Waited for 14 months! Zero comms, pathetic service!

Dear Hello Peter It is with utter disappointment that I resort my complaint with Mercedes Benz SA to Hello Peter. I have always experienced excellent service from Mercedes. However, I received incorrect advice from the service provider at Mercedes Assist. My Mercedes repeatedly gave a warning that my battery needs to re-charged. The logic conclusion is that my battery had to be replaced since the car was already 4+ years old. I phoned Mercedes Assist on a Saturday to find out how to go about replacing the battery over a weekend since I couldn't take my car in during the week to a Mercedes workshop. I informed the advisor that my car was on the Mercedes Motor Plan. The advisor established that the warranty on my battery expired because I had my car for longer than 2 years. Unfortunately he gave me the incorrect advise that my battery is not covered on the motor plan and I had to replace my battery at my own cost. I was not told to go to a Mercedes approved fitment center or directed to an alternative battery fitment center who could assist and neither was I told to keep my old Mercedes battery. None the wiser, I went to a battery fitment center to replace my battery. The next weekend my car failed to start due to a flat battery despite this battery being brand new. A technician was called who jump started my vehicle. On Monday I took my vehicle to the Mercedes workshop. On Tuesday I was informed they are not allowed to touch my car since it is on the motor plan and a non-Mercedes approved battery has been replaced. They at least need the old battery if they are to proceed. Needless to say, I phoned the battery fitment center but my old Mercedes battery had already been recycled. I took the matter up with Mercedes Assist since I have received incorrect advise from their advisor. I need not to have the battery replaced at my own cost, it was covered under the motor plan, I wasn't warned to take it only to a Mercedes approved fitment center or directed to an alternative fitment center if I can't have it replaced at a Mercedes workshop. Lastly, I wasn't told to keep the old battery. I have spoken to a manager at Mercedes Assist who also established that my battery's warranty expired and is not covered under the motor plan. They insist they have not given me the wrong advice. Since they cannot verify my version of the telephone call to the advisor, I insist they listen to the recording of the conversation. It has been 4 days and I am still waiting. My car is still at the Mercedes work shop and nothing has been done yet. My workshop manager has phoned Mercedes assist numerous times as did I. We are awaiting Mercedes assist to come back with an answer. Today they are not taking our calls at all. I am at a loss to what to do next because the work shop can't work on my car until the matter with Mercedes Assist is resolved. This is unexpectedly disappointing service from a first class company.

I drove to Autozone Aeroton on the 27th March with my battery already dead, this after i had called them and they advised i bring the car to their branch for assistance. I parked right in front of their door step, went inside and told the colored guy over the country the purpose of my visit( to buy a new battery), he asked me the size of my battery and i told him i don't know the sizes pointing at my car at the door and asked him to please check it for me. The guy was so arrogant and told me he can only check the size of my battery once o brought it onto the counter, i got shocked at this because i once bought a battery 2 years ago at the same branch aeroton. Confused and not knowing what to do, i asked the guy to borrow me the spanners to take it out myself which he answered and said there's a lady who can help me, he refered me to a black lady next to him over the counter who told me i must pay R70.00 to take out my battery. Apparently there's a motor mechanic workshop next door so they always refer customers to the guys next to charge you taking your battery out of your car. All this the guys were preparing to close the shop and were in no mood to assist me at all, i got fed up and decide to leave the place, but then my battery was already dead..... i asked the guy outside who was passing by selling watches and car chargers to lend me a hand to kickstart my car and i got even more shocked by his response, he told me he was not allowed to help autozone customers because the crooks at that autozone accuse him of helping stranded customers like myself and therefore they loose the R70 kickbacks as a result. i reported this to autozone head offices and i was promised a feedback on how are they gonna deal with this but no call whatsoeve from them meaning they okay the treatment people are getting there. My advise to you is to stay away from Autozone!!!

