PATHETIC SERVICE

My student son's car ( mine actually) went in for a service this last week. Firstly there was no record of it being serviced a year previously with them (I have their invoice from a year ago) and was charged nearly R6000 for a normal service. This included R290 to replace rear left brake light (I was quoted R10 from Autozone), R890 for wiper blades (R145 from Autozone), and R900 to replenish the freon in the air conditioner. (The gas can't cost more than about R50).

This goes beyond extortion and greed. This is indefensible, and a disgrace! I shall NEVER (!) have this car serviced there again. And I shall ensure that I do as much negative advertising of Fury Ford on William Nicol as I can to as many people as I can.

The irony here is that I was going to buy A Ford Fusion, which plan has definitively been cancelled.

Good day

This year January I purchased a Tiguan 4motion , it is a 2011 year model , it was on maintenance and I extended it for 2 years.

The car was ONLY driven by the store manager , never bought by any customer.

When I went to change the tyres for the first time I was shown that one on the nuts in one of the wheels was FORCED in , meaning it was not *****ed properly.

I went back to VW Mastercars in Fury Northcliff they said they will get back to me.They never came back to until I went back there and I was told There is nothing they can do because the car went for 360 point check.

Regards
Mrs Thina Chili

So to follow up on this:
https://www.hellopeter.com/fury-mazda-pinetown/reviews/useless-salesman-and-dealer-principal- **********

The dealer principal contacted me on 26 Sept, a full month after initially being promised to have the LOST parcel shelf replaced on my vehicle.

I was assured, after the 1st Hellopeter review was done, that I will receive the part on 25 Sept. There was no communication on 25 Sept.

On 26 Sept, afternoon, the dealer principal contacted me, he confirmed the part had been delivered to them the morning of the 26th, and he will contact me tomorrow to arrange delivery.

27th September, dealer principal did not contact me.

sanele “my job is to only sell you the car” ndlovu contacted me, he confirmed there was some issue with the courier company and he can only deliver to part to me on 28 Sept.

Why was SEAN SCULLY unavailable to contact me?

Why did he pass the buck over to another salesman?

This is by far the worst dealership I have come across.

I purchased a used vehicle from Fury Mazda Pinetown (Honda Civic Hatch)
The deal was approved and the salesman sanele ndlovu confirmed that I can collect the vehicle on 4th August 2016
Between the 4th and 16th August, the salesman had attened to minor repairwork to the vehicle,
He did confirm that the number plates on the vehicle will be changed on 20th August (the day I went to collect the vehicle),
On arrival the number plates were not changed.
I also noticed that they lost the luggage cover from the vehicle.
On 1st viewing of the vehicle the luggage cover was installed on the vehicle,
I can verify this, as well as Shelly(salesperson at Mazda Fury Pinetown)
sanele assured me he would have the vehicle registered on my name by latest 22nd August, and have a new luggage cover as well.
After constant messaging and a few telephonic conversations with sanele he finally managed to complete registration on 26th August, 26 days after the vehicle licence had expired.
Still no luggage cover...
the salesman and dealer principal have not contacted me, and follow up on the luggage cover was initiated by myself.
25th August sanele confirmed, the luggage cover was ordered from Honda (He mailed me an invoice)
I contacted Honda Pinetown the next day, the Honda employee confirmed, delivery of said part will require 15 days before delivery.
This review was written on 13th September (19 days later)
I contacted salele on friday 9th September (nearly 1 month, 1 week since he confirmed the vehicle was ready for collection), he told me that they are still awaiting delivery from Honda, and I should expect the item by 30th September.
sanele confirmed he will provide feedback on monday 12th September.
He contacted me at 17:40 and told me that he and dealer principal will call me the next day, 13th september.
There was no phonecall...

The salesman had no intention to register the vehicle onto my name, his carelessness is the reason the luggage cover was lost, and still has no urgency to rectify this matter.
One of his responses to me was, "My job is only to sell you the car", he clearly does not understand the On the Road process of vehicle sales.
The dealer principal (Sean), didnt even offer us a greeting, I have no idea what his lastname is... Sean Simpleton I assume.
On collection of the vehicle the saleman was supposed to provide a small 'gift', chocolates and a beverage I was assured. None was offered, neither made no effort to provide some solution like a can of coke....
Salesman and dealer principal:
- Useless service
- Useless HR s****s
- Non-existant aftersales service
- Embarassment to Fury Motor Group

I collected my car from Fury Mazda Fourways, which had been in there workshop for five days. The service could have been completed in one day. The handbrake was not working amongst other issues when I took delivery.
Note that the handbrake was working before the service.
I returned the car to be informed that the handbrake required two new cables.
The car was booked in for the day and I was informed the handbrake was 100 percent working. This was not the case at all.
The car was booked in again and sat for two days in their workshop before I was informed, that now they need a third cable (Just under R2000 now on cable parts)
I have now collected the car again without a functioning handbrake.
Once again the dealership have request that I book the vehicle in for the day.

