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 Vodacom Complaint

SUPPLIER

Vodacom

INDUSTRY Telecommunications
BRANCH / AREA Durban COUNTRY South Africa
TIME / DATE 22:02 Sat 14 Dec PERSON RESPONSIBLE
CUSTOMER nevana View all reports by user
PROBLEM

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INCIDENT Sat 14 Dec
HEADLINE

Cancelled sim card

I purchased a pre-paid sim card from Vodacom a few years ago but recently, I have not been using it that much. I attempted to use it a few days ago but I could not unlock the sim. I eventually tried to unlock it using the PUK number but that still didn't work. I then called the call centre and was advised that the card had been cancelled and the number would be re-allocated as I had not used the card in a while. The worst part is that I still had money on the card. It seems that I have now lost that money in addition to the money I paid for the card. I find this unacceptable as I was not advised at any point during purchase of the card that I had to use it regularly in order to keep it active. As far as I am concerned this is a ridiculous policy which is tantamount to ******** from customers!!!
SUPPLIER'S RESPONSE Vodacom Time and Date 08:34:49 | Sun 15 Dec 13
Hello nevana,

Thank you for the posting.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards

Vodacom Consumer Website Team
UPDATED RESPONSE Vodacom Time and Date 15:58:41 | Mon 23 Dec 13
Hello nevana,

As per our discussion, we have been in contact with you and provided feedback on your query.

Kind Regards
Jason Welff

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