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 Vodacom Complaint

SUPPLIER

Vodacom

INDUSTRY Telecommunications
BRANCH / AREA Middelburg COUNTRY South Africa
TIME / DATE 18:53 Tue 7 May PERSON RESPONSIBLE
CUSTOMER mwalker View all reports by user
PROBLEM

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INCIDENT Tue 7 May
HEADLINE

Handset Return policy?

I bought the new Samsung S4 yesterday from the Middelburg mall shop only to realise that the there's a cracking noise when phoning. I returned it today and the helpful lady(Thea) told me that the handset need to be returned to Samsung for them to say if it's faulty. I've been using cellphones for the last 15 years and would think that I would know if I'm not happy with the phone. I don't want to wait a month for my new phone and I've upgraded to the highest package. I've always had my cellphone account with Vodacom and have been paying on average more than R2000 per month. I think it is a shame that a company would treat a loyal customer like myself in this manner and so much for the Consumer Protection Act. Hopefully Vodacom will rise to the occasion and treat me like a valued customer that I am.
SUPPLIER'S RESPONSE Vodacom Time and Date 08:47:53 | Wed 8 May 13
Hello mwalker,

Vodacom acknowledges receipt of your posting.

Please note that a consultant will make contact with you in due course.

Regards

Consumer Website Team

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