I would just like to thank the team of Philip,Tina and especially Demi at Fury Ford Midrand for excellent service, although im not the owner of a new car of witch my heart is very sore,  they made me feel asif im buying the top class Ford there is, keeping me up to date on what's happening as everything unfolds, i would most definitely recommend these guys as they are professional, go getters, take real care of there customers and are determined to look after your needs.

Thank you Fury Ford Midrand, hope to one day sign on the dotted line.

My wife saw a car online at cars.co.a and expressed omterest, we went in and viewed the car, gave in a list of things we felt would be suitable to be repaired bfore we take delivery, out of 12 or so things they say to us that they can only sort out 3 things. The reason we went with the Fry group was because of the brand, and yet they want us to take a "half baked"car and a Mercedes Benz none the less with the excuse that they cant do any more repirs because they would loose money.  That is not the consumer problem, they gave her options to the value of 20k ensuring in this way that the repairs would be covered by her, since she opted out of those, they suddenly cannot do the repars, sounds like a con to me, needless to say she has cancelled the deal, I know that the car is about 8 years or so old but that doesnt mean that when you purchase it, it shouldnt be in pristine show room condition, to showcase what FURY FORD stands for. Does this mean that Fury will try and nab some other unsuspecting fool into thinking that they are getting the best???? What a pity! Fury Ford! 

On Wednesday the 25 may I phone GM Fury Sandton to arrange a test drive of an Astra opc I was told all was in order and they will have one ready for me to drive on Sa****ay the 28th of May  

Upon arrival at GM Fury Sandton I was told that I had to go to the other Branch Fury Revonia  as they could not bring the car to me but still all was in order and I could test drive the vehicle.

I then drove to Fury Revonia where no one greeted me 3 employees looked at me and then carried on their conversation   I was eventually   met by rob who all of this was supposed to be arranged with. he then told me that we cannot drive the vehicle   now here’s some truth for fury   I have R400k cash deposit and pre-approved finance for the rest of the total amount, all I wanted was to drive the vehicle before I spent around R580k on a vehicle,  not only did they mess me around and waste my time but they couldn’t be bothered to take my calls     thanks very much for the terrible service   I will be visiting   GM the Glen where I will test drive and hopefully pay my deposit  

Kind regards   Matthew     

My student son's car ( mine actually) went in for a service this last week. Firstly there was no record of it being serviced a year previously with them (I have their invoice from a year ago) and was charged nearly R6000 for a normal service. This included R290 to replace rear left brake light (I was quoted R10 from Autozone), R890 for wiper blades (R145 from Autozone), and R900 to replenish the freon in the air conditioner. (The gas can't cost more than about R50).

This goes beyond extortion and greed. This is indefensible, and a disgrace! I shall NEVER (!) have this car serviced there again. And I shall ensure that I do as much negative advertising of Fury Ford on William Nicol as I can to as many people as I can.

The irony here is that I was going to buy A Ford Fusion, which plan has definitively been cancelled.

Good day

This year January I purchased a Tiguan 4motion , it is a 2011 year model , it was on maintenance and I extended it for 2 years.

The car was ONLY driven by the store manager , never bought by any customer.

When I went to change the tyres for the first time I was shown that one on the nuts in one of the wheels was FORCED in , meaning it was not *****ed properly.

I went back to VW Mastercars in Fury Northcliff they said they will get back to me.They never came back to until I went back there and I was told There is nothing they can do because the car went for 360 point check.

Regards
Mrs Thina Chili

So to follow up on this:
https://www.hellopeter.com/fury-mazda-pinetown/reviews/useless-salesman-and-dealer-principal- **********

The dealer principal contacted me on 26 Sept, a full month after initially being promised to have the LOST parcel shelf replaced on my vehicle.

I was assured, after the 1st Hellopeter review was done, that I will receive the part on 25 Sept. There was no communication on 25 Sept.

On 26 Sept, afternoon, the dealer principal contacted me, he confirmed the part had been delivered to them the morning of the 26th, and he will contact me tomorrow to arrange delivery.

27th September, dealer principal did not contact me.

sanele “my job is to only sell you the car” ndlovu contacted me, he confirmed there was some issue with the courier company and he can only deliver to part to me on 28 Sept.

Why was SEAN SCULLY unavailable to contact me?

Why did he pass the buck over to another salesman?

This is by far the worst dealership I have come across.