This has been by far the WORST experience ever. My car went to Renew It over a month ago. Firstly, my GPS card was taken out of my car by Gabrielle who confirmed he will keep it until the car is done. When we enquired about it he said its not in the car & doesn't know where it is!! Are these people we should trust with our possessions???? Will they do a proper job repairing my car if they are such devious people??? All I am saying...... I will open a case of THEFT against Gabrielle AND Renew It if my car comes back without the GPS card. We had a rental car for a month while my car is being repaired. We no longer have the rental AND still no sign of my car. Lana the Customer service manager - has ZERO customer service. She NEVER returns calls or makes one feel at ease. She rather ignores emails and never calls back even if you leave 100 messages for her. They HAVE a car rental service but haven't even offered us a rental car due to THEIR delay in repairing my car. The assessment was done the 1st week in March & now they are claiming that a part is on back order - I guess they can't mark it as urgent and won't source this part from any other supplier.... I guess this is the "best" customer service they give. We've only had problems with this company from day one & if I knew how they treat people..... I would NEVER have agreed to send my car to them!!!! I've had excellent service from other panelbeaters in the past.

SMG Umhlanga keeps on spamming me with unwanted and unrequested SMS messages advertising their cars, and they do not provide an opt-out facility.

Booked my Bakker for service at Polokwane Multifranchise for the 04 April 2019. I arrived at the garage at 06:40 for a booking between 07:30 and 09:00, my Bakker was 3rd in line. Around 11:30 I am told the car went in for a wash but has not yet gone for service, a few other customers arrived after 08:00 and their cars were immediately taken into the workshop to be serviced. I am extremely upset at the fact that customers are not given equal treatment. Clearly customers who are favored can arrive at anytime of the day and they will get first place at Polokwane Franchise. I took time off and that's time gone to waste. I am extremely upset.

good day I have referred a customer to auto pedigree last in December 2018, the customer purchased a vehicle and was promised to get a toke of appreciation for my efforts and was not the first time referring a client to auto pedigree it is the third time . and am also a regular client . the sales person is Thabo tjannie. please assist my contact number is ********** 679.

Hi, I have a bad experience with Peters metal stitching and welding repairs in Benoni, I bought a cylinder head from them for R 18 000 and fit it to the truck, the truck didn't make a single trip and the cylinder head was leaking water from the exhaust system. I immediately call the gentleman by the name Izak because I got the cylinder head from him and he said is okay I can bring the head back from him he will help, two weeks went past and I called him and he said he is busy looking for good cylinder head for me but never heppened, I kept on calling him and he kept on promising me, then I had to get a cylinder head somewhere else because the truck was stuck and I couldn't wait forever. Then I went to the company after a month and I told him I don't need a head anymore I need a refund then he said he will organize money afternoon and refund me, another month went past I called him but he doesn't answer nor respond to my WhatsApp. I then went to the company and he said the company applied for a loan and after the loan he will refund me I mean what kind of story is that to tell a customer? Even today I'm still waiting for my refund from them. be alert, this Engineering shop sells s**** cylinder head to customers.

I bought a almost new2018 bmw 300gs motorcycle with530km on. The second week of driving it I saw it was leaking engine coolant. Kilometer reading 1621km. I phoned the selling dealer and was told to bring in the bike. I returned the bike 28 March the afternoon. I was told that the workshop is fully booked and that they will only start working on the bike on Monday 1 April. On 2 April late the afternoon we called as no one has called me to explain what was happening with the bike. Apparently the waterpump has failed and this caused the engine to overheat and pushed out the engine coolant. Bmw has no spare part for this model as it is new. I was told that it would take 7 days to import this part. I do understand that mechanical parts do fail. 1. What I do not except is the non communication from dealer to me. 2. I would expect dealer to offer me a loan bike as I told them that my purpose for this purchase is to use it to work and back and I travel 167km every day. Now I am without R74900.00 as I paid cash for this bike and no bike to use. 3. I am so dissapointed in the dealer. If this is the way bmw handels there customers then this will be my first and last bmw I buy Regards P. E. Simmonds

I bought a second hand vehicle from AUTO KING - MAITLAND almost 2 years ago and am still fighting the complaint with MOISA and OMBUDSMAN. Apparently the consumer has no rights even though we have a CPA that states we do. Terrible service all round from the start, tried to cancel contract within 5 days - apparently you are not able to. Sold a defective vehicle. - apparently that is acceptable! DO NOT BUY FROM THIS DEALERSHIP!!!!!

