Vacation Hub International Complaint
 SUPPLIER |
Vacation Hub Intern... |
 INDUSTRY |
Other | ||
| BRANCH / AREA | Somerset West | COUNTRY | South Africa | ||
| TIME / DATE | 12:33 Tue 30 Oct | PERSON RESPONSIBLE | Yolanda Benjamin & Ha... | ||
| CUSTOMER | Idealistic? | View all reports by user |
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| PROBLEM | Breach of Contract |
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| INCIDENT | Tue 26 Jun | ||||
| HEADLINE | VHI - Above the Law? The Consumer Act don’t apply! |
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On 26/06/2012, my Mom was invited to Vacation Hub International presentation. They promoted the club & told her this is a once of deal & price then sold her a contract. PRESSURE SELLING! My Mom paid via credit card on 26/06/2012. Upon reflection Mom, 75, decided to cancel the transaction. I Phones & E-mailed VHI (Yolanda Benjamin) the cancellation on 29/6/2012 & couriered the docs to them, 2/7/2012. VHI signed POD on 3/7/2012. (The 5 Day cool-off period, as per the Consumer Act!) On 20/8/2012, I phoned & was told by Yolanda Benjamin, that a Refund was approved, they'll send us a form to confirm Mom's banking details. I phoned again, 4/9/2012, about the form & was told they'll phone back. Instead I received an e-mail & letter stating: " Your docs was not received within the 5 day cool-off period... there for your cancellation is declined." The Consumer Act stipulates 5 business days to cancel a transaction. We cancelled & couriered the docs with-in these 5 days! According to Hannalie Jacobs/VHI Sat. & Sun. counts as Business Days. The South African LAW obviously DO NOT apply to VHI! I have copies of all the docs & a detailed report on communications with them. PLEASE HELP |
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Relevant content (Last 5 Breach of Contract Problems)
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