I purchased a used vehicle from Fury Mazda Pinetown (Honda Civic Hatch)
The deal was approved and the salesman sanele ndlovu confirmed that I can collect the vehicle on 4th August 2016
Between the 4th and 16th August, the salesman had attened to minor repairwork to the vehicle,
He did confirm that the number plates on the vehicle will be changed on 20th August (the day I went to collect the vehicle),
On arrival the number plates were not changed.
I also noticed that they lost the luggage cover from the vehicle.
On 1st viewing of the vehicle the luggage cover was installed on the vehicle,
I can verify this, as well as Shelly(salesperson at Mazda Fury Pinetown)
sanele assured me he would have the vehicle registered on my name by latest 22nd August, and have a new luggage cover as well.
After constant messaging and a few telephonic conversations with sanele he finally managed to complete registration on 26th August, 26 days after the vehicle licence had expired.
Still no luggage cover...
the salesman and dealer principal have not contacted me, and follow up on the luggage cover was initiated by myself.
25th August sanele confirmed, the luggage cover was ordered from Honda (He mailed me an invoice)
I contacted Honda Pinetown the next day, the Honda employee confirmed, delivery of said part will require 15 days before delivery.
This review was written on 13th September (19 days later)
I contacted salele on friday 9th September (nearly 1 month, 1 week since he confirmed the vehicle was ready for collection), he told me that they are still awaiting delivery from Honda, and I should expect the item by 30th September.
sanele confirmed he will provide feedback on monday 12th September.
He contacted me at 17:40 and told me that he and dealer principal will call me the next day, 13th september.
There was no phonecall...

The salesman had no intention to register the vehicle onto my name, his carelessness is the reason the luggage cover was lost, and still has no urgency to rectify this matter.
One of his responses to me was, "My job is only to sell you the car", he clearly does not understand the On the Road process of vehicle sales.
The dealer principal (Sean), didnt even offer us a greeting, I have no idea what his lastname is... Sean Simpleton I assume.
On collection of the vehicle the saleman was supposed to provide a small 'gift', chocolates and a beverage I was assured. None was offered, neither made no effort to provide some solution like a can of coke....
Salesman and dealer principal:
- Useless service
- Useless HR s****s
- Non-existant aftersales service
- Embarassment to Fury Motor Group

I collected my car from Fury Mazda Fourways, which had been in there workshop for five days. The service could have been completed in one day. The handbrake was not working amongst other issues when I took delivery.
Note that the handbrake was working before the service.
I returned the car to be informed that the handbrake required two new cables.
The car was booked in for the day and I was informed the handbrake was 100 percent working. This was not the case at all.
The car was booked in again and sat for two days in their workshop before I was informed, that now they need a third cable (Just under R2000 now on cable parts)
I have now collected the car again without a functioning handbrake.
Once again the dealership have request that I book the vehicle in for the day.

I would just like to thank the team of Philip,Tina and especially Demi at Fury Ford Midrand for excellent service, although im not the owner of a new car of witch my heart is very sore,  they made me feel asif im buying the top class Ford there is, keeping me up to date on what's happening as everything unfolds, i would most definitely recommend these guys as they are professional, go getters, take real care of there customers and are determined to look after your needs.

Thank you Fury Ford Midrand, hope to one day sign on the dotted line.

My wife saw a car online at cars.co.a and expressed omterest, we went in and viewed the car, gave in a list of things we felt would be suitable to be repaired bfore we take delivery, out of 12 or so things they say to us that they can only sort out 3 things. The reason we went with the Fry group was because of the brand, and yet they want us to take a "half baked"car and a Mercedes Benz none the less with the excuse that they cant do any more repirs because they would loose money.  That is not the consumer problem, they gave her options to the value of 20k ensuring in this way that the repairs would be covered by her, since she opted out of those, they suddenly cannot do the repars, sounds like a con to me, needless to say she has cancelled the deal, I know that the car is about 8 years or so old but that doesnt mean that when you purchase it, it shouldnt be in pristine show room condition, to showcase what FURY FORD stands for. Does this mean that Fury will try and nab some other unsuspecting fool into thinking that they are getting the best???? What a pity! Fury Ford! 

On Wednesday the 25 may I phone GM Fury Sandton to arrange a test drive of an Astra opc I was told all was in order and they will have one ready for me to drive on Sa****ay the 28th of May  

Upon arrival at GM Fury Sandton I was told that I had to go to the other Branch Fury Revonia  as they could not bring the car to me but still all was in order and I could test drive the vehicle.

I then drove to Fury Revonia where no one greeted me 3 employees looked at me and then carried on their conversation   I was eventually   met by rob who all of this was supposed to be arranged with. he then told me that we cannot drive the vehicle   now here’s some truth for fury   I have R400k cash deposit and pre-approved finance for the rest of the total amount, all I wanted was to drive the vehicle before I spent around R580k on a vehicle,  not only did they mess me around and waste my time but they couldn’t be bothered to take my calls     thanks very much for the terrible service   I will be visiting   GM the Glen where I will test drive and hopefully pay my deposit  

Kind regards   Matthew