Dear Hello Peter It is with utter disappointment that I resort my complaint with Mercedes Benz SA to Hello Peter. I have always experienced excellent service from Mercedes. However, I received incorrect advice from the service provider at Mercedes Assist. My Mercedes repeatedly gave a warning that my battery needs to re-charged. The logic conclusion is that my battery had to be replaced since the car was already 4+ years old. I phoned Mercedes Assist on a Saturday to find out how to go about replacing the battery over a weekend since I couldn't take my car in during the week to a Mercedes workshop. I informed the advisor that my car was on the Mercedes Motor Plan. The advisor established that the warranty on my battery expired because I had my car for longer than 2 years. Unfortunately he gave me the incorrect advise that my battery is not covered on the motor plan and I had to replace my battery at my own cost. I was not told to go to a Mercedes approved fitment center or directed to an alternative battery fitment center who could assist and neither was I told to keep my old Mercedes battery. None the wiser, I went to a battery fitment center to replace my battery. The next weekend my car failed to start due to a flat battery despite this battery being brand new. A technician was called who jump started my vehicle. On Monday I took my vehicle to the Mercedes workshop. On Tuesday I was informed they are not allowed to touch my car since it is on the motor plan and a non-Mercedes approved battery has been replaced. They at least need the old battery if they are to proceed. Needless to say, I phoned the battery fitment center but my old Mercedes battery had already been recycled. I took the matter up with Mercedes Assist since I have received incorrect advise from their advisor. I need not to have the battery replaced at my own cost, it was covered under the motor plan, I wasn't warned to take it only to a Mercedes approved fitment center or directed to an alternative fitment center if I can't have it replaced at a Mercedes workshop. Lastly, I wasn't told to keep the old battery. I have spoken to a manager at Mercedes Assist who also established that my battery's warranty expired and is not covered under the motor plan. They insist they have not given me the wrong advice. Since they cannot verify my version of the telephone call to the advisor, I insist they listen to the recording of the conversation. It has been 4 days and I am still waiting. My car is still at the Mercedes work shop and nothing has been done yet. My workshop manager has phoned Mercedes assist numerous times as did I. We are awaiting Mercedes assist to come back with an answer. Today they are not taking our calls at all. I am at a loss to what to do next because the work shop can't work on my car until the matter with Mercedes Assist is resolved. This is unexpectedly disappointing service from a first class company.

I drove to Autozone Aeroton on the 27th March with my battery already dead, this after i had called them and they advised i bring the car to their branch for assistance. I parked right in front of their door step, went inside and told the colored guy over the country the purpose of my visit( to buy a new battery), he asked me the size of my battery and i told him i don't know the sizes pointing at my car at the door and asked him to please check it for me. The guy was so arrogant and told me he can only check the size of my battery once o brought it onto the counter, i got shocked at this because i once bought a battery 2 years ago at the same branch aeroton. Confused and not knowing what to do, i asked the guy to borrow me the spanners to take it out myself which he answered and said there's a lady who can help me, he refered me to a black lady next to him over the counter who told me i must pay R70.00 to take out my battery. Apparently there's a motor mechanic workshop next door so they always refer customers to the guys next to charge you taking your battery out of your car. All this the guys were preparing to close the shop and were in no mood to assist me at all, i got fed up and decide to leave the place, but then my battery was already dead..... i asked the guy outside who was passing by selling watches and car chargers to lend me a hand to kickstart my car and i got even more shocked by his response, he told me he was not allowed to help autozone customers because the crooks at that autozone accuse him of helping stranded customers like myself and therefore they loose the R70 kickbacks as a result. i reported this to autozone head offices and i was promised a feedback on how are they gonna deal with this but no call whatsoeve from them meaning they okay the treatment people are getting there. My advise to you is to stay away from Autozone!!!

