What is hellopeter.com connect?
hellopeter.com connect is a suite of tools and functions that allow you to engage with your customers in real-time on any device at any time. No longer is your customer service reactive - using hellopeter.com connect you can now offer customer service directly to your existing customers, and to potential new customers our system finds for you!
LiveReview is a chat application that allows consumers to connect with businesses in real-time. Instant gratification has now become a reality on hellopeter.com. We now give participating businesses the chance to enable LiveReview and instantly communicate with consumers via LiveChat once a review is published!
LiveQ&A is exactly what it sounds like – extending the LiveReview function, consumers can now interact with businesses and ask sales-related or general questions and get answers in real-time.
Consumer Help is a feature that allows consumers to request help from your business when they experience poor customer service from one of your competitors. By requesting help you have an opportunity to offer them an alternative solution or service to fix their problem. In addition to this consumer-initiated action, by subscribing to and setting up the Consumer Help function, should you notice your competitors have not responded to a review within 36 hours, you will be able to offer the same counter-offer or opportunity to help.
Social Consumer Interactions
Social Consumer Interactions make up the “social networking” part of the hellopeter.com platform. This includes the ability for consumers to follow your brand, like your reviews, comment on reviews as well as recommend, share and talk about your brand with friends on both our platform and external social media channels like Facebook and Twitter.