Based on recent customer reviews, Yuppiechef is praised by a small group of shoppers for beautiful products, next day dispatch and warm after sales care, yet most feedback is sharply critical. Buyers describe orders arriving weeks late or never, missing stock confirmations, and expired gift vouchers. The strongest frustration involves premium appliances such as Dyson Airwrap, Kenwood and SMEG units returned for repair, where assessments find no fault, refunds are refused, and follow ups fall to the customer across Menlyn, Eastgate, Sandton and Canal Walk stores.
Replied to 38% of negative reviews
Reply time on negative reviews: 441h 47m
TrustIndex
2.7
Reply Time
441h 47m
NPS Score
-36
Recommended: Unlikely
Replied to 38% of negative reviews
Reply time on negative reviews: 441h 47m
Nov '25 - Oct '26
Frequently Asked Questions About Yuppiechef
What do customers say about Yuppiechef?
Based on recent customer reviews, Yuppiechef is praised by a small group of shoppers for beautiful products, next day dispatch and warm after sales care, yet most feedback is sharply critical. Buyers describe orders arriving weeks late or never, missing stock confirmations, and expired gift vouchers. The strongest frustration involves premium appliances such as Dyson Airwrap, Kenwood and SMEG units returned for repair, where assessments find no fault, refunds are refused, and follow ups fall to the customer across Menlyn, Eastgate, Sandton and Canal Walk stores.
Is Yuppiechef trustworthy?
Yuppiechef has a TrustIndex of 2.7 out of 10 on Hellopeter, based on 31 reviews in the last 12 months. They reply to 38% of negative reviews, typically within 441 hours 47 min. Hellopeter has tracked Yuppiechef across 432 total reviews. How is the TrustIndex calculated? →
Recent reviews (31)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2025
Concerns Regarding Yuppiechef's Disciplinary Process and My Dismissal
I am extremely disappointed by the way my disciplinary process and subsequent dismissal from Yuppiechef were handled. I was dismissed on 9 October 2026 following an incident involving a customer. I have serious concerns about the fairness of the disciplinary proceedings and whether my side of the story was properly considered. During the hearing, the chairperson questioned whether I had anger issues. A witness also alleged that I wanted to hit the customer, an allegation I dispute. I am concerned about the way this allegation was presented and considered during the proceedings. What makes this outcome particularly concerning is that I had no prior disciplinary warnings. I believe my employment record, the circumstances of the incident and the proportionality of the sanction deserved proper consideration. I was left with the impression that the outcome had already been decided before my defence was fairly considered. I also had concerns about the impartiality of the process. I believe every employee deserves a fair hearing, an unbiased assessment of the evidence and a reasonable opportunity to respond to allegations. This experience has left me deeply disappointed. I believe that accountability and fair treatment of employees should be fundamental values within any organisation. I am asking Yuppiechef to review the circumstances surrounding my dismissal and respond meaningfully to the concerns I have raised about the disciplinary process. I am sharing my experience because I believe workplace fairness and accountability deserve to be taken seriously. I reserve my right to pursue the appropriate formal channels to challenge the fairness of my dismissal.
1 reviews | Active since Dec 2025
Concerns Regarding Yuppiechef's Disciplinary Process and My Dismissal
I am extremely disappointed by the way my disciplinary process and subsequent dismissal from Yuppiechef were handled. I was dismissed on 9 October 2026 following an incident involving a customer. I have serious concerns about the fairness of the disciplinary proceedings and whether my side of the story was properly considered. During the hearing, the chairperson questioned whether I had anger issues. A witness also alleged that I wanted to hit the customer, an allegation I dispute. I am concerned about the way this allegation was presented and considered during the proceedings. What makes this outcome particularly concerning is that I had no prior disciplinary warnings. I believe my employment record, the circumstances of the incident and the proportionality of the sanction deserved proper consideration. I was left with the impression that the outcome had already been decided before my defence was fairly considered. I also had concerns about the impartiality of the process. I believe every employee deserves a fair hearing, an unbiased assessment of the evidence and a reasonable opportunity to respond to allegations. This experience has left me deeply disappointed. I believe that accountability and fair treatment of employees should be fundamental values within any organisation. I am asking Yuppiechef to review the circumstances surrounding my dismissal and respond meaningfully to the concerns I have raised about the disciplinary process. I am sharing my experience because I believe workplace fairness and accountability deserve to be taken seriously. I reserve my right to pursue the appropriate formal channels to challenge the fairness of my dismissal.
1 reviews | Active since Sept 2026
Bad experience
I ordered a Stanley flask based on the advertised delivery timeframe of 2 to 3 days. However, after a week had passed with no update on my order, I contacted customer service and was informed that the item was out of stock. I was then advised that new stock would arrive in approximately one week, after which delivery would take a further 3 to 5 days. I waited as requested, but after the stated period had passed, I followed up again and was informed that the stock had still not been delivered. I was once again asked to wait another week, plus the additional 3 to 5 days for delivery. Due to the repeated delays and lack of accurate communication regarding stock availability, I eventually decided to cancel my order. To add to the inconvenience, I was then informed that refunds are only processed on certain days and could take between 3 and 14 days to reflect. Overall, the experience was disappointing and frustrating. Had I been informed from the outset that the item was out of stock, I could have made alternative arrangements instead of waiting several weeks with no cer*****y of when, or if, my order would be fulfilled.
