- Pro Membership
Cell C unauthorised content services
Cell C has charged me unauthorised content services for 3 months on my data sim. As soon as I received a sms informing me about this (3 months in!) I complained about this several times by email & phone.
Cell C are expecting me to contact the external content service provider with whom I had NO contact whatsoever and sort this out with them!?
Cell C are the ones who charged me unlawfully and fraudulently as I did not agree to these content services.
Therefore my point is Cell C must give me the credit and sort out their procedures in which they allow other companies to defraud me.
Cell C should have a procedure in which they request by sms authorisation to content services before they charge anyone anything extra on anyone's account
We will ensure that this matter is sorted. Apologies for the inconvenience caused. One of our team members will contact you and assist.
Cell C | DA
Derrick confirmed that he has contacted you and advised on a way forward.
Cell C | DA
The way forward they suggested is to contact the external provider, apparantly a MIRA subscriptions, and dependant on their reply request a credit from them.
This means that this Mira can do just whatever they want and charge whomever they want without providing Cell C with proof.
This is a data card for heaven's sake - why will I request to receive ridiculous SMS's on a data package?
This is NOT satisfactory as I did not give Cell C or anybody else in this world permission to charge me for external services - I want proof where I gave them permission.
This just means daylight robbery on a large scale as I see many complaints for these unauthorised WASPS -The Wireless Application Service Providers
This is so pathetic as my number does not appear anywhere on these so-called "proof" spreadsheets which Mira have sent Cell C as proof that I subscribed.
On top of that it seems to me that Mira operate by sending a request to join and if Mira does not get a negative answer from the subscriber it seems that they just assume that the subscriber is agreeing? Is this correct?
I have a DATA PACKAGE. If I am correct in the deduction that Mira just sends a request to join and failing an answer assumes that the subscriber is agreeing, then ALL data packages will not answer Mira back.
This is EXTREMELY unacceptable.
I DEMAND A CREDIT ME FOR THE MONTHS THAT MIRA & CELL C HAVE FRAUDULENTLY CHARGED ME!
Derrick has been in contact with you to assist and advise on a way forward regarding this matter.
Cell C | PN
Mira company and Cell C,
I have NOT subscribed to your ridiculous Club68 I do not even know what it is still till today.
Your second bit of technical “proof” is still incorrect in my view.
I will send by email my image of text messages on the data SIM to disprove your claims:
1. There was NO welcome message on 29/09/2016
2. There was NO reminder message on 29/10/2016
3. The FIRST reminder message was on 28/11/2016
Immediately upon noticing it – remember this is a data SIM, not a phone where messages are checked on a daily basis, I searched for the USSD code to cancel it, and I sent an email to Cell C to credit and cancel also.
I demand (1) a credit for ALL debits made by yourselves on my account; and (2) that you change your systems to be more fair when enrolling by making it a double commitment, as for clicking once, and then getting a pop-up saying are you sure? This will cost money! etc. so that these things are not easily disguised as other “next” and again “next” which one must do on a legitimate site like Cell C.