This has been by far the WORST experience ever. My car went to Renew It over a month ago. Firstly, my GPS card was taken out of my car by Gabrielle who confirmed he will keep it until the car is done. When we enquired about it he said its not in the car & doesn't know where it is!! Are these people we should trust with our possessions???? Will they do a proper job repairing my car if they are such devious people??? All I am saying...... I will open a case of THEFT against Gabrielle AND Renew It if my car comes back without the GPS card. We had a rental car for a month while my car is being repaired. We no longer have the rental AND still no sign of my car. Lana the Customer service manager - has ZERO customer service. She NEVER returns calls or makes one feel at ease. She rather ignores emails and never calls back even if you leave 100 messages for her. They HAVE a car rental service but haven't even offered us a rental car due to THEIR delay in repairing my car. The assessment was done the 1st week in March & now they are claiming that a part is on back order - I guess they can't mark it as urgent and won't source this part from any other supplier.... I guess this is the "best" customer service they give. We've only had problems with this company from day one & if I knew how they treat people..... I would NEVER have agreed to send my car to them!!!! I've had excellent service from other panelbeaters in the past.

SMG Umhlanga keeps on spamming me with unwanted and unrequested SMS messages advertising their cars, and they do not provide an opt-out facility.

Booked my Bakker for service at Polokwane Multifranchise for the 04 April 2019. I arrived at the garage at 06:40 for a booking between 07:30 and 09:00, my Bakker was 3rd in line. Around 11:30 I am told the car went in for a wash but has not yet gone for service, a few other customers arrived after 08:00 and their cars were immediately taken into the workshop to be serviced. I am extremely upset at the fact that customers are not given equal treatment. Clearly customers who are favored can arrive at anytime of the day and they will get first place at Polokwane Franchise. I took time off and that's time gone to waste. I am extremely upset.

good day I have referred a customer to auto pedigree last in December 2018, the customer purchased a vehicle and was promised to get a toke of appreciation for my efforts and was not the first time referring a client to auto pedigree it is the third time . and am also a regular client . the sales person is Thabo tjannie. please assist my contact number is ********** 679.

Hi, I have a bad experience with Peters metal stitching and welding repairs in Benoni, I bought a cylinder head from them for R 18 000 and fit it to the truck, the truck didn't make a single trip and the cylinder head was leaking water from the exhaust system. I immediately call the gentleman by the name Izak because I got the cylinder head from him and he said is okay I can bring the head back from him he will help, two weeks went past and I called him and he said he is busy looking for good cylinder head for me but never heppened, I kept on calling him and he kept on promising me, then I had to get a cylinder head somewhere else because the truck was stuck and I couldn't wait forever. Then I went to the company after a month and I told him I don't need a head anymore I need a refund then he said he will organize money afternoon and refund me, another month went past I called him but he doesn't answer nor respond to my WhatsApp. I then went to the company and he said the company applied for a loan and after the loan he will refund me I mean what kind of story is that to tell a customer? Even today I'm still waiting for my refund from them. be alert, this Engineering shop sells s**** cylinder head to customers.

I bought a almost new2018 bmw 300gs motorcycle with530km on. The second week of driving it I saw it was leaking engine coolant. Kilometer reading 1621km. I phoned the selling dealer and was told to bring in the bike. I returned the bike 28 March the afternoon. I was told that the workshop is fully booked and that they will only start working on the bike on Monday 1 April. On 2 April late the afternoon we called as no one has called me to explain what was happening with the bike. Apparently the waterpump has failed and this caused the engine to overheat and pushed out the engine coolant. Bmw has no spare part for this model as it is new. I was told that it would take 7 days to import this part. I do understand that mechanical parts do fail. 1. What I do not except is the non communication from dealer to me. 2. I would expect dealer to offer me a loan bike as I told them that my purpose for this purchase is to use it to work and back and I travel 167km every day. Now I am without R74900.00 as I paid cash for this bike and no bike to use. 3. I am so dissapointed in the dealer. If this is the way bmw handels there customers then this will be my first and last bmw I buy Regards P. E. Simmonds

I bought a second hand vehicle from AUTO KING - MAITLAND almost 2 years ago and am still fighting the complaint with MOISA and OMBUDSMAN. Apparently the consumer has no rights even though we have a CPA that states we do. Terrible service all round from the start, tried to cancel contract within 5 days - apparently you are not able to. Sold a defective vehicle. - apparently that is acceptable! DO NOT BUY FROM THIS DEALERSHIP!!!!!