1 reviews | Active since Sept 2026
Bad experience
I ordered a Stanley flask based on the advertised delivery timeframe of 2 to 3 days. However, after a week had passed with no update on my order, I contacted customer service and was informed that the item was out of stock. I was then advised that new stock would arrive in approximately one week, after which delivery would take a further 3 to 5 days. I waited as requested, but after the stated period had passed, I followed up again and was informed that the stock had still not been delivered. I was once again asked to wait another week, plus the additional 3 to 5 days for delivery. Due to the repeated delays and lack of accurate communication regarding stock availability, I eventually decided to cancel my order. To add to the inconvenience, I was then informed that refunds are only processed on certain days and could take between 3 and 14 days to reflect. Overall, the experience was disappointing and frustrating. Had I been informed from the outset that the item was out of stock, I could have made alternative arrangements instead of waiting several weeks with no cer*****y of when, or if, my order would be fulfilled.
1 reviews | Active since Feb 2024
Kenwood sandwich maker and waffle maker
Yupee chef waterfront my wife bought a sandwich maker the 1 you can make waffle aswell and change the in serts as iam a chef I made waffles but I come out white even if u toast Ur sandwich nothing happen there is not getting warm. Enough we use it once my children say we buy sh..... T iam so disappointed in that item the airfrye we bought with it I love it u guys must ask Kenwood to make better products I'll leave my wife number here for any queries *** chante
1 reviews | Active since Feb 2024
Kenwood sandwich maker and waffle maker
Yupee chef waterfront my wife bought a sandwich maker the 1 you can make waffle aswell and change the in serts as iam a chef I made waffles but I come out white even if u toast Ur sandwich nothing happen there is not getting warm. Enough we use it once my children say we buy sh..... T iam so disappointed in that item the airfrye we bought with it I love it u guys must ask Kenwood to make better products I'll leave my wife number here for any queries *** chante
1 reviews | Active since Jun 2025
Yuppiechef poor after sales service
Always enjoyed purchasing from Yuppiechef. However, recently their after sales service was put to a test, as my Deebot had to undergo a repair. Aftersales service at Yuppiechef is bad, as their lack of communication on any updates was nearly non existent. They have to be prompted for a response. Decided to move on, they can throw the unit into the trash can. So much for high end Brand store.
1 reviews | Active since Jun 2025
Yuppiechef poor after sales service
Always enjoyed purchasing from Yuppiechef. However, recently their after sales service was put to a test, as my Deebot had to undergo a repair. Aftersales service at Yuppiechef is bad, as their lack of communication on any updates was nearly non existent. They have to be prompted for a response. Decided to move on, they can throw the unit into the trash can. So much for high end Brand store.
1 reviews | Active since Sept 2026
R4,000 food processor performs poorly – manufacturer dismisses concerns instead of resolving them
I purchased the Kenwood MultiPro One Touch Food Processor from Yuppiechef for approximately R4,000, expecting the quality and performance advertised. It is specifically marketed as a “One Touch” machine with ice-crush technology, yet I have been told that the poor processing performance I experienced is essentially due to how I am using it. I am being advised to repeatedly stop the machine, sc**** down the bowl, push ingredients towards the blades, use smaller batches and add liquids first — the exact kind of workarounds I was trying to move away from when I invested in a R4,000 appliance rather than another R500 blender. After waiting approximately 30 days for the appliance to be assessed, I was simply told no mechanical fault was found, without addressing whether the machine actually performs to the standard reasonably expected from what it is advertised to do. I find this response extremely unsatisfactory and have therefore escalated the matter to the Western Cape Consumer Protector and continue to request a refund.
1 reviews | Active since Sept 2026
R4,000 food processor performs poorly – manufacturer dismisses concerns instead of resolving them
I purchased the Kenwood MultiPro One Touch Food Processor from Yuppiechef for approximately R4,000, expecting the quality and performance advertised. It is specifically marketed as a “One Touch” machine with ice-crush technology, yet I have been told that the poor processing performance I experienced is essentially due to how I am using it. I am being advised to repeatedly stop the machine, sc**** down the bowl, push ingredients towards the blades, use smaller batches and add liquids first — the exact kind of workarounds I was trying to move away from when I invested in a R4,000 appliance rather than another R500 blender. After waiting approximately 30 days for the appliance to be assessed, I was simply told no mechanical fault was found, without addressing whether the machine actually performs to the standard reasonably expected from what it is advertised to do. I find this response extremely unsatisfactory and have therefore escalated the matter to the Western Cape Consumer Protector and continue to request a refund.
1 reviews | Active since Nov 2023
Excellent Company
They are one of the Top Supply companies Quality products, and fantastic service
1 reviews | Active since Nov 2023
Excellent Company
They are one of the Top Supply companies Quality products, and fantastic service
1 reviews | Active since Oct 2019
No delivery
I ordered a diffuser 7 days ago, was told it takes 2-3 working days to deliver only for me to get messages of a plane being late etc. I’m very disappointed, I will never order from Yuppiechef online again.
1 reviews | Active since Jun 2026
Voucher expired but never received it in the first place
Bought a R1,000 voucher as a wedding gift in 2023, but it completely slipped my mind afterwards since I never received the confirmation email - checked inbox, spam, and trash, nothing. Only found out it still existed via a 2026 “your voucher has expired” notice. Yuppiechef confirmed they have no delivery proof either, but can’t reinstate it due to their three-year policy. If you’re buying a voucher as a gift, confirm the voucher email actually lands in your own or the recipients inbox - don’t assume it did just because payment went through.
1 reviews | Active since Jun 2026
Voucher expired but never received it in the first place
Bought a R1,000 voucher as a wedding gift in 2023, but it completely slipped my mind afterwards since I never received the confirmation email - checked inbox, spam, and trash, nothing. Only found out it still existed via a 2026 “your voucher has expired” notice. Yuppiechef confirmed they have no delivery proof either, but can’t reinstate it due to their three-year policy. If you’re buying a voucher as a gift, confirm the voucher email actually lands in your own or the recipients inbox - don’t assume it did just because payment went through.