288) 0%
Repairs/Servicing Repairs/Servicing (7173) 11%
Spam Spam (278) 0%

Please note: All Reports & Stats fall away after 12 months

 
Sun 29 March